[Chronic patient activation and their relationship with health professionals in Andalusia]. / La activación de pacientes crónicos y su relación con el personal sanitario en Andalucía.

BACKGROUND: To evaluate the (inter)relation between chronic patient activation and its relationship with health professionals in Andalusia. METHODS: Descriptive and quantitative study involving 258 chronic patients from the School of Patients, contacted by email. One hundred and forty-two answered the Patient Activation Measurement (PAM) and the chronic patient's experience (IEXPAC) questionnaires. Statistical analyses included correlation study and comparison of means. RESULTS: The mean of Patient Activation Measurement was 87 points (scale from 0 to 100) and IEXPAC scale was 5.3 (scale from 0 to 10), with a directly proportional relation between variables. Males and participants belonging to patients' associations had higher levels of activation. The relationship with health professionals was better among patients with primary education and with <10 years of chronic disease. In general, medical staff received better evaluation, yet nurses were considered more prone to encouraging relationships among patients. The dimensions with higher impact on patient activation were inter-professional coordination and the attention paid to treatment and medication. Feeling confident to communicate one's concerns had more impact on IEXPAC scale. CONCLUSIONS: The correlation observed between patient activation and its relationship with health professionals leads to the need to improve the involvement and self-management of chronic patients, as well as to strengthen improved professional coordination and patient-staff communication.

La activación de pacientes crónicos y su relación con el personal sanitario en Andalucía / Chronic patient activation and its relationship with health professionals in Andalusia

Fundamento: Evaluar la (inter)relación entre la activación de pacientes crónicos y su relación con el personal sanitario en Andalucía. Material y métodos: Estudio cuantitativo realizado con 258 pacientes crónicos de la Escuela de Pacientes, que respondieron tras ser contactados por correo electrónico. De ellos, 142 completaron los cuestionarios. Se emplearon los cuestionarios Patient Activacion Measurement (PAM) y el Instrumento de Evaluación de la Experiencia del Paciente Crónico (IEXPAC). Se analizó la correlación entre ambas puntuaciones y se compararon las medias obtenidas. Resultados: La media en la PAM fue 87 puntos (escala 0-100) y en el IEXPAC 5,3 puntos (escala 0-10), con una asociación directamente proporcional entre las variables. El perfil de paciente más activo es hombre y asociado. La relación con el personal sanitario se considera mejor entre personas con menor nivel de estudios y con < 10 años de enfermedad. Se evalúa mejor al personal médico, aunque del personal enfermero se destaca que anima a relacionarse con otras personas con enfermedades crónicas. Las dimensiones que más inciden en la activación de pacientes son la coordinación interprofesional y el seguimiento de tratamiento y medicación. La seguridad para contar las inquietudes al personal sanitario es la dimensión con mayor peso en la evaluación de la experiencia como paciente crónico. Conclusiones: Se observa una correlación entre las medidas de activación de pacientes y la relación con el personal sanitario, lo que orienta a la necesidad de reforzar la implicación y autogestión de la enfermedad por parte de las personas con enfermedades crónicas, así como la coordinación interprofesional y comunicación óptima entre profesionales y pacientes (AU)

Background: To evaluate the (inter)relation between chronic patient activation and its relationship with health professionals in Andalusia. Methods: Descriptive and quantitative study involving 258 chronic patients from the School of Patients, contacted by email. One hundred and forty-two answered the Patient Activation Measurement (PAM) and the chronic patient's experience (IEXPAC) questionnaires. Statistical analyses included correlation study and comparison of means. Results: The mean of Patient Activation Measurement was 87 points (scale from 0 to 100) and IEXPAC scale was 5.3 (scale from 0 to 10), with a directly proportional relation between variables. Males and participants belonging to patients' associations had higher levels of activation. The relationship with health professionals was better among patients with primary education and with <10 years of chronic disease. In general, medical staff received better evaluation, yet nurses were considered more prone to encouraging relationships among patients. The dimensions with higher impact on patient activation were inter-professional coordination and the attention paid to treatment and medication. Feeling confident to communicate one's concerns had more impact on IEXPAC scale. Conclusions: The correlation observed between patient activation and its relationship with health professionals leads to the need to improve the involvement and self-management of chronic patients, as well as to strengthen improved professional coordination and patient-staff communication (AU)

