RESUMO
The present study aims to plan the protocol for providing psychosocial support by social workers in Iranian healthcare centers and reaching consensus in terms of implementing and offering comprehensive service to individuals dealing with the COVID-19 pandemic. This qualitative study consists of four phases. The first phase, the literature review involved studying valid databases, while the second and third phases consisted of collecting data through the Focus Group Discussions with 23 specialists and experts in the field of social work and mental health. Having been designed, the protocol was then applied and assessed for two months in all the state health centers around Iran (633 hospitals). In the present study, Interventions used by the social workers were divided into 9 types: psychosocial assessment, counseling, training, working with the family, intervention in the crisis, intra- and extra-organizational support-seeking, referral and safe discharge. Interventions used by social workers were also divided based on the health center (psychosocial support for the target groups and bereavement intervention for the survivors) and the services offered in convalescent care facilities. This protocol leading social workers into the fields of bereavement interventions, inter-organizational interventions, working with families and working with the medical staff.
