I Have Had Enough: When and How Customer Mistreatment Leads to Coworker Undermining.

Service workers are more prone to experience customer mistreatment because of their frequent interactions with them. Hence, it compels them to the level where their performance is compromised. Employees who face customer mistreatment feel ill-treated and develop the desire for revenge. Based on the social exchange and displaced revenge perspective, this study examined the relationship between customer mistreatment and coworker undermining, and individual-level resource-based moderator service rule commitment (SRC) for this relationship. An analysis of time-lagged, dyadic data (81 supervisors and 410 subordinates) from the Chinese service industry confirmed that customer mistreatment significantly predicted coworker undermining. In addition, in support of the resource perspective, employees' SRC effectively restricts an effect of customer mistreatment on coworker undermining. Finally, this study contributes to the customer mistreatment and coworker undermining literature by highlighting their relationship. This study also shows the importance of SRC in restraining the adverse effects of customer mistreatment.

The feasibility of clinical application of back measurement of neonates' temperature / 中国实用护理杂志

Objective The study aimed to discuss the scientific property and feasibility of back measurement of neonates' temperature. Methods Three measurement methods(axillary,under the jaw and the back) were adopted to measure the temperature for 100 neonates for 7,10 and 30 minutes.The tempera-ture measured by rectum for 3 minutes was set as the control. Results . Temperature by back measure-merit was not different from that measured by other methods in the same time period,P ＞ 0.05.Temperature by back measurement for 7,10 and 30 minutes was not different from that measured by rectum for 3 min-utes,P ＞ 0.05. Temperature by back measurement for 7,10 minutes for neonates using radiation rescue plat-form and warm case was not different from that measured by rectum,P ＞ 0.05.Temperature measured by ax-illary and under the jaw for 30 minutes was different from that measued by rectum, P ＜ 0.05.While temper-ature by back measurement for 30 minutes was not different from that measured by rectum,P ＞ 0.05.Conclusions Back measurement of temperature as well as by axillary and the jaw could be used in pedi-atric department.h could accurately obtain the real temperature of neonates and was not influenced by radi-ation rescue platform and warm case.Besides,it reduced the workload of nurses and was safe,effective,simple,practical and worth applying widely in clinic.