RESUMO
Some words and phrases used by health care providers may be perceived as insensitive by patients, which could negatively affect patient outcomes and satisfaction. However, a distinct concept that can be used to describe and synthesize these words and phrases does not exist. The purpose of this article is to propose the concept of language sensitivity, defined as the use of respectful, supportive, and caring words with consideration for a patient's situation and diagnosis. Examples of how language sensitivity may be lacking in nurse-patient interactions are described, and solutions are provided using the RESPECT (Rapport, Environment/Equipment, Safety, Privacy, Encouragement, Caring/Compassion, and Tact) model. RESPECT can be used as a framework to inform and remind nurses about the importance of sensitivity when communicating with patients. Various approaches can be used by nurse educators to promote language sensitivity in health care. Case studies and a lesson plan are included. J Contin Educ Nurs. 2017;48(11):517-524.
Assuntos
Currículo , Educação Continuada em Enfermagem/organização & administração , Empatia , Idioma , Recursos Humanos de Enfermagem Hospitalar/educação , Recursos Humanos de Enfermagem Hospitalar/psicologia , Adulto , Feminino , Humanos , Masculino , Pessoa de Meia-IdadeRESUMO
A major disparity among African Americans is undiagnosed and uncontrolled hypertension. This exploratory study examined hypertension education and screening activities of 45 African American churches. A cross-sectional telephone survey was used to interview church representatives with knowledge of their church's health activities. Most churches (87%) offered at least 1 activity and 40% offered all 4 (i.e., screenings, materials, talks, health-fairs) within 2 years of the interview. Larger churches and those with an active health ministry offered more activities. More information about resources, program ideas, and collaborators was desired. Research is needed to examine factors that act as barriers and facilitators to implementing church based programs and to examine the effectiveness of these programs in reducing hypertension.
Assuntos
Negro ou Afro-Americano , Educação em Saúde/métodos , Hipertensão/diagnóstico , Programas de Rastreamento/métodos , Religião e Medicina , Estudos Transversais , Humanos , Hipertensão/prevenção & controle , Sudeste dos Estados UnidosRESUMO
Your patient's BP is severely elevated. Here's how to respond appropriately to protect target organs.
