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1.
Psychol Res ; 88(2): 458-465, 2024 Mar.
Artigo em Inglês | MEDLINE | ID: mdl-37558932

RESUMO

Previous research suggests that emotion recognition is influenced by social categories derived by invariant facial features such as gender and inferences of trustworthiness from facial appearance. The current study sought to replicate and extend these findings by examining the intersection of these social categories on recognition of emotional facial expressions. We used a dynamic emotion recognition task to assess accuracy and response times in the happiness and anger categorization displayed by female and male faces that differed in the degree of facial trustworthiness (i.e., trustworthy- vs. untrustworthy-looking faces). We found that facial trustworthiness was able to modulate the own-gender bias on emotion recognition, as responses to untrustworthy-looking faces revealed a bias towards ingroup members. Conversely, when faces look trustworthy, no differences on emotion recognition between female and male faces were found. In addition, positive inferences of trustworthiness lead to faster recognition of happiness in females and anger in males, showing that facial appearance was able to influence also the intersection between social categories and specific emotional expressions. Together, these results suggest that facial appearance, probably due to the activation of approach or avoidance motivational systems, is able to modulate the own-gender bias on emotion recognition.


Assuntos
Reconhecimento Facial , Sexismo , Feminino , Masculino , Humanos , Emoções/fisiologia , Ira , Felicidade , Reconhecimento Psicológico , Expressão Facial
2.
J Pain ; 24(11): 2040-2051, 2023 11.
Artigo em Inglês | MEDLINE | ID: mdl-37356606

RESUMO

Social context has been shown to influence pain perception. This study aimed to broaden this literature by investigating whether relevant social stimuli, such as faces with different levels of intrinsic (based on physical resemblance to known individuals) and episodic (acquired through a previous experience) familiarity, may lead to hypoalgesia. We hypothesized that familiarity, whether intrinsic or acquired through experience, would increase pain threshold and decrease pain intensity. Sixty-seven participants underwent pain induction (the cold pressor test) viewing previously seen faces (Episodic Group) or new faces (Non-episodic Group) that differed in the level of intrinsic familiarity (high vs low). Pain threshold was measured in seconds, while pain intensity was measured on a rating scale of 0 to 10. The results did not show an effect of episodic familiarity. However, compared to low, high intrinsic familiar faces had an attenuating effect on pain intensity, even after controlling for pain expectation. These results suggest that physical features conveying a higher feeling of familiarity induce a top-down hypoalgesic modulation, in line with the idea that familiarity may signal safety and that the presence of familiar others reduce perceived threat-related distress. This study provides further evidence on the social modulation of pain and contributes to the literature on first impressions' influence on social behavior. PERSPECTIVE: Consistent with the idea that familiar others signal safety and reduce the sense of threat, facial features conveying familiarity induce a top-down hypoalgesic modulation. This knowledge may contribute to understanding differences in pain perception in experimental and clinical contexts.


Assuntos
Dor , Reconhecimento Psicológico , Humanos , Percepção da Dor
3.
Psychol Sci ; 34(5): 603-615, 2023 05.
Artigo em Inglês | MEDLINE | ID: mdl-37027171

RESUMO

This study highlights the role of psychological influences in triggering and amplifying the adverse effects of the COVID-19 vaccine (i.e., nocebo effects). Fear, beliefs, and expectations about the COVID-19 vaccine, trust in health and scientific institutions, and stable personality traits were measured in 315 adult Italian citizens (145 men) during the 15-min waiting time after vaccination. The occurrence and severity of 10 potential adverse effects were assessed 24 hr later. Nonpharmacological variables predicted nearly 30% of the severity of the vaccine's adverse effects. Expectations are important determinants of adverse effects from vaccines, and the results of the path analyses show that these expectations stem primarily from people's vaccine beliefs and attitudes, which can be changed. Implications for increasing vaccine acceptability and limiting the nocebo effect are discussed.


