Older people's attitudes toward interactive voice response systems.

BACKGROUND: Interactive voice response (IVR) systems are computer programs that interact with people to provide a number of services from business to healthcare. The healthcare applications are particularly relevant to older adults because they are important consumers of medical services. However, research has found that older adults can experience significant difficulties with IVR and have more negative attitudes toward the technology. SUBJECTS AND METHODS: Seniors' attitudes appear to be related to their most recent experiences with IVR systems. The objective of this study was to examine attitudes toward four commercial or governmental IVR systems and how these attitudes relate to participants' ability to interact with the technology in a sample of 185 community-dwelling older (>65-year-old) adults. We also examined the effects of several demographic factors on both success and attitudes toward automated systems. RESULTS: We found a significant positive correlation between IVR success and attitudes toward IVR. However, a large subset of our sample gave high ratings despite experiencing significant difficulties with the systems. These participants tended to have lower full scale IQ. No gender differences emerged in terms of attitudes and ability to interact with IVR systems. CONCLUSIONS: Results also indicated that older adults in our sample viewed the IVR interaction as particularly demanding on attention and concentration abilities.

Administration of neuropsychological tests using interactive voice response technology in the elderly: validation and limitations.

Interactive voice response (IVR) systems are computer programs, which interact with people to provide a number of services from business to health care. We examined the ability of an IVR system to administer and score a verbal fluency task (fruits) and the digit span forward and backward in 158 community dwelling people aged between 65 and 92 years of age (full scale IQ of 68-134). Only six participants could not complete all tasks mostly due to early technical problems in the study. Participants were also administered the Wechsler Intelligence Scale fourth edition (WAIS-IV) and Wechsler Memory Scale fourth edition subtests. The IVR system correctly recognized 90% of the fruits in the verbal fluency task and 93-95% of the number sequences in the digit span. The IVR system typically underestimated the performance of participants because of voice recognition errors. In the digit span, these errors led to the erroneous discontinuation of the test: however the correlation between IVR scoring and clinical scoring was still high (93-95%). The correlation between the IVR verbal fluency and the WAIS-IV Similarities subtest was 0.31. The correlation between the IVR digit span forward and backward and the in-person administration was 0.46. We discuss how valid and useful IVR systems are for neuropsychological testing in the elderly.

Predictors of successful communication with interactive voice response systems in older people.

OBJECTIVES: Interactive voice response (IVR) systems are computer programs that can interact with people to provide a number of services from business to health care. However, surveys examining people's attitudes toward these systems have consistently found that people in general and older people in particular strongly dislike these systems. We wanted to determine the memory and cognitive abilities that predict successful IVR interactions for older people. METHOD: We compared the performance of 185 older adults (aged 65 and older) on normed cognitive tests (the Wechsler Adult Intelligence Scale fourth edition and the Wechsler Memory Scale fourth edition) with their performance on 4 real-life IVR systems that included fact-finding at governmental agencies and plane ticket reservation. RESULTS: The results indicated that adults aged 65 and older experience significant difficulties in interacting with IVR systems. A significant number of people (20.5%) could not complete any of the tasks. Participants who could not complete any task were older and had the lowest full-scale IQ. However, there was little difference between the age of participants who completed 1, 2, 3, or 4 tasks. Rather, auditory memory and working memory were the best overall predictors for success in IVR tasks. DISCUSSION: The impact of poorer auditory memory and working memory is compounded by programming practices that increase the demand on these abilities and create unnecessary difficulties. Successful use of IVR systems could eventually complement in person health services.

Improving older adults' experience with interactive voice response systems.

