Covid-19 sentiments in smart cities: The role of technology anxiety before and during the pandemic.

The spread of Covid-19 profoundly changed citizens' daily lives due to the introduction of new modes of work and access to services based on smart technologies. Although the relevance of new technologies as strategic levers for crisis resolution has been widely debated before the pandemic, especially in the smart cities' context, how individuals have agreed to include the technological changes dictated by the pandemic in their daily interactions remains an open question. This paper aims at detecting citizens' sentiment toward technology before and after the emergence of the Covid-19 pandemic using Fuzzy Formal Concept Analysis (FFCA) to analyze a large corpus of tweets. Specifically, citizens' attitudes in five cities (Berlin, Dublin, London, Milan, and Madrid) were explored to extract and classify the key topics related to the degree of confidence, familiarity and approval of new technologies. The results shed light on the complex technology acceptance process and help managers identify the potential negative effects of smart technologies. In this way, the study enhances scholars' and practitioners' understanding of the strategies for enabling the use of technology within smart cities to manage the transformations introduced by the health emergency and guide citizens' behaviour.

Intuition as Emergence: Bridging Psychology, Philosophy and Organizational Science.

Accelerating environmental uncertainty and the need to cope with increasingly complex market and social demands, combine to create high value for the intuitive approach to decision-making at the strategic level. Research on intuition suffers from marked fragmentation, due to the existence of disciplinary silos based on diverse, apparently irreconcilable, ontological and epistemological assumptions. Not surprisingly, there is no integrated interdisciplinary framework suitable for a rich account of intuition, contemplating how affect and cognition intertwine in the intuitive process, and how intuition scales up from the individual to collective decision-making. This study contributes to the construction of a broad conceptual framework, suitable for a multi-level account of intuition and for a fruitful dialogue with distant research areas. It critically discusses two mainstream conceptualizations of intuition which claim to be grounded in a cross-disciplinary consensus. Drawing on the complexity paradigm, it then proposes a conceptualization of intuition as emergence. Finally, it explores the theoretical and practical implications.