Cats in Palace Museum: A narrative of cultural heritage and empathy of youth.

While research in heritage tourism tends to focus on cultural and anthropogenic motivations and drivers, this paper seeks to examine how social-media narration amidst a broader backdrop context in Chinese mass culture creates, perpetuates, and reinforce feline-focused narratives and practices among social media young followers. Drawing on text and image-based analyses of postings of cat sightings within the official Palace Museum account on a key Chinese microblog, this study reveals the application of three vital narrative strategies at work and corresponding empathic responses: ambassadorial, bounded, and broadcast. The Palace Museum has achieved an enhancement of interaction and emotional exchange between the heritage of Palace Museum and youths and generated a process from attention to emotional engagement and eventually to emotional identification on the part of youths in their attitude toward the heritage of Palace Museum through the workings of three key narrative strategies on Chinese social media. In doing so, this research illuminates the potential of social media-based narratives and charismatic animals in the revitalization of cultural heritage sites and the contributions of setting narrative strategies in engaging the younger audiences while also revitalizing the cultural heritage of the Palace Museum.

"I will never go to Hong Kong again!" How the secondary crisis communication of "Occupy Central" on Weibo shifted to a tourism boycott.

Social media, an open space for the public's opinion and expression, has become an increasingly essential issue in crisis events, leading to secondary crisis communication. Realizing the potential risk of that, this study took the "Occupy Central" spreading on Weibo as a case, and applied topic clustering and sentiment analysis to examine the sequential characteristics of secondary crisis communication on social media in topics and emotions. Results show that the topics Weibo users discussed shifted from a political event to tourism boycott, with emotions turning increasingly negative. The turning point of such a transfer was aroused group conflicts and negative emotions elicited between people from mainland China and Hong Kong. The results indicate the necessity of emphasizing secondary crisis communication during a crisis due to the dynamic and sequential change of topics and public's emotions, which may result in new crises impacting the tourism destination where the initial crisis occurs.