La calidad en el Bloque Quirúrgico del Hospital Clínico San Cecilio. La perspectiva del cliente interno / Quality in the anesthesia department of San Cecilio Hospital from the professionals' perspective

Objetivo. Evaluar la calidad de los servicios prestados por el Bloque Quirúrgico (BQ) del Hospital Clínico Universitario San Cecilio (HUSC), desde el punto de vista del personal sanitario del hospital. Material y métodos. Emplazamiento: Andalucía. Participantes: 134 profesionales con contacto con el BQ del HUSC. Instrumento: cuestionario de elaboración propia, con las siguientes dimensiones: accesibilidad, trato personal, confortabilidad, calidad científico-técnica (escala 1-5 puntos), satisfacción global (escala 0-10) y propuestas de mejora. El análisis incluyó estudio descriptivo, correlación, diferencia de medias (según sexo, frecuencia de la relación y unidad de gestión clínica [UGC]) y modelo de regresión lineal. Resultados. La calidad del trato tuvo una media de 4,2 puntos (DT 0,5), la calidad científico-técnica de 4,0 (DT 0,5), la accesibilidad de 3,3 (DT 0,7), el confort del personal sanitario de 3,3 puntos (DT 0,9) y de los pacientes de 2,6 (DT 1,0). La satisfacción total con las prestaciones del BQ fue de 7,1 (escala 0-10). La evaluación del BQ es mejor entre las mujeres y las UGC con menos de 10 profesionales. Peor valoración se recibe por parte de las UGC con contacto diario con el BQ. Entre las propuestas de mejora se recogieron: reducir listas de espera, crear espacios de información a familiares, mejorar las condiciones laborales, la formación y la satisfacción del personal del BQ, la comunicación y colaboración interprofesional. Conclusiones. La evaluación realizada por profesionales sanitarios de otras UGC muestra la necesidad de formación del personal del BQ, así como de intervenciones en la organización e infraestructuras, con el objetivo de mejorar la calidad asistencial y la satisfacción general de profesionales y ciudadanía (AU)

Objective. To evaluate the quality of the services provided by the anaesthesia department of the San Cecilio Clinical University Hospital, from the health professionals’ point of view. Material and methods. Location: Andalusia. Participants: 134 health professionals in contact with the hospital anaesthesia department. Tool: self-administered questionnaire, measuring: accessibility, personal treatment, comfort, scientific and technical quality (scale 1 to 5), overall satisfaction (scale 0 to 10), and suggestions for improvement. A descriptive statistical and correlation analysis were performed, including mean differences (by sex, frequency of contact with the anaesthesia department, and unit), as well as a regression model. Results. The quality of personal treatment received a mean of 4.2 points (SD 0.651), the scientific and technical quality 4.00 points (SD 0.532), accessibility 3.3 (SD 0.795), professional comfort 3.30 (SD 0.988), and patient comfort 2.62 points (SD 1.051). Overall satisfaction obtained a mean of 7.1 points (0 to 10 scale). Women and professionals working in units with less than 10 people had a better general evaluation of the anaesthesia department. The worse perspective was that of staff with daily contact with the anaesthesia department. Among the suggestions for improvement there were: Reducing waiting lists, creating special rooms to give information to families, improving working conditions, training and work satisfaction for staff, and achieving better communication and collaboration between health professionals. Conclusions. The internal evaluation shows the need for training strategies and organisational interventions in the anaesthesia department, in order to achieve a better quality and satisfaction for both professionals and patients (AU)

[Quality in the anesthesia department of San Cecilio Hospital from the professionals' perspective]. / La calidad en el Bloque Quirúrgico del Hospital Clínico San Cecilio. La perspectiva del cliente interno.

