RESUMO
Technological developments are changing how users pay for goods and services. In the context of the COVID-19 (coronavirus disease 2019) pandemic, new payment systems have been established to reduce contact between buyer and seller. In addition to the pandemic, the future is payment processing is also uncertain due to the new EU security regulations of the Payment Services Directive (PSD2). Biometric payments one option that would guarantee the security of transactions and reduce the risk of contagion. This research analyses the intention to recommend the use of the mobile phone as a tool for collecting payments in a shop using iris reading as a biometric measure of the buyer. The moderating effect of the fear of contagion in the proposed relationships was also analysed. An online survey was carried out, which yielded a sample of 368 respondents. The results indicate that the main antecedents of intention to use, which precedes intention to recommend, are perceived trust, habit, personal innovativeness and comfort of use. Additionally, the moderating effect of COVID-19 was checked among users with a higher perception of risk. The results obtained have interesting implications for purchase management among manufacturers and retailers.
RESUMO
BACKGROUND: Municipal solid waste treatment plants are industrial facilities with important occupational health and safety issues. Hence, a risk assessment system would be very useful to help workers to cope successfully with complexity when they are under pressure situations, such as loss of control or failures of the system safety. In recent years, Resilience Engineering has come up as a new proactive approach to improve and keep safety the complex systems. To evaluate Resilience Engineering the methods at our disposal are mostly qualitative, which are complex and difficult to compare due to their external validity. OBJECTIVE: The present research proposes a method for the quantitative assessment of Resilience Engineering in the municipal solid waste treatment sector. METHODS: The study was carried out as part of an EU SAFERA project in two European cities. The data were obtained from a survey of a sample of 328 workers of treatment plants. RESULTS: The results indicated that priority must be given to improving top-level commitment, culture, preparedness and learning culture, while awareness and opacity emerges as positive results. Significant differences can be seen in the Resilience Engineering evaluation for different posts. CONCLUSION: These findings allow practitioners and management with a view to implementing appropriate corrective measures to achieve high Resilience Engineering in the plant.