BACKGROUND: Interactive voice response (IVR) systems use computer-based voice recognition and software algorithms to conduct human/computer interactions. In recent years, there has been a proliferation of IVR applications in business and healthcare. The available evidence suggests that older people have negative attitudes towards IVR and experience significant difficulties using these systems. OBJECTIVE: The goal of this project was to identify areas of difficulties in IVR use by older people and propose strategies for improvement. MATERIALS AND METHODS: During two focus groups, we examined older people's perceptions of IVR systems and the most common difficulties experienced by seniors in interacting with these systems. We also recorded their suggestions for improvement of IVR. RESULTS: Frequency and chi square analyses were performed on the focus groups data. Some of the difficulties reported by participants in this study were congruent with previous findings, but we also uncovered some additional problems, such as frustration for not being able to reach an operator, being asked to wait too long on hold, being unable to recover from mistakes, and an absence of shortcuts in the systems. In addition, significant number of participants indicated that they prefer a system that adjusts to them automatically as opposed to a system that allows for adjustment. CONCLUSION: Generally, our findings suggest that the poor acceptability of IVR systems by older people could be improved by designing IVR algorithms that detect difficulties during an ongoing IVR exchange and direct people to different algorithms adapted for each person.

Glucose regulation is associated with cognitive performance in young nondiabetic adults.

Several studies have documented an increased incidence of dementia among diabetic patients. In addition, impaired glucose regulation in both, younger and older adults, has been shown to be associated with neuropsychological deficits, particularly of episodic memory. The main purpose of this study was to examine this association in a large sample of young nondiabetic adults. All participants underwent a glucose tolerance test together with measures of insulin levels and lipids. Regression analyses revealed that glucoregulatory indices based on evoked glucose levels were significantly associated with the verbal memory performance of 122 young adults, independent of demographic and vascular risk factors. Participants were assessed after drinking glucose or saccharin, using a repeated-measures design. There was no effect of glucose on cognitive performance. Glucoregulatory indices calculated on the basis of insulin levels or fasting glucose levels explained less cognitive variability compared to indices based on evoked glucose levels. Cardiovascular risk factors were associated with hyperinsulinemia but these factors were not associated with cognitive performance in this young adult group. These findings suggest that cognitive decrements are observable in young, nondiabetic adults, prior to the onset of impaired glucose regulation and diabetes.

Effect of age and glucoregulation on cognitive performance.

Type 2 diabetes has been associated with a number of physiological consequences including neuropathy, retinopathy, and incidence of vascular disease. Less is known about the effect on cognition of prediabetes, a period when glucose regulation is abnormal. It is not clear which aspect of impaired glucoregulation is most predictive of cognitive deterioration. In the present experiment, we measured cognitive function in 93 healthy male and female nondiabetic older participants who ranged in age from 55 to 88 years. Various biological measures were obtained including a glucose tolerance test during which glucose and insulin were measured. Participants were evaluated twice, once after drinking a saccharin solution and on another occasion after drinking a glucose solution (50 g). The analysis of the correlations between the biological measures and the results of the cognitive tasks revealed that evoked glucose measures such as peak glucose and glucose at 1 hour were most often correlated with cognitive performance. We observed that progressively worse glucose regulation predicted poorer performance on measures of working memory and executive function-that is, on the Arithmetic, Digit Span Backward, Letter-Number Sequencing, Spatial Span Forward, Spatial Span Backward (trend), and Modified Brown-Peterson tasks. Although, there was no significant facilitative effect of glucose on cognitive performance, it reduced the association between glucose regulation and cognition, apparently by slightly improving performance. These results suggest that cognitive functions may be impaired before glucoregulatory impairment reaches levels consistent with a type 2 diabetes diagnosis.

Exploratory factor analysis of neuropsychological tests and their relationship to the Brown-Peterson task.

The interference condition of the Brown-Peterson task and the auditory consonant trigrams test was designed to evaluate working memory in that it required a division of attentional processes to complete two cognitive tasks. However, the specific cognitive functions contributing to the performance of this interference task have yet to be determined. The objective of this study was to determine what other tasks are comparable to the Brown-Peterson task and conduct an exploratory factor analysis that included the measures from the Brown-Peterson task and other neuropsychological measures. A neuropsychological battery was administered to younger participants (n=107, mean age=20.83) and older participants (n=93, mean age=70.14). Factor analysis yielded a two-factor solution. Performance after the intervening serial subtraction task loaded on an auditory/visual working memory and complex attention factor and had common loadings with working memory subtests of the WAIS-III and the spatial span subtest of the WMS-III. Results suggest that the performance after the intervening serial subtraction task evaluates dual information processing, complex attention, and working memory.

