Diverse types of expertise in facial recognition.

Facial recognition errors can jeopardize national security, criminal justice, public safety and civil rights. Here, we compare the most accurate humans and facial recognition technology in a detailed lab-based evaluation and international proficiency test for forensic scientists involving 27 forensic departments from 14 countries. We find striking cognitive and perceptual diversity between naturally skilled super-recognizers, trained forensic examiners and deep neural networks, despite them achieving equivalent accuracy. Clear differences emerged in super-recognizers' and forensic examiners' perceptual processing, errors, and response patterns: super-recognizers were fast, biased to respond 'same person' and misidentified people with extreme confidence, whereas forensic examiners were slow, unbiased and strategically avoided misidentification errors. Further, these human experts and deep neural networks disagreed on the similarity of faces, pointing to differences in their representations of faces. Our findings therefore reveal multiple types of facial recognition expertise, with each type lending itself to particular facial recognition roles in operational settings. Finally, we show that harnessing the diversity between individual experts provides a robust method of maximizing facial recognition accuracy. This can be achieved either via collaboration between experts in forensic laboratories, or most promisingly, by statistical fusion of match scores provided by different types of expert.

An international survey of applied face-matching training courses.

Face matching decisions in applied settings are typically carried out by trained face-matching professionals, known as facial reviewers and facial examiners. Recent research has demonstrated that short professional face-matching training courses are limited in improving face-matching accuracy, however, despite the existence of high-level training guidelines produced by the practitioner community the content, duration and delivery of training for facial reviewers and facial examiners are not widely understood in the academic research community. The current study aimed to address this gap in the scientific literature to better understand how different agencies train facial reviewers and facial examiners, using results collected from an international survey. The survey included questions on the duration, delivery and content of an agencies face-matching training. 24 face-matching agencies from five continents took part in the survey. A quantitative analysis of the survey results revealed that at the group level facial examiners received longer durations of training, covering more topics than reviewers and more frequently included one-to-one mentoring. However, the survey revealed large differences in the duration, delivery methods and content of training by individual agencies at both the facial review and facial examiner level and low inclusion of evidence-based training practices. These results should help researchers to better understand the diversity in training practices and durations of training between different agencies and may help explain the individual differences observed in the performance of face matching professionals in the literature.

Correction: Understanding and supporting law enforcement professionals working with distressing material: Findings from a qualitative study.

[This corrects the article DOI: 10.1371/journal.pone.0242808.].

Understanding and supporting law enforcement professionals working with distressing material: Findings from a qualitative study.

This study aimed to extend previous research on the experiences and factors that impact law enforcement personnel when working with distressing materials such as child sexual abuse content. A sample of 22 law enforcement personnel working within one law enforcement organisation in England, United Kingdom participated in anonymous semi-structured interviews. Results were explored thematically and organised in the following headings: "Responses to the material", "Impact of working with distressing evidence", "Personal coping strategies" and "Risks and mitigating factors". Law enforcement professionals experienced heightened affective responses to personally relevant material, depictions of violence, victims' displays of emotions, norm violations and to various mediums. These responses dampened over time due to desensitisation. The stress experienced from exposure to the material sometimes led to psychological symptoms associated with Secondary Traumatic Stress. Job satisfaction, self-care activities, the coping strategies used when viewing evidence, detachment from work outside working hours, social support and reducing exposure to the material were found to mediate law enforcement professionals' resilience. Exposure to distressing material and the risks associated with this exposure were also influenced by specific organisational procedures implemented as a function of the funding available and workload. Recommendations for individual and organisational practices to foster resilience emerged from this research. These recommendations are relevant to all organisations where employees are required to view distressing content.

A task- and role-based perspective on super-recognizers: Commentary on 'Super-recognizers: From the lab to the world and back again'.

This article provides a commentary on recent work by Ramon et al. (2019, British Journal of Psychology) on super-recognizers. The commentary advocates a task- and role-based approach to SR research and greater collaboration between researchers and the applied community.

Do professional facial image comparison training courses work?

Facial image comparison practitioners compare images of unfamiliar faces and decide whether or not they show the same person. Given the importance of these decisions for national security and criminal investigations, practitioners attend training courses to improve their face identification ability. However, these courses have not been empirically validated so it is unknown if they improve accuracy. Here, we review the content of eleven professional training courses offered to staff at national security, police, intelligence, passport issuance, immigration and border control agencies around the world. All reviewed courses include basic training in facial anatomy and prescribe facial feature (or 'morphological') comparison. Next, we evaluate the effectiveness of four representative courses by comparing face identification accuracy before and after training in novices (n = 152) and practitioners (n = 236). We find very strong evidence that short (1-hour and half-day) professional training courses do not improve identification accuracy, despite 93% of trainees believing their performance had improved. We find some evidence of improvement in a 3-day training course designed to introduce trainees to the unique feature-by-feature comparison strategy used by facial examiners in forensic settings. However, observed improvements are small, inconsistent across tests, and training did not produce the qualitative changes associated with examiners' expertise. Future research should test the benefits of longer examination-focussed training courses and incorporate longitudinal approaches to track improvements caused by mentoring and deliberate practice. In the absence of evidence that training is effective, we advise agencies to explore alternative evidence-based strategies for improving the accuracy of face identification decisions.

Investigation into the use of photoanthropometry in facial image comparison.

Photoanthropometry is a metric based facial image comparison technique. Measurements of the face are taken from an image using predetermined facial landmarks. Measurements are then converted to proportionality indices (PIs) and compared to PIs from another facial image. Photoanthropometry has been presented as a facial image comparison technique in UK courts for over 15 years. It is generally accepted that extrinsic factors (e.g. orientation of the head, camera angle and distance from the camera) can cause discrepancies in anthropometric measurements of the face from photographs. However there has been limited empirical research into quantifying the influence of such variables. The aim of this study was to determine the reliability of photoanthropometric measurements between different images of the same individual taken with different angulations of the camera. The study examined the facial measurements of 25 individuals from high resolution photographs, taken at different horizontal and vertical camera angles in a controlled environment. Results show that the degree of variability in facial measurements of the same individual due to variations in camera angle can be as great as the variability of facial measurements between different individuals. Results suggest that photoanthropometric facial comparison, as it is currently practiced, is unsuitable for elimination purposes. Preliminary investigations into the effects of distance from camera and image resolution in poor quality images suggest that such images are not an accurate representation of an individuals face, however further work is required.