[The use of exit questionnaires, a survey at 7 hospital centers]. / L'utilisation des questionnaires de sortie, une enquête auprès de 7 centres hospitaliers.

Measuring the satisfaction of hospitalised patients has been mandatory in France since 1996. The most common tool for assessing the level of satisfaction is the use of self-administered questionnaires given to the patient upon his/her release from the hospital. A survey was conducted among seven public hospitals to appraise the development and use of such questionnaires, their results and the way in which these results are taken into account in order to improve the quality of care. The survey's results illustrate that the policy with respect to their construction varies between hospitals, without any evaluation of the validity of the questionnaires produced. In most cases, the questionnaires are passively distributed to the patient at the time of discharge. The response rates are low (ranging from 4 to 18%), and the analysis of the collected questionnaires, to the extent to which it is done, is not necessarily used to improve the quality of care. An appropriate evaluation strategy, one capable of effecting change and improving hospital care, still remains to be established in the hospitals which participated in the survey.

[Reserved reception of the general health report of France: an evaluation of the national federal of regional health observatories]. / L'accueil réservé au rapport général sur la santé en France: une evaluation de la fédération nationale des ORS.

At the request of the High Committee for Public Health (HCSP), an evaluation of the reception of its report, "Health in France" was carried out by the National Federation of Regional Health Observatories. Forty semi-directive interviews among actors of the health system from various geographic and professional backgrounds were carried out. It appears that the HCSP is an authority that is not well-known, for the most part. The report itself was mainly distributed by administrative networks; in the majority of cases, only the first part is well-known and was the particular focus of the interviewees. Overall, this document is a work instrument, a global tool, and a reference document. Several improvements are proposed concerning its form, the list of subjects covered, as well as the means of distribution.