OBJECTIVE: To evaluate the quality of the services provided by the anaesthesia department of the San Cecilio Clinical University Hospital, from the health professionals' point of view. MATERIAL AND METHODS: Location: Andalusia. PARTICIPANTS: 134 health professionals in contact with the hospital anaesthesia department. Tool: self-administered questionnaire, measuring: accessibility, personal treatment, comfort, scientific and technical quality (scale 1 to 5), overall satisfaction (scale 0 to 10), and suggestions for improvement. A descriptive statistical and correlation analysis were performed, including mean differences (by sex, frequency of contact with the anaesthesia department, and unit), as well as a regression model. RESULTS: The quality of personal treatment received a mean of 4.2 points (SD 0.651), the scientific and technical quality 4.00 points (SD 0.532), accessibility 3.3 (SD 0.795), professional comfort 3.30 (SD 0.988), and patient comfort 2.62 points (SD 1.051). Overall satisfaction obtained a mean of 7.1 points (0 to 10 scale). Women and professionals working in units with less than 10 people had a better general evaluation of the anaesthesia department. The worse perspective was that of staff with daily contact with the anaesthesia department. Among the suggestions for improvement there were: Reducing waiting lists, creating special rooms to give information to families, improving working conditions, training and work satisfaction for staff, and achieving better communication and collaboration between health professionals. CONCLUSIONS: The internal evaluation shows the need for training strategies and organisational interventions in the anaesthesia department, in order to achieve a better quality and satisfaction for both professionals and patients.

El clima emocional en los equipos de atención primaria. Una aproximación cualitativa / Emotional climate in Primary Health Care teams. A qualitative approach

Fundamento. Las interacciones sociales en los equipos de trabajo de Atención primaria movilizan importantes aspectos emocionales que afectan el ambiente, rendimiento y satisfacción de profesionales y pacientes. El objetivo del estudio es describir el clima emocional de los equipos de trabajo de Atención primaria, planteando si hay diferencias en la percepción del clima emocional en función de la categoría profesional y de la pertenencia a un grupo con clima emocional positivo o negativo. Métodos. Se ha empleado metodología cualitativa: 2 grupos nominales y 2 grupos focales, con 18 profesionales (personal médico y de enfermería) de Atención primaria de 2 distritos sanitarios andaluces. La información se ha grabado y posteriormente, se ha realizado un análisis de contenido. Resultados. El personal sanitario identificó las siguientes dimensiones explicativas del clima emocional: relaciones profesionales (con un alto peso), proyecto común, reconocimiento profesional, estilo de liderazgo, desgaste y actitudes personales y condiciones de trabajo. Se perciben diferencias entre las opiniones del personal médico y enfermero, asociado a la existencia de un clima emocional negativo. Conclusiones. Se requieren más investigaciones sobre el clima emocional en Atención primaria, de cara a proponer líneas de actuación para mejorar la satisfacción y la calidad de vida de los y las profesionales(AU)

Objective. The social interactions met in the Primary Health Care work teams are driven by important emotional aspects that affect the environment, results and the satisfaction of the professional and the patients. The objective of this work is to describe the emotional climate of Primary Care work teams, looking for the perceptions of different professional category and different work groups (selected by the quality of their emotional climate). Methods. A qualitative methodology was used: 2 nominal groups and 2 focal groups, with 18 physicians and nurses working in the Andalusian Primary Health Care system. The information was recorded and then a content analysis was made. Results. Health care professionals identify the following explanatory dimensions: professional relationship (high scored), shared work project, professional recognition, leadership, burnout and personal attitudes, as well as work conditions. Different opinions were recorded among physicians and nurses, especially when the group had a bad emotional atmosphere. Conclusions. More studies on the emotional climate in Primary Health Care are needed in order to propose strategies to improve satisfaction and quality of work life among professionals(AU)

[Emotional climate in Primary Health Care teams. A qualitative approach]. / El clima emocional en los equipos de atención primaria. Una aproximación cualitativa.

OBJECTIVE: The social interactions met in the Primary Health Care work teams are driven by important emotional aspects that affect the environment, results and the satisfaction of the professional and the patients. The objective of this work is to describe the emotional climate of Primary Care work teams, looking for the perceptions of different professional category and different work groups (selected by the quality of their emotional climate). METHODS: A qualitative methodology was used: 2 nominal groups and 2 focal groups, with 18 physicians and nurses working in the Andalusian Primary Health Care system. The information was recorded and then a content analysis was made. RESULTS: Health care professionals identify the following explanatory dimensions: professional relationship (high scored), shared work project, professional recognition, leadership, burnout and personal attitudes, as well as work conditions. Different opinions were recorded among physicians and nurses, especially when the group had a bad emotional atmosphere. CONCLUSIONS: More studies on the emotional climate in Primary Health Care are needed in order to propose strategies to improve satisfaction and quality of work life among professionals.