[Quality criteria that are important to residents of elders' homes and their relatives--a literature analysis]. / Qualitätskriterien, die Altenpflegeheim- bewohnern und Angehörigen wichtig sind--Eine Literaturanalyse.

This literature analysis attempts to identify quality criteria which are important for residents of nursing homes and their relatives. To this end, 13 research articles published in international scientific journals were analysed. For the residents themselves, the ability to manage their daily lives autonomously as well as their ability to structure social contacts and relationships appears to be of special importance. In contrast, relatives emphasise criteria that refer to the quality of the care provided and the structure quality of the institutional setting. For them it is of specific importance to know that residents feel at home in the facility.

[Which quality criteria are important for relatives about a nursing home? A single case study]. / Welche Qualitätskriterien sind Angehörigen in der stationären Altenpflege wichtig? Eine Einzelfallstudie.

This single-case study undertakes to determine criteria for quality in nursing homes as deemed important by immediate family members of inhabitants. The design is an explorative, qualitative design with the aim of generating hypotheses. This study consists of two parts: 1. a case study of the selected institution 2. qualitative interviews with the family members of inhabitants. In order to describe the case study of the institution, documents about the nursing home were examined and analysed, observations in the nursing home were made, and experts of the nursing home were interviewed. Six close relatives of five inhabitants are interviewed. The results of these narrative interviews are analysed using coding (Strauss, 1998) in the context of this specific home for care of the elderly. Findings reveal that interviewees differentiate between a first set of criteria for quality of the institution, a second set of criteria for quality of the care and a third set of criteria they view as important for their relative living in the institution. The overruling priority is given to the third set of criteria among which the subjective well-being of the nursing home inhabitant dominates. Even in cases where the institution does not meet the requirements of the family member, the subjective well-being of the inhabitant is the main reason for not moving her/him to another nursing home.