RESUMO
During the COVID-19 vaccination campaign, Germany, like other high-income countries, introduced mass vaccination centers for administering vaccinations. This qualitative study aimed to examine the role that these novel, temporary government healthcare structures played in a mass immunization roll-out and how they can be optimally deployed. In addition, learnings for general emergency preparedness were explored. A total of 27 high-level policymakers responsible for planning and implementing the COVID vaccination campaign at the national and state level in Germany were interviewed in May and June 2022. The semi-structured interviews were analyzed using thematic analysis. Interviewees indicated that mass vaccination structures played an essential role with respect to controllability, throughput, accessibility and openness in line with the key success criteria vaccination coverage, speed and accessibility. In contrast to the regular vaccination structures (private medical practices and occupational health services), public administration has direct authority over mass vaccination centers, allowing for reliable vaccine access prioritization and documentation. The deployment of vaccination centers should be guided by vaccine availability and demand, and vaccine requirements related to logistics, as well as local capacities, i.e., public-health-service strength and the physician density, to ensure effective, timely and equitable access. Improvements to the capacity use, scalability and flexibility of governmental vaccination structures are warranted for future pandemics.
RESUMO
To reach large groups of vaccine recipients, several high-income countries introduced mass vaccination centers for COVID-19. Understanding user experiences of these novel structures can help optimize their design and increase patient satisfaction and vaccine uptake. This study drew on user online reviews of vaccination centers to assess user experience and identify its key determinants over time, by sentiment, and by interaction. Machine learning methods were used to analyze Google reviews of six COVID-19 mass vaccination centers in Berlin from December 2020 to December 2021. 3647 user online reviews were included in the analysis. Of these, 89% (3261/3647) were positive according to user rating (four to five of five stars). A total of 85% (2740/3647) of all reviews contained text. Topic modeling of the reviews containing text identified five optimally latent topics, and keyword extraction identified 47 salient keywords. The most important themes were organization, friendliness/responsiveness, and patient flow/wait time. Key interactions for users of vaccination centers included waiting, scheduling, transit, and the vaccination itself. Keywords connected to scheduling and efficiency, such as "appointment" and "wait", were most prominent in negative reviews. Over time, the average rating score decreased from 4.7 to 4.1, and waiting and duration became more salient keywords. Overall, mass vaccination centers appear to be positively perceived, yet users became more critical over the one-year period of the pandemic vaccination campaign observed. The study shows that online reviews can provide real-time insights into newly set-up infrastructures, and policymakers should consider their use to monitor the population's response over time.