In-home toxic chemical exposures and children with intellectual and developmental disabilities.

Despite the focus on preventing toxic chemical exposures during pregnancy, the perinatal period, and childhood, health professionals have given little attention to the risks and effects of toxic chemical exposures on children with intellectual and developmental disabilities (DD). Children with DD may be at higher risk due to behaviors that persist past a developmentally appropriate age, communication skills, motor skills, nutrition issues, and health problems related to DD. This article examines exposure of children to lead, mercury, and environmental tobacco smoke, three toxicants known to affect children's health and development. The authors identify sources of these toxicants, examine research documenting their effects on children, consider strategies to prevent and manage exposure, identify characteristics and behaviors placing children with DD at increased risk of exposure, and discuss implications for health providers.

The relationship between impaired glucose tolerance, type 2 diabetes, and cognitive function.

The present review integrates findings of published studies that have evaluated the cognitive function of treated and untreated type 2 diabetic patients and provides a detailed overview of the neuropsychological assessments conducted. Cognitive deficits are observed in older people with glucose intolerance or untreated diabetes but these deficits appear to be attenuated by treatments that improve glycemic control. Cognitive decrements in treated type 2 diabetic patients are most consistently observed on measures of verbal memory (35% of the measures) and processing speed (45% of the measures) while preserved function is observed on measures of visuospatial, attention, semantic and language function. Some studies suggest that deficits in cognitive functions are associated with poorer glycemic control. A number of other factors, such as depression, cardiovascular and cerebrovascular disease, increase these deficits. We conclude that, in diabetic patients who achieve and maintain good glycemic control, type 2 diabetes only has a small impact on cognitive functions before the age of 70 years. However, early onset of type 2 diabetes, poor glycemic control and the presence of micro- and macrovascular disease may interact to produce early cognitive deficits. In older adults (70 years and over), diabetes likely interacts with other dementing processes such as vascular disease and Alzheimer's disease to hasten cognitive decline.

Explicit and objective scoring criteria for the taylor complex figure test.

The Rey and Taylor figures are two constructional and visual memory tests used interchangeably. The purpose of this study was to develop a scoring system for the Taylor figure based on the explicit guidelines established by Meyers and Meyers (1995) for the Rey figure. Younger (n = 97; mean age = 21 years) and older (n = 61; mean age = 72 years) participants' performance on the Taylor figure was scored according to the proposed scoring system and the original scoring system devised by Taylor (1989). Both scoring systems yielded comparable scores on the Taylor figure as well as comparable patterns of validity and good interrater reliabilities (0.85-0.98). Although the present system does not further improve scoring reliability, it renders both tests similar in methodology and simplifies training to evaluate the two figures. The present study also reveals the limitations of the use of the Taylor and the Rey in test-retest situations but suggests that administering the Taylor first would improve the comparability of the two figures in a test-retest situation.

Addressing the differences in speed of processing of the intervening calculation task on the modified Brown-Peterson task.

The Modified Brown-Peterson task (MBPT) is a task of divided attention and working memory that requires central executive functioning. It is a variant of the Brown-Peterson technique and is useful for studying short-term retention of information. It involves the recall of auditory information under conditions of interference (i.e., counting backwards). Previous research has not addressed the effect of individual differences in processing speed for the intervening calculations. In a sample of 81 young participants, we determined whether the number of correct calculations performed is related to recall performance on the MBPT. Results indicated that the number of calculations performed was not significantly related to the recall performance on the MBPT. Rather, the number of correct calculations performed during the interference task of the MBPT was associated with arithmetic ability as measured by the arithmetic subtest of the Adult Intelligence Scale-III (Wechsler, 1997). These results suggest that the subtractions in the MBPT create interference regardless of mathematical ability or speed at which the subtractions are performed during the interference condition of the MBPT task. This observation suggests that the results on this test are independent of mathematical ability and represent a useful measure of working memory.