Assuntos
Vacinas contra COVID-19 , COVID-19 , Efeito Nocebo , Vacinação , Adulto , Humanos , Masculino , COVID-19/prevenção & controle , Vacinas contra COVID-19/efeitos adversos , Medo , Conhecimentos, Atitudes e Prática em Saúde , Confiança , Vacinação/psicologia
4.
Nutrients ; 15(6)2023 Mar 16.
Artigo em Inglês | MEDLINE | ID: mdl-36986175

RESUMO

Non-alcoholic fatty liver disease (NAFLD) is a potentially progressive condition characterized by the presence of fat in more than 5% of hepatocytes, representing the hepatic expression of metabolic syndrome (MetS). A reduction of at least 5-7% in initial body weight improves the metabolic profile underlying NAFLD. The aim of our study was to evaluate the effects of the COVID-19 lockdown on a cohort of non-advanced NAFLD Italian outpatients. We identified 43 patients with 3 available time point visits in our center: first visit (T0) when behavioral indications aimed at controlling MetS were provided, a pre-COVID visit (T1) and a post-COVID visit (T2). During the lockdown, an online compilation of validated psychological tests (SRQ-20, EQ5D, SF-12 and STAI) and a specifically formulated questionnaire for NAFLD was presented to our cohort and completed by 14 consenting patients. Patients who had lost more than 5% of the initial weight at T1 (9 subjects, 21%) maintained the results even at T2, with an overall reduction in BMI and liver stiffness; patients who had not lost the desired weight at T1 (34 subjects, 79%) displayed a further increase in BMI and visceral adiposity at T2. Of interest is that patients in the latter group reported signs of psychological suffering. Our data demonstrated that the setting of good counseling was effective in controlling the metabolic disorder underlying NAFLD in our cohort of outpatients. Given the need for patients to play an active role in the behavioral therapy for NAFLD, we advocate that a multidisciplinary approach be adopted, including a psychological support to obtain the best results over time.


Assuntos
COVID-19 , Síndrome Metabólica , Hepatopatia Gordurosa não Alcoólica , Humanos , Hepatopatia Gordurosa não Alcoólica/metabolismo , Fatores de Risco , Pacientes Ambulatoriais , Pandemias , COVID-19/epidemiologia , Controle de Doenças Transmissíveis , Síndrome Metabólica/metabolismo
5.
Healthcare (Basel) ; 10(11)2022 Nov 19.
Artigo em Inglês | MEDLINE | ID: mdl-36421645

RESUMO

The aim of the study was to test an information booklet containing suggestions to parents on how to prepare their child for the first dental visit. Forty-five children and one parent per included child took part in the trial. Children were randomized in two groups; the information booklet was e-mailed to the parents of the study group. At the end of the visit, the dentist and the parent evaluated the child's behavior through the Frankl Behavior Rating Scale (FBRS) and the utility of the booklet through a Likert scale. The children evaluated the pleasantness of the visit and the perceived pain through the Wong-Baker FACES® Pain Rating Scale (WBFPRS). Parents evaluated the information booklet as highly understandable and useful. According to the dentist, informed children were more cooperative (FBRS median score: 4; IQR: 3.5-4) than the control group (median score 3; IQR: 2-4) (p = 0.013; Mann-Whitney U test). Children prepared with the booklet reported less pain (WBFPRS: 0.40 ± 0.82 vs. 1.42 ± 1.99; p = 0.034; t-test;) and tended to evaluate the visit as more enjoyable (WBFPRS: 1.1 ± 2.14 vs. 2.75 ± 3.43; p = 0.064; t-test) than unprepared children. The information booklet increases the child's ability to cooperate during the visit and could represent a useful instrument for the clinical practice.

6.
Sci Rep ; 12(1): 17704, 2022 10 21.
Artigo em Inglês | MEDLINE | ID: mdl-36271008

RESUMO

To protect themselves from COVID-19, people follow the recommendations of the authorities, but they also resort to placebos. To stop the virus, it is important to understand the factors underlying both types of preventive behaviour. This study examined whether our model (developed based on the Health Belief Model and the Transactional Model of Stress) can explain participation in WHO-recommended and placebo actions during the pandemic. Model was tested on a sample of 3346 participants from Italy, Japan, Poland, Korea, Sweden, and the US. It was broadly supported: objective risk and cues to action showed both direct and indirect (through perceived threat) associations with preventive behaviours. Moreover, locus of control, decision balance, health anxiety and preventive coping moderated these relationships. Numerous differences were also found between countries. We conclude that beliefs about control over health and perceived benefits of actions are critical to the development of interventions to improve adherence to recommendations.


