Information Privacy Behaviors during the COVID-19 Pandemic: Focusing on the Restaurant Context.

The acquisition of personal information has been generally accepted in the pandemic situation as an effective measure to prevent infection, while at the same time raising concerns regarding the infringement of personal privacy. The current study aimed to propose and empirically test a research model for restaurant customers on the disclosure of personal information in a pandemic situation. Privacy calculus theory and institutional theory were applied to theoretically explain the drivers/inhibitors and behavioral responses that affect disclosure of personal information. We verified that the most influential factor on intention to disclose was "perceived benefit", followed by "government pressure" as another strong predictor. We present theoretical and practical implications for restaurant managers and policy agencies.

Smart Tourism Technologies' Ambidexterity: Balancing Tourist's Worries and Novelty Seeking for Travel Satisfaction.

Tourists deal with two intrinsic, uncertainty-driven attributes of travel, tourist worries and novelty seeking, that simultaneously affect their transaction and travel experience satisfaction. Rapid technological advances coupled with uncertainties caused by momentous events such as COVID-19 highlight the increasing significance of smart technologies in the tourism industry. This study explores the relationships between novelty and worries and travel satisfaction, as well as examines how tourists enhance their quality of trips with the use of smart tourism technologies. We find the tourists' novelty seeking would enhance the trip experience, leading to overall travel satisfaction. In contrast, tourist worries, particularly in trip planning, would negatively affect tourists' transaction satisfaction, which in turn impacts the overall travel experience satisfaction. As a moderator in its ambidextrous role, smart tourism technologies help tourists to develop a sense of novelty when planning and visiting a destination and mitigate the worries emanated from the uncertainty of transaction made during the pre-trip planning. Insights and implications of such findings are discussed for both theory and practice.

Website quality, expectation, confirmation, and end user satisfaction: the knowledge-intensive website of the Korean National Cancer Information Center.

BACKGROUND: The fact that patient satisfaction with primary care clinical practices and physician-patient communications has decreased gradually has brought a new opportunity to the online channel as a supplementary service to provide additional information. OBJECTIVE: In this study, our objectives were to examine the process of cognitive knowledge expectation-confirmation from eHealth users and to recommend the attributes of a "knowledge-intensive website.". Knowledge expectation can be defined as users' existing attitudes or beliefs regarding expected levels of knowledge they may gain by accessing the website. Knowledge confirmation is the extent to which user's knowledge expectation of information systems use is realized during actual use. In our hypothesized research model, perceived information quality, presentation and attractiveness as well as knowledge expectation influence knowledge confirmation, which in turn influences perceived usefulness and end user satisfaction, which feeds back to knowledge expectation. METHODS: An empirical study was conducted at the National Cancer Center (NCC), Republic of Korea (South Korea), by evaluating its official website. A user survey was administered containing items to measure subjectively perceived website quality and expectation-confirmation attributes. A study sample of 198 usable responses was used for further analysis. We used the structural equation model to test the proposed research model. RESULTS: Knowledge expectation exhibited a positive effect on knowledge confirmation (beta = .27, P < .001). The paths from information quality, information presentation, and website attractiveness to knowledge confirmation were also positive and significant (beta = .24, P < .001; beta = .29, P < .001; beta = .18, P < .001, respectively). Moreover, the effect of knowledge confirmation on perceived usefulness was also positively significant (beta = .64, P < .001). Knowledge expectation together with knowledge confirmation and perceived usefulness also significantly affected end user satisfaction (beta = .22 P < .001; beta = .39, P < .001; beta = .25, P < .001, respectively). CONCLUSIONS: Theoretically, this study has (1) identified knowledge-intensive website attributes, (2) enhanced the theoretical foundation of eHealth from the information systems (IS) perspective by adopting the expectation-confirmation theory (ECT), and (3) examined the importance of information and knowledge attributes and explained their impact on user satisfaction. Practically, our empirical results suggest that perceived website quality (ie, information quality, information presentation, and website attractiveness) is a core requirement for knowledge building. In addition, our study has also shown that knowledge confirmation has a greater effect on satisfaction than both knowledge expectation and perceived usefulness.

Internet-addicted kids and South Korean government efforts: boot-camp case.

Computer overuse has been a serious problem for the past several years. One aspect of the information age has been the novel concerns deriving from advanced IT technology--which include Internet addiction, gambling, and so on. These Internet-based problems have emerged in many countries, including South Korea. In an effort to solve this problem, the South Korean government has created a variety of programs designed to cure teenagers' Internet addictions, most notably the Jump Up Internet Rescue School, a camp designed to cure Internet-addicted or online game-addicted children. In this study, we review this boot-camp program and present a brief review of the literature concerning Internet addiction and habit theory. Additionally, we provide some useful implications for the Korean government and other countries, practitioners, and researchers. It is also anticipated that the findings from this study will provide us with a better understanding of how case-study-based research into Internet addiction curative programs can be regarded as a burgeoning field of Internet-related research.