[Caregiver-patient communication: A complex process]. / Communication soignant-soigné : un processus complexe.

Caregiver-client communication is a process influenced by many specific elements arising from the context, the content and the form of the message, but also from the inner life of the patient and the caregiver. All these specific factors have an impact on the transmission and reception of the message.

[Identify the needs of the patient or resident]. / Cerner les besoins du patient ou du résident.

Patients, residents, all have needs linked to their situation. Identifying them makes it possible to increase their physical or psychological comfort and thus improve the quality of the caregiver-patient relationship. This objective requires increased attention, particularly towards requests, behaviors, and emotions.