Assuntos
COVID-19 , Humanos , COVID-19/prevenção & controle , Pandemias/prevenção & controle , Comportamentos Relacionados com a Saúde , Ansiedade/prevenção & controle , Organização Mundial da Saúde
7.
PeerJ ; 9: e10610, 2021.
Artigo em Inglês | MEDLINE | ID: mdl-33520445

RESUMO

The healthcare provider profession strongly relies on the ability to care for others' emotional experiences. To what extent burnout may relate to an actual alteration of this key professional ability has been little investigated. In an experimentally controlled setting, we investigated whether subjective experiences of global burnout or burnout depersonalization (the interpersonal component of burnout) relate to objectively measured alterations in emotion recognition and to what extent such alterations are emotion specific. Healthcare workers (n = 90) completed the Maslach Burnout Inventory and a dynamic emotion recognition task in which faces with neutral emotional expressions gradually changed to display a specific basic emotion (happiness, anger, fear, or sadness). Participants were asked to identify and then classify each displayed emotion. Before the task, a subsample of 46 participants underwent two salivary cortisol assessments. Individuals with global burnout were less accurate at recognizing others' emotional expressions of anger and fear, tending to misclassify these as happiness, compared to individuals without global burnout. Individuals with high burnout depersonalization were more accurate in recognizing happiness and less accurate in recognizing all negative emotions, with a tendency to misclassify the latter as positive ones, compared to healthcare workers with moderate/low depersonalization. Moreover, individuals with high depersonalization-but not participants with global burnout-were characterized by higher cortisol levels. These results suggest that the subjective burnout experience relates to an actual, but selective, reduction in the recognition of facial emotional expressions, characterized by a tendency to misclassify negative emotional expressions as positive ones, perhaps due to an enhanced seeking of positive social cues. This study adds to the understanding of emotional processing in burnout and paves the way for more nuanced studies on the role of altered processing of threat signals in the development and/or persistence of burnout.

8.
Psychol Res ; 85(4): 1706-1712, 2021 Jun.
Artigo em Inglês | MEDLINE | ID: mdl-32266544

RESUMO

Trait inferences based solely on facial appearance affect many social decisions. Here we tested whether the effects of such inferences extend to the perception of physical sensations. In an actual clinical setting, we show that healthcare providers' facial appearance is a strong predictor of pain experienced by patients during a medical procedure. The effect was specific to familiarity: facial features of healthcare providers that convey feelings of familiarity were associated with a decrease in patients' perception of pain. In addition, caring appearance of the healthcare providers was significantly related to patients' satisfaction with the care they received. Besides indicating that rapid, unreflective trait inferences from facial appearance may affect important healthcare outcomes, these findings contribute to the understanding of the mechanisms underlying social modulation of pain perception.


Assuntos
Atitude do Pessoal de Saúde , Expressão Facial , Dor/psicologia , Relações Profissional-Paciente , Adulto , Emoções , Humanos , Masculino , Recursos Humanos em Hospital/psicologia
9.
Soc Sci Med ; 260: 113180, 2020 09.
Artigo em Inglês | MEDLINE | ID: mdl-32682206

RESUMO

RATIONALE: Extensive research has shown that implicit trait inferences from facial appearance can bias everyday life in a pervasive way, influencing our decisions in different social contexts such as mate choice, political vote and criminal sentence. In situations characterized by time pressure and scant information, decisions based on inferences from facial appearance may have particularly critical and serious consequences, such as in emergency healthcare. No studies today have investigated this aspect in an actual emergency. OBJECTIVE: The aim of the present study was to go beyond this gap and to determine whether implicit inferences from patients' facial appearance could be predictive of disparities in clinical evaluations and priority of treatment. METHODS: In total, 183 cases of patients were evaluated by independent judges at zero acquaintance on the basis of different implicit facial appearance-based inferences, including trustworthiness and distress. Color-based priority code (White, Green, or Yellow) attributed by the triage nurse at the end of the registration process were recorded. RESULTS: Our results showed that more trustworthy- and distressed- looking patients' faces have been associated with a higher priority code. CONCLUSIONS: The present study shows that specific facial appearance-based inferences influence the attribution of priority code in healthcare that require quick decisions based on scarce clinical information such as in emergency. These results suggest the importance to bring to the attention of the healthcare professionals' the possibility of being victims of implicit inferences, and prompt to design educational interventions capable to increase their awareness of this bias in clinical evaluation.


