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AWWA Water Sci
; 112(8): 44-55, 2020 Aug 04.
Artigo
em Inglês
| MEDLINE
| ID: mdl-34322661
RESUMO
A literature review and interviews with utilities were conducted to understand the use of social media monitoring for the early detection of water quality problems. Utility case studies show that social media can be used for customer engagement, crisis communications, and monitoring and surveillance for water quality. Future opportunities include integrating social media with customer service and surveillance and response systems.
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