Task complexity and operational risk management in military aviation.

Flight risk assessment has been based on traditional tools that are simple to use but not validated for the consideration of all relevant Complexity Contributing Factors (CCFs). This work aims to improve the process of risk management of missions in military aviation and allow for a more thorough examination of Complexity Contributing Factors (CCFs). After a series of structured workshops, a classification scheme of 46 CCFs was developed and tested in a large number of operational missions (n = 227). Principal Components Analysis has verified four complexity classes that provided a structure for the CCFs while multiple linear regression analysis showed that the four classes of complexity correlated well with mission success outcomes. The study provides evidence that the classification scheme of complexity considers a variety of observable markers (CCFs) which can be used to rate complexity and introduce mission changes that create a safety environment for military missions. Practitioner summary: This study develops a classification scheme of complexity with a large number of observable markers (Complexity Contributing Factors) that can be used to rate the complexity of missions in military aviation. Earlier studies on task complexity and a series of workshops with Subject Matter Experts (SMEs) have been used to develop the classification scheme which was validated with data from a large number of military missions.

A sensemaking perspective on framing the mental picture of air traffic controllers.

It has long been recognized that controller strategies are based on a 'mental picture' or representation of traffic situations. Earlier studies indicated that controllers tend to maintain a selective representation of traffic flows based on a few salient traffic features that point out to interesting events (e.g., potential conflicts). A field study is presented in this paper that examines salient features or 'knowledge variables' that constitute the building blocks of controller mental pictures. Verbal reports from participants, a field experiment and observations of real-life scenarios provided insights into the cognitive processes that shape and reframe the mental pictures of controllers. Several cognitive processes (i.e., problem detection, elaboration, reframing and replanning) have been explored within a particular framework of sensemaking stemming from the data/frame theory (Klein et al., 2007). Cognitive maps, representing standard and non-standard air traffic flows, emerged as an explanatory framework for making sense of traffic patterns and for reframing mental pictures. The data/frame theory proved to be a useful theoretical tool for investigating complex cognitive phenomena. The findings of the study have implications for the design of training curricula and decision support systems in air traffic control systems.

Recursive modeling of loss of control in human and organizational processes: a systemic model for accident analysis.

A recursive model of accident investigation is proposed by exploiting earlier work in systems thinking. Safety analysts can understand better the underlying causes of decision or action flaws by probing into the patterns of breakdown in the organization of safety. For this deeper analysis, a cybernetic model of organizational factors and a control model of human processes have been integrated in this article (i.e., the viable system model and the extended control model). The joint VSM-ECOM framework has been applied to a case study to help safety practitioners with the analysis of patterns of breakdown with regard to how operators and organizations manage goal conflicts, monitor work progress, recognize weak signals, align goals across teams, and adapt plans on the fly. The recursive accident representation brings together several organizational issues (e.g., the dilemma of autonomy versus compliance, or the interaction between structure and strategy) and addresses how operators adapt to challenges in their environment by adjusting their modes of functioning and recovery. Finally, it facilitates the transfer of knowledge from diverse incidents and near misses within similar domains of practice.

Managing emergencies and abnormal situations in air traffic control (part II): teamwork strategies.

Team performance has been studied in many safety-critical organizations including aviation, nuclear power plant, offshore oil platforms and health organizations. This study looks into teamwork strategies that air traffic controllers employ to manage emergencies and abnormal situations. Two field studies were carried out in the form of observations of simulator training in emergency and unusual scenarios of novices and experienced controllers. Teamwork strategies covered aspects of team orientation and coordination, information exchange, change management and error handling. Several performance metrics were used to rate the efficiency of teamwork and test the construct validity of a prototype model of teamwork. This is a companion study to an earlier investigation of taskwork strategies in the same field (part I) and contributes to the development of a generic model for Taskwork and Teamwork strategies in Emergencies in Air traffic Management (T(2)EAM). Suggestions are made on how to use T(2)EAM to develop training programs, assess team performance and improve mishap investigations.

Managing emergencies and abnormal situations in air traffic control (part I): taskwork strategies.

A lot of research in Air Traffic Control (ATC) has focused on human errors in decision making whilst little attention has been paid to the cognitive strategies employed by controllers in managing abnormal situations. This study looks into cognitive strategies in taskwork that enable controllers to become resilient decision-makers. Two field studies were carried out where novice and experienced controllers were observed in simulator training in emergency and unusual scenarios. A prototype model of taskwork strategies in air traffic management was developed and its construct validity was tested in the context of the field studies. A companion study (part II), follows that investigates aspects of teamwork in the same field and contributes to the development of a generic model of Taskwork & Teamwork strategies in Emergencies in Air traffic Management (T(2)EAM). The final section addresses the difficulties experienced by novice controllers and explains taskwork strategies employed by experts to manage uncertainty and balance workload in simulator emergencies.