Assuntos
Emoções , Percepção Social , Viés , Pessoal de Saúde , Prioridades em Saúde , Humanos
10.
Adv Health Sci Educ Theory Pract ; 25(4): 799-808, 2020 10.
Artigo em Inglês | MEDLINE | ID: mdl-31960188

RESUMO

Medical students' motivations for choosing a medical career are likely based on and remain tethered to the affectively-laden caring component of doctor-patient interactions. However, this component is rarely presented in educational surgical videos. It is unknown whether affectively engaging students by including patient-related emotionally salient information potentiates or draws focus away from learning a surgical procedure and whether such information affects motivation and attitudes toward the video. Therefore, we investigate whether presenting a patient's emotional state before video surgery enhances or weakens the educational value of that video. In a within-subjects crossover design, second-year medical students (n = 130) viewed video clips of surgeries. These videos, from online medical education platforms, were preceded by the patient's information from the original video or by information about the patient's preoperative emotional preparation. After each video, participants completed a multiple-choice test about the video's content to measure learning, answered a question about their motivation to re-watch the video, and completed an attitude scale regarding the video. Incorporating patient's information into surgical videos significantly enhanced students' acquisition of the technical aspects of surgery procedures (p < 0.0001), motivation to re-watch the video (p < 0.001), and favorable attitudes toward the video (p = 0.02). These findings show that incorporating information about patients' emotional states may enhance students' positive attitudes and motivations toward educational videos and may improve their learning of surgical techniques. They also suggest that the role of this factor should be considered when developing guidelines for medical educational video release.


Assuntos
Educação Médica/métodos , Emoções , Pacientes/psicologia , Procedimentos Cirúrgicos Operatórios/educação , Gravação em Vídeo , Atitude do Pessoal de Saúde , Competência Clínica , Estudos Cross-Over , Feminino , Humanos , Aprendizagem , Masculino , Motivação , Adulto Jovem
11.
Patient Prefer Adherence ; 13: 1861-1865, 2019.
Artigo em Inglês | MEDLINE | ID: mdl-31802855

RESUMO

PURPOSE: Managing radiotherapy (RT)-induced pain is essential for reducing the likelihood of treatment interruption and improving the chance of tumor control. The current study aimed to examine the role of radiation therapist (RTTs) interaction and effective information communication in modulating patients' experiences of pain and discomfort during RT. METHODS: Participants were 91 cancer patients undergoing RT for the first time referred to the Radiotherapy Unit of Sant'Orsola-Malpighi Hospital in Bologna, Italy. Patient-reported outcome measures included patient satisfaction with the quality of the relationship and the information received by the RTTs, assessed by the Communication with RTTs - Shortened, scale, and pain and discomfort experienced during RT, assessed through two VAS scales. Attitudes toward RT were also assessed. All measures were collected as patients were approximately halfway through the overall RT duration (on average at the end of the 12th session). RESULTS: Patient satisfaction with RTT relationships and treatment-information communication was significantly related to RT-induced pain intensity and patient attitudes toward RT. The more satisfied patients were with RTT interactions and communication, the more positive their attitudes were toward RT and the lower the pain intensity experienced during treatment. CONCLUSION: Clinical implications can be drawn in terms of highlighting the need for RTTs to be mindful of their technical and supportive role in delivery of patient care and in structuring treatment information content in a way that contrasts potential nocebo effects related to patients' negative expectations about RT. The findings support the idea that RTTs may benefit from training interventions and structured education sessions with a focus on interpersonal skills and patient-centered communication.

12.
Conscious Cogn ; 75: 102810, 2019 10.
Artigo em Inglês | MEDLINE | ID: mdl-31479930

RESUMO

Several studies have highlighted the role of heart rate variability (HRV) in social engagement and social cognition. However, whether HRV is involved in the ability to remember faces associated with affectively salient behavioural information remains unexplored. The present study aims to close this gap by investigating long-term face-memory accuracy in individuals differing in resting vagally-mediated HRV. Individuals with high or low resting HRV viewed faces associated with episodic information differing in affective valence (positive, neutral, negative) or without any behavioural description. After one week, a face recognition test was administered. High HRV individuals were better at recognizing faces paired with positive and negative behavioural descriptions compared to neutral faces or faces without descriptions. Conversely, low HRV participants did not show any face memory advantage from personal information. The present results suggest that HRV may provide a novel biological marker of long-term face recognition.


