From the Lab to People's Home: Lessons from Accessing Blind Participants' Interactions via Smart Glasses in Remote Studies.

Researchers have adopted remote methods, such as online surveys and video conferencing, to overcome challenges in conducting in-person usability testing, such as participation, user representation, and safety. However, remote user evaluation on hardware testbeds is limited, especially for blind participants, as such methods restrict access to observations of user interactions. We employ smart glasses in usability testing with blind people and share our lessons from a case study conducted in blind participants' homes (N = 12), where the experimenter can access participants' activities via dual video conferencing: a third-person view via a laptop camera and a first-person view via smart glasses worn by the participant. We show that smart glasses hold potential for observing participants' interactions with smartphone testbeds remotely; on average 58.7% of the interactions were fully captured via the first-person view compared to 3.7% via the third-person. However, this gain is not uniform across participants as it is susceptible to head movements orienting the ear towards a sound source, which highlights the need for a more inclusive camera form factor. We also share our lessons learned when it comes to dealing with lack of screen reader support in smart glasses, a rapidly draining battery, and Internet connectivity in remote studies with blind participants.

Blind Users Accessing Their Training Images in Teachable Object Recognizers.

Teachable object recognizers provide a solution for a very practical need for blind people - instance level object recognition. They assume one can visually inspect the photos they provide for training, a critical and inaccessible step for those who are blind. In this work, we engineer data descriptors that address this challenge. They indicate in real time whether the object in the photo is cropped or too small, a hand is included, the photos is blurred, and how much photos vary from each other. Our descriptors are built into open source testbed iOS app, called MYCam. In a remote user study in (N = 12) blind participants' homes, we show how descriptors, even when error-prone, support experimentation and have a positive impact in the quality of training set that can translate to model performance though this gain is not uniform. Participants found the app simple to use indicating that they could effectively train it and that the descriptors were useful. However, many found the training being tedious, opening discussions around the need for balance between information, time, and cognitive load.

The Efficacy of Collaborative Authoring of Video Scene Descriptions.

The majority of online video contents remain inaccessible to people with visual impairments due to the lack of audio descriptions to depict the video scenes. Content creators have traditionally relied on professionals to author audio descriptions, but their service is costly and not readily-available. We investigate the feasibility of creating more cost-effective audio descriptions that are also of high quality by involving novices. Specifically, we designed, developed, and evaluated ViScene, a web-based collaborative audio description authoring tool that enables a sighted novice author and a reviewer either sighted or blind to interact and contribute to scene descriptions (SDs)-text that can be transformed into audio through text-to-speech. Through a mixed-design study with N = 60 participants, we assessed the quality of SDs created by sighted novices with feedback from both sighted and blind reviewers. Our results showed that with ViScene novices could produce content that is Descriptive, Objective, Referable, and Clear at a cost of i.e., US$2.81pvm to US$5.48pvm, which is 54% to 96% lower than the professional service. However, the descriptions lacked in other quality dimensions (e.g., learning, a measure of how well an SD conveys the video's intended message). While professional audio describers remain the gold standard, for content creators who cannot afford it, ViScene offers a cost-effective alternative, ultimately leading to a more accessible medium.

ViScene: A Collaborative Authoring Tool for Scene Descriptions in Videos.

Audio descriptions can make the visual content in videos accessible to people with visual impairments. However, the majority of the online videos lack audio descriptions due in part to the shortage of experts who can create high-quality descriptions. We present ViScene, a web-based authoring tool that taps into the larger pool of sighted non-experts to help them generate high-quality descriptions via two feedback mechanisms-succinct visualizations and comments from an expert. Through a mixed-design study with N = 6 participants, we explore the usability of ViScene and the quality of the descriptions created by sighted non-experts with and without feedback comments. Our results indicate that non-experts can produce better descriptions with feedback comments; preliminary insights also highlight the role that people with visual impairments can play in providing this feedback.

Revisiting Blind Photography in the Context of Teachable Object Recognizers.

For people with visual impairments, photography is essential in identifying objects through remote sighted help and image recognition apps. This is especially the case for teachable object recognizers, where recognition models are trained on user's photos. Here, we propose real-time feedback for communicating the location of an object of interest in the camera frame. Our audio-haptic feedback is powered by a deep learning model that estimates the object center location based on its proximity to the user's hand. To evaluate our approach, we conducted a user study in the lab, where participants with visual impairments (N = 9) used our feedback to train and test their object recognizer in vanilla and cluttered environments. We found that very few photos did not include the object (2% in the vanilla and 8% in the cluttered) and the recognition performance was promising even for participants with no prior camera experience. Participants tended to trust the feedback even though they know it can be wrong. Our cluster analysis indicates that better feedback is associated with photos that include the entire object. Our results provide insights into factors that can degrade feedback and recognition performance in teachable interfaces.