Measuring QoE of a Teleconsultation App in Mental Health Using a Pentagram Model.

The QoE measurement has become a novel theme today. To achieve a quality service and minimize the negative impact that traffic on network can cause, it's very important to manage the devices that intervene in this service. Hence, the QoE evaluation allows obtaining benefits both customers and service providers. The main objective of this paper is to measure QoE of a teleconsultation application in Mental Health named Psiconnect, using an approach based on pentagram model. For the QoE evaluation of Psiconnect application we used the pentagram model based on the measurement of 5 factors (integrality, retainability, availability, usability, and instantaneousness). This model allows to design quantifiable metrics for quality evaluations. Using the model cited the value of QoE for Psiconnect is 1.793 (between 1.6 and 1.8). Comparing with Mean Opinion Scores (MOS) test, some users are dissatisfied with the use of the application although the result is near 1.8, so the most of users are satisfied with the use of teleconsultation service based in Skype in the Psiconnect app. There are different models to measure QoE having into account subjective parameters. This is important an estimation of QoE in a quantitative form. Other models can be used to improve the quality of apps.

IoT-Based Services and Applications for Mental Health in the Literature.

Internet of Things (IoT) has emerged as a new paradigm today, connecting a variety of physical and virtual elements integrated with electronic components, sensors, actuators and software to collect and exchange data. IoT is gaining increasing attention as a priority research topic in the Health sector in general and in specific areas such as Mental Health. The main objective of this paper is to show a review of the existing research works in the literature, referring to the main IoT services and applications in Mental Health diseases. The scientific databases used to carry out the review are Google Scholar, IEEE Xplore, PubMed, Science Direct, and Web of Science, taking into account as date of publication the last 10 years, from 2008 to the present. Several search criteria were established such as "IoT OR Internet of Things AND (Application OR Service) AND Mental Health" selecting the most interesting articles. A total of 51 articles were found on IoT-based services and applications in Mental Health, of which 14 have been identified as relevant works in mental health. Many of the publications (more than 60%) found show the applications developed for monitoring patients with mental disorders through sensors and networked devices. The inclusion of the new IoT technology in Health brings many benefits in terms of monitoring, welfare interventions and providing alert and information services. In pathologies such as Mental Health is a vital factor to improve the patient life quality and effectiveness of the medical service.

Systematic Review about QoS and QoE in Telemedicine and eHealth Services and Applications.

The provision of Quality of Service (QoS) and Quality of Experience (QoE) is a mandatory requirement when transmitting telemedicine traffic, due to information relevance to maintain the patient's health. The main objective of this paper is to present a review of existing research works in the literature, referring to QoS and QoE in telemedicine and eHealth applications. The academic databases that were used to perform the searches are Google Scholar, IEEE Xplore, PubMed, Science Direct and Web of Science, taking into account the date of publication from 2008 to the present. These databases cover the most information of scientific texts in multidisciplinary fields, engineering and medicine. Several search criteria were established such as 'QoS' AND 'eHealth' OR 'Telemedicine', 'QoE' AND 'eHealth' AND 'Telemedicine' etc. selecting the items of greatest interest. A total of 248 papers related to QoS and QoE in telemedicine and eHealth have been found, of which 39 papers have been identified as relevant works. The results show that the percentage of studies related to QoS in literature is higher with 74.36% to QoE with 25.64%. From the review of the research articles analyzed, it can be said that QoS and QoE in telemedicine and eHealth are important and necessary factors to guarantee the privacy, reliability, quality and security of data in health care systems.