Assuntos
Afeto/fisiologia , Sistema Nervoso Autônomo/fisiologia , Reconhecimento Facial/fisiologia , Frequência Cardíaca/fisiologia , Memória de Longo Prazo/fisiologia , Descanso/fisiologia , Percepção Social , Confiança , Adulto , Feminino , Humanos , Masculino , Nervo Vago/fisiologia , Adulto Jovem
13.
Front Psychol ; 10: 527, 2019.
Artigo em Inglês | MEDLINE | ID: mdl-30949088

RESUMO

Recognition of others' emotions is a key life ability that guides one's own choices and behavior, and it hinges on the recognition of others' facial cues. Independent studies indicate that facial appearance-based evaluations affect social behavior, but little is known about how facial appearance-based trustworthiness evaluations influence the recognition of specific emotions. We tested the hypothesis that first impressions based on facial appearance affect the recognition of basic emotions. A total of 150 participants completed a dynamic emotion recognition task. In a within-subjects design, the participants viewed videos of individuals with trustworthy-looking, neutral, or untrustworthy-looking faces gradually and continuously displaying basic emotions (happiness, anger, fear, and sadness). The participants' accuracy and speed in recognizing the emotions were measured. Untrustworthy-looking faces decreased participants' emotion recognition accuracy and speed, across emotion types. In addition, faces that elicited a positive inference of trustworthiness enhanced emotion recognition speed of fear and sadness, emotional expressions that signal another's distress and modulate prosocial behavior. These findings suggest that facial appearance-based inferences may interfere with the ability to accurately and rapidly recognize others' basic emotions.

14.
Updates Surg ; 71(2): 323-330, 2019 Jun.
Artigo em Inglês | MEDLINE | ID: mdl-30941702

RESUMO

Surgical training is considered to be very stressful among residents and medical students choose less often surgery for their career. Our aim was to assess the prevalence of burnout and psychological distress in residents attending surgical specialties (SS) compared to non-surgical specialties (NSS). Residents from the University of Bologna were asked to participate in an anonymous online survey. The residents completed a set of questions regarding their training schedule and three standardized questionnaires: (1) the Maslach Burnout Inventory, assessing the three dimensions of burnout: emotional exhaustion (EE), depersonalization (DP), and personal accomplishment (PA); (2) the Zung Self-Rating Depression Scale; (3) the Psychosomatic Problems Scale. One-hundred and ninety residents completed the survey. Overall, the prevalence of burnout was 73% in the SS group and 56.3% in the NSS group (P = 0.026). More specifically, SS reported higher levels of EE and DP compared to NSS. No significant differences between SS and NSS emerged for PA, depression, or somatic problems. The present findings indicate that burnout is more prevalent in surgical residents than in residents attending non-surgical specialties. ClinicalTrials.gov identifier: NCT03668080.


Assuntos
Esgotamento Psicológico/epidemiologia , Esgotamento Psicológico/psicologia , Educação de Pós-Graduação em Medicina , Cirurgia Geral/educação , Internato e Residência , Angústia Psicológica , Estudantes de Medicina/psicologia , Adulto , Feminino , Humanos , Masculino , Prevalência , Inquéritos e Questionários
15.
Neurol Sci ; 40(1): 75-80, 2019 Jan.
Artigo em Inglês | MEDLINE | ID: mdl-30255488

RESUMO

BACKGROUND AND OBJECTIVES: A few studies have found that low scores on self-rated health and quality of life measures are associated with following worsening disability in multiple sclerosis (MS). We wanted to estimate the association between self-rated quality of life scores among patients with clinically isolated syndrome (CIS) and the risk of subsequent conversion to definite MS. METHODS: One hundred sixty-two patients from the GERONIMUS cohort with a symptom or sign suggestive of MS and without a definite diagnosis of MS at the time of inclusion were asked to evaluate their health-related quality of life according to MSQoL-54 scale. They were clinically assessed and mood and depression scales were applied. The association between the scores of these scales and the risk of converting to definite MS during a 5-year follow-up was estimated using the Cox- proportional hazard regression model. RESULTS: Quality of life at examination was significantly lower compared to those of an age- and sex-adjusted general Italian population. During the follow-up, 116 patients (72%) converted to definite MS. No significant predictive effects were found for the summary scales of MSQol-54 or other scales. The estimates did not change after adjusting for age, sex, BMI, education, MRI findings, Expanded Disability Status Scale (EDSS) score, and treatment at time of examination. CONCLUSION: Persons with CIS in this cohort reported reduced self-rated quality of life compared to the general population, but variation in these scores was not associated with subsequent conversion from CIS to clinical definite MS.


