RESUMO
Patient satisfaction with nursing care quality is an important indicator of the quality of care provided in hospitals. This study tested a newly developed patient-centered measure of patient satisfaction with nursing care quality within a random sample of 14 hospitals in Ontario, Canada. Results of this study revealed that the newly developed instrument had excellent psychometric properties. Total scores on satisfaction with nursing care were strongly related to overall satisfaction with the quality of care received during hospitalization. The results of this study yielded actionable, patient-focused results that can be used by managers to address areas requiring improvement.
Assuntos
Hospitais/normas , Cuidados de Enfermagem/normas , Satisfação do Paciente , Qualidade da Assistência à Saúde , Inquéritos e Questionários/normas , Adulto , Fatores Etários , Idoso , Análise de Variância , Análise Fatorial , Feminino , Número de Leitos em Hospital , Hospitais/classificação , Hospitais/estatística & dados numéricos , Humanos , Tempo de Internação/estatística & dados numéricos , Masculino , Pessoa de Meia-Idade , Cuidados de Enfermagem/psicologia , Pesquisa em Avaliação de Enfermagem , Ontário , Assistência Centrada no Paciente/normas , Psicometria , Indicadores de Qualidade em Assistência à Saúde , Qualidade da Assistência à Saúde/normas , Sensibilidade e EspecificidadeRESUMO
In this article we describe the process used to introduce and structure a nursing perspective as part of a balanced scorecard framework within a provincial hospital performance report. Results of a critical literature review and consultative process with key informants are outlined. Nurse-sensitive indicators emerged in the areas of system integration and change, clinical utilization and outcomes, patient satisfaction, and financial performance.
