[Job satisfaction and its role in the evaluation of the quality of medical care]. / La satisfacción laboral y su papel en la evaluación de la calidad de la atención médica.

The Mexico City Health Services Department, introduced in 1991 a Quality Improvement Program aimed at producing a continuous improvement of health care delivery. A multidimensional study was carried out in order to evaluate the changes on quality assurance through work satisfaction. To this aim, the points of view of users, workers and the board of directors were taken into consideration. It was found that work satisfaction is related only with some aspects of performance at the workplace and mainly with the organizational environment. This study allowed us to compare different groups and work levels so as to determine intervention techniques related with their needs.