The relationships between atherosclerosis, heart disease, type 2 diabetes and dementia.

Type 2 diabetes in the elderly is associated with increased incidence of vascular disease, particularly, atherosclerosis of large blood vessels. Together with other risk factors such as dyslipidemia, atherosclerosis increases the risk for coronary heart disease and stroke. Most studies that have examined the impact of type 2 diabetes and other heart disease risk factors on cognitive functions do not provide evidence that heart disease risk factors (with the possible exception of triglycerides) further increase the likelihood of observing cognitive deficits in diabetic patients. However, none of these studies used imaging techniques to evaluate atherosclerosis or evidence of cerebrovascular disease, such as infarctions. The few studies that have included brain imaging suggest that evidence of cerebrovascular disease further increases the risk for dementia in diabetic patients. The results of longitudinal studies suggest that diabetes is an independent risk factor for cognitive decline and dementia. The pattern of neuropsychological performance observed in type 2 diabetic patients appears to be the result of multiple interacting processes developing over time. In addition to the detrimental effects of protracted impaired glucose regulation on the central nervous system, type 2 diabetes pathology also encompasses the detrimental effects of associated complications such as cerebrovascular disease, which is likely the main cause of the observed processing speed/reaction time decrements.

Comparing the Rey and Taylor complex figures: a test-retest study in young and older adults.

The Rey and Taylor figures, two visual perception and memory tests, are not equivalent in terms of their difficulty. The purpose of this study was to examine factors such as age, gender, order of administration, copy time, and copy score that could account for the variability in recall performance. Copy score was shown to be the best overall predictor of recall. Younger participants recalled more units than older participants on both complex figures. Furthermore, older participants appeared to benefit more from the presentation of the Taylor figure first compared to when they were presented with the Rey figure first. The present findings reveal the importance of test order and provide equations that can be used to facilitate the comparison of scores derived from the two figures in test-retest situations.

Effect of age and glucoregulation on cognitive performance.

Non-insulin dependent diabetes mellitus (NIDDM) has been associated with a number of physiological consequences including neuropathy, retinopathy and incidence of vascular disease. Recently, several authors reviewed studies that suggested that NIDDM is associated with cognitive impairments leading to a higher incidence of dementia. In the present experiment, we measured cognitive function in 57 healthy male and female non-diabetic older participants who ranged in age from 55 to 84. Various biological measures were obtained including a glucose tolerance test during which glucose and insulin were measured. Participants were separated into better and poorer glucoregulatory groups on the basis of their blood glucose levels during the tolerance test. Participants were evaluated twice, once after drinking a saccharin solution and on another occasion after drinking a glucose solution (50 g). Older participants (72 years and over) with poorer glucoregulation had the worse performance in tests evaluating working memory, verbal declarative memory and executive functions. Glucose administration appeared to only attenuate the decrements observed in the saccharin condition in the older participants for some of the tests. These results suggest that cognitive functions may be impaired before glucoregulatory impairment reaches levels consistent with a type II diabetes diagnosis.

Impact of peripheral glucoregulation on memory.

Impaired glucoregulation is associated with neuropsychological deficits, particularly for tests that measure verbal declarative memory performance in older diabetic patients. The performances of 74 undergraduate students (mean age = 21 years) on several verbal declarative measures, including immediate and delayed paragraph recall, verbal free recall, and order reconstruction tasks, were correlated with glucoregulatory indices. The indices were obtained from glucose and insulin levels after a 75-g glucose load. In general, higher blood glucose levels were associated with poorer performance on all memory tests. Glucose ingestion did not interact with performance except on the most difficult task. Subjects with poorer glucoregulation showed higher evoked glucose and insulin, suggestive of a mild glucose intolerance accompanied by mild insulin insensitivity. Results suggest that poor peripheral glucoregulation has an impact on central nervous system functions.