Assuntos
Doenças Desmielinizantes/diagnóstico , Doenças Desmielinizantes/psicologia , Progressão da Doença , Esclerose Múltipla/diagnóstico , Esclerose Múltipla/psicologia , Qualidade de Vida/psicologia , Adulto , Estudos de Coortes , Feminino , Seguimentos , Humanos , Itália/epidemiologia , Masculino , Estudos Prospectivos , Fatores de Risco , Autoimagem
16.
Med Educ ; 53(2): 195-205, 2019 02.
Artigo em Inglês | MEDLINE | ID: mdl-30467891

RESUMO

CONTEXT: Identifying the factors that may interfere with or sharpen the ability to recognise emotions when observing patients is a critical goal in medical education. This study addressed these issues by investigating the effects of facial appearance bias on medical students' emotion recognition (Experiment 1) and whether such bias is modulated by the activation of relational caregiving schema (Experiment 2). METHODS: In Experiment 1, medical students were asked to recognise the emotions expressed by individuals differing in facial appearance (trustworthy, neutral and untrustworthy). In Experiment 2, they completed the same type of emotion recognition task after activating and anchoring themselves to the representation of the relational/human competences typical of a competent professional caregiver or after a control non-representation condition. RESULTS: In both experiments, emotion recognition was affected by facial appearance bias: medical students were less accurate and slower in their recognition of emotions displayed by untrustworthy-looking individuals than in their recognition of emotions exhibited by individuals evoking more positive inferences. In Experiment 2, the activation of care schema enhanced medical students' emotion recognition ability regardless of facial appearance-based inferences. CONCLUSIONS: Medical students' emotion recognition is affected by appearance-based bias, but such bias may be weakened by techniques that harness medical students' personal affective/relational and representational resources. Thus, the results provide a basis for designing curricula aimed at challenging implicit negative bias and promoting medical students' emotion recognition ability starting in the early stages of their education.


Assuntos
Emoções , Reconhecimento Facial , Relações Médico-Paciente , Estudantes de Medicina/psicologia , Adulto , Educação de Graduação em Medicina , Feminino , Humanos , Masculino , Gravação de Videoteipe
17.
Psychol Res ; 83(8): 1817-1824, 2019 Nov.
Artigo em Inglês | MEDLINE | ID: mdl-29948187

RESUMO

We tested whether episodic information about people facilitates memory for their faces (Experiment 1) and whether this effect is specific for face identity (Experiment 2). Participants were presented with faces paired with behavioral descriptions (positive, neutral, or negative) and faces displayed alone. In both experiments, participants were more likely to recognize faces paired with behavioral descriptions, and after 1-week delay, their memory was better for faces paired with descriptions of salient behavior (i.e., with positive and negative valence) than faces paired with neutral behaviors or faces presented without information. To examine whether these effects are about memory for face identity rather than face image memory, in Experiment 2, we presented different facial images (varying in facial angle) of the same people at the encoding and at the recognition test. Although this manipulation decreased the overall recognition, the findings of Experiment 1 were fully replicated. The findings suggest that minimal affective information is sufficient to facilitate memory for face identity.


Assuntos
Memória , Reconhecimento Visual de Modelos/fisiologia , Percepção Visual/fisiologia , Adulto , Feminino , Humanos , Masculino , Reconhecimento Psicológico/fisiologia , Percepção Social , Adulto Jovem
18.
Soc Sci Med ; 182: 68-72, 2017 06.
Artigo em Inglês | MEDLINE | ID: mdl-28419891

RESUMO

PURPOSE: Prior research has demonstrated that healthcare providers' implicit biases may contribute to healthcare disparities. Independent research in social psychology indicates that facial appearance-based evaluations affect social behavior in a variety of domains, influencing political, legal, and economic decisions. Whether and to what extent these evaluations influence approach behavior in healthcare contexts warrants research attention. Here we investigate the impact of facial appearance-based evaluations of trustworthiness on healthcare providers' caring inclination, and the moderating role of experience and information about the social identity of the faces. METHOD: Novice and expert nurses rated their inclination to provide care when viewing photos of trustworthy-, neutral-, and untrustworthy-looking faces. To explore whether information about the target of care influences caring inclination, some participants were told that they would view patients' faces while others received no information about the faces. RESULTS: Both novice and expert nurses had higher caring inclination scores for trustworthy-than for untrustworthy-looking faces; however, experts had higher scores than novices for untrustworthy-looking faces. Regardless of a face's trustworthiness level, experts had higher caring inclination scores for patients than for unidentified individuals, while novices showed no differences. CONCLUSIONS: Facial appearance-based inferences can bias caring inclination in healthcare contexts. However, expert healthcare providers are less biased by these inferences and more sensitive to information about the target of care. These findings highlight the importance of promoting novice healthcare professionals' awareness of first impression biases.


