1.
J Soc Health Syst
; 1(1): 17-29, 1989 May.
Artigo
em Inglês
| MEDLINE
| ID: mdl-2491229
RESUMO
The health care industry has come under increasing pressure to define, measure and improve the quality of health care services delivered. To set the framework for this discussion, the quality philosophies espoused by the leading experts from the industrial sector, namely, Crosby, Deming and Juran are presented. The differences as well as common themes presented by these experts are discussed. This paper reviews the role of management in a quality improvement process that results in the development of a successful organization.
Assuntos
Administração Hospitalar/normas , Garantia da Qualidade dos Cuidados de Saúde/organização & administração , Administradores Hospitalares , Humanos , Liderança , Auditoria Administrativa , Cultura Organizacional , Objetivos Organizacionais , Estados Unidos
2.
Mich Hosp
; 19(9): 31-2, 36-8, 1983 Sep.
Artigo
em Inglês
| MEDLINE
| ID: mdl-10262440
3.
Dimens Health Serv
; 59(12): 20-2, 1982 Dec.
Artigo
em Inglês
| MEDLINE
| ID: mdl-7160556