Managers' Perspectives on Generational Differences in Medical Imaging Departments.

PURPOSE: To examine generational differences in medical imaging departments by assessing radiology managers' point of view on the unique traits of each generation, areas of potential intergenerational conflict, and strategies to promote a unified workplace. METHODS: A cross-sectional survey research method was designed to collect and analyze data regarding managers' perspectives on generational differences in medical imaging departments. Seventy-seven completed surveys were analyzed for this pilot study. RESULTS: Data revealed 4 distinct generational cohorts-veterans, baby boomers, generation X, and millennials-are working side by side in medical imaging departments, and generational differences that affect the workplace do exist from the managers' perspectives. DISCUSSION: Radiology managers in this pilot study identified technology and communication issues as areas of intergenerational conflict among radiologic technologists. Managers acknowledged the importance of communicating in multiple ways, using group decision-making skills, and implementing mentoring programs to resolve intergenerational conflict and to promote a unified department. Managers in this pilot study also believed generational differences resulted in technologists of diverse ages learning from one another and working effectively together. CONCLUSION: The results of this pilot study provide a foundation for future research to examine generational differences among radiologic technologists. A large-scale study with more radiology manager participants is needed to generalize findings to all medical imaging departments.

Managing Generational Differences in Radiology.

Diversity can take many forms. One type of recent focus is generational differences and intergenerational issues. Much research exists regarding generational differences in the workplace and in healthcare as a whole. Very little has been done on generational differences within the field of radiology. An analysis of current research of generational differences within radiology, nursing, and healthcart in general was performed to identify current trends and establish similarities and discordance in available studies. An emphasis was placed on how generational differences influence education, teamwork, and patient care, along with what challenges and opportunities exist for managers, leaders, and organizations.