Assuntos
Viés , Expressão Facial , Enfermeiras e Enfermeiros/psicologia , Confiança/psicologia , Adulto , Análise de Variância , Feminino , Humanos , Itália , Masculino
19.
Int J Qual Health Care ; 29(1): 83-89, 2017 Feb 01.
Artigo em Inglês | MEDLINE | ID: mdl-27920247

RESUMO

OBJECTIVE: In order to identify which health care aspects play a role in patient satisfaction and quality of health care, the present study analyses a large number of instances of complaint and praise. DESIGN AND SETTING: One thousand two hundred and thirty-five instances of complaint and one thousand five hundred thirty-six of praise submitted from patients or other souces (i.e. a patient's family member or a legal representative) to a northern-Italian hospital were analysed. MAIN OUTCOME MEASURES: We adopted Reader and colleagues' (2014) patients' complaint taxonomy, in conjunction with a detailed content analysis of relationship and communication of information aspects. RESULTS: The most frequent causes of complaint concerned care system management (68.1%), particularly the time taken to access treatment, and relationship aspects (52.8%). The importance of relationship aspects was confirmed by the expression of gratitude through praise (89%). The most critical factor of the relationship domain was effective communication of information to the patient (39.3%). Frequently patients complained of: (i) having received information that was inconsistent with the truth, (ii) having had difficulty in obtaining information, and (iii) untimely communication of information. Clinical aspects did not seem to be the main factors that triggered a complaint (36,8%), and, when indicated, they were almost always associated with relationship issues. CONCLUSIONS: This study indicates that not only complaints, but also instances of praise, are a potentially important source of information regarding health care aspects that play a role in patient satisfaction and quality of care. Our findings underline the relevance of relationship aspects in determining patients' satisfaction with the care received. In particular, health practitioners should focus their attention on how information is understood, translated and applied by patients.


Assuntos
Satisfação do Paciente/estatística & dados numéricos , Relações Profissional-Paciente , Qualidade da Assistência à Saúde/estatística & dados numéricos , Centros Médicos Acadêmicos/organização & administração , Centros Médicos Acadêmicos/estatística & dados numéricos , Comunicação , Feminino , Humanos , Itália , Masculino , Segurança do Paciente/estatística & dados numéricos , Recursos Humanos em Hospital/estatística & dados numéricos , Pesquisa Qualitativa
20.
J Public Health Dent ; 76(3): 179-83, 2016 06.
Artigo em Inglês | MEDLINE | ID: mdl-26613212

RESUMO

OBJECTIVES: Dental anxiety could impede dental treatment in children. Evidence shows that parents' fear of dentists contributes to children's anxiety towards dentists. The aim of the present study was to determine whether and to what extent: a) parents' anxiety and depression personality traits, b) parent's dental fear, and c) child personality traits can predict children's dental anxiety in an Italian population. METHODS: One hundred and four children (5-14 years old) and one of their parents participated in the study. Well-known and validated questionnaires were administered to children (MCDASf, CFSS-DS, TAD) and parents (FDPQ, STAI Y1, Y2, and BDI-II). RESULT: Dental anxiety is significantly associated with the anxiety personality trait and depression of the child and with parental fear of dental pain. A hierarchical regression analysis showed that, regardless of age and gender, the best predictor of child dental anxiety is parent's fear of dental pain, rather than relatively stable temperaments of the child. CONCLUSIONS: In line with the literature concerning adults, these findings highlight the children dental anxiety as a complex phenomena consisting of different components, including the child's personality traits (anxiety trait and depression) and parents' dental fear. Clinical implications of this evidence are discussed.


Assuntos
Ansiedade ao Tratamento Odontológico/psicologia , Assistência Odontológica para Crianças , Dor/psicologia , Pais/psicologia , Personalidade , Adolescente , Criança , Pré-Escolar , Feminino , Humanos , Itália , Masculino
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