Telemedicine perceptions and experiences of socially vulnerable households during the early stages of the COVID-19 pandemic: a qualitative study.

BACKGROUND: Early in the COVID-19 pandemic, efforts to decrease risk of viral transmission triggered an abrupt shift from ambulatory health care delivery toward telemedicine. In this study, we explore the perceptions and experiences of telemedicine among socially vulnerable households and suggest strategies to increase equity in telemedicine access. METHODS: Conducted between August 2020 and February 2021, this exploratory qualitative study involved in-depth interviews with members of socially vulnerable households needing health care. Participants were recruited from a food bank and primary care practice in Montréal. Digitally recorded telephone interviews focused on experiences and perceptions related to telemedicine access and use. In our thematic analysis, we employed the framework method to facilitate comparison, and the identification of patterns and themes. RESULTS: Twenty-nine participants were interviewed, 48% of whom presented as women. Almost all sought health care in the early stages of the pandemic, 69% of which was received via telemedicine. Four themes emerged from the analysis: delays in seeking health care owing to competing priorities and perceptions that COVID-19-related health care took precedence; challenges with appointment booking and logistics given complex online systems, administrative inefficiencies, long wait times and missed calls; issues around quality and continuity of care; and conditional acceptance of telemedicine for certain health problems, and in exceptional circumstances. INTERPRETATION: Early in the pandemic, participants report telemedicine delivery did not accommodate the diverse needs and capacities of socially vulnerable populations. Patient education, logistical support and care delivery by a trusted provider are suggested solutions, in addition to policies supporting digital equity and quality standards to promote telemedicine access and appropriate use.

Perspectives of family physicians on the care of uninsured pregnant women.

OBJECTIVE: No official provisions are made for the medically uninsured under provincial public health programs in Canada. Studies have shown that uninsured pregnant women have inadequate access to prenatal and obstetrical services that favour healthy maternal and child outcomes. This qualitative study aimed to explore the perspectives of family physicians who provided care to uninsured pregnant women. METHODS: Eight family physicians affiliated with two Montreal-based primary-care clinics and one tertiary care hospital between 2004 and 2007 were interviewed using a semi-structured interview guide. Data were assessed using thematic analysis. RESULTS: Uninsured pregnant patients were characterized by physicians as socially vulnerable, with precarious immigration status that limited their access to health services. Uninsured patients were thought not to benefit from the same standard of perinatal care as their insured counterparts. Care of uninsured women was generally thought to be a professional obligation, regardless of the woman's ability to pay. Caring for this population was considered by family physicians to be challenging, engendering psychological stress, increased workload, and occasional tensions with other health care providers. CONCLUSION: In the present context, family physicians are left to negotiate the health care system in an attempt to provide adequate perinatal care for uninsured pregnant patients. This situation has repercussions for physicians, for patients and, ultimately, for infants. Leadership is required to ensure that all pregnant women in Canada have access to appropriate health care during the perinatal period.

Objectif : Il n'existe aucune disposition officielle en ce qui concerne les personnes qui ne sont pas couvertes par les régimes publics d'assurance-maladie provinciaux au Canada. Des études ont démontré que les femmes enceintes non assurées ne disposent pas d'un accès adéquat aux services prénataux et obstétricaux qui favorisent l'obtention de résultats maternels et infantiles sains. Cette étude qualitative avait pour but d'explorer les points de vue de médecins de famille ayant offert des soins à des femmes enceintes non assurées. Méthodes : Des entrevues semi-structurées ont été menées auprès de huit médecins de famille affiliés à deux cliniques montréalaises de soins primaires et à un hôpital de soins tertiaires de la même région entre 2004 et 2007. Les données ont été évaluées au moyen d'une analyse thématique. Résultats : Les patientes enceintes non assurées ont été caractérisées, par ces médecins, comme étant des personnes vulnérables sur le plan social dont le statut précaire en matière d'immigration limitait leur accès aux services de santé. Ces médecins estimaient que les patientes non assurées ne bénéficiaient pas du même standard de soins périnataux que leurs homologues assurées. D'ordre général, ils estimaient que l'offre de soins aux femmes non assurées constituait une obligation professionnelle, sans égard à la capacité de payer. Les médecins de famille considéraient que l'offre de soins à cette population était une activité complexe, qu'elle engendrait du stress psychologique, qu'elle entraînait une augmentation de la charge de travail et qu'elle donnait occasionnellement lieu à des tensions dans leurs relations avec d'autres fournisseurs de soins de santé. Conclusion : Dans le contexte actuel, les médecins de famille sont laissés à eux-mêmes dans leurs efforts visant à utiliser le système de santé pour tenter d'offrir des soins prénataux adéquats aux patientes enceintes non assurées. Cette situation a des répercussions pour les médecins, les patientes et, en bout de ligne, les enfants. Les décideurs doivent faire preuve de leadership pour s'assurer que, au Canada, toutes les femmes enceintes obtiennent accès à des soins de santé appropriés au cours de la période périnatale.

Undocumented pregnant women: what does the literature tell us?

The present literature review was conducted to determine what information has been published on the topic of undocumented pregnant migrants. Scientific databases and gray literature sources were searched for articles published between January 1967 and September 2010. Eighty-seven articles met the inclusion criteria and were reviewed. A final sample of 23 articles was included in the review. Existing evidence suggests that pregnant undocumented migrants living in Western societies tend to be younger, unmarried, and more likely to be employed in the domestic sector than documented migrants and permanent residents. They have less access to prenatal care and consult later in pregnancy than controls. Findings concerning delivery and birth outcomes are conflicting and subject to several biases. Little has been published on programs to address the needs of undocumented pregnant women living in Western countries. More research on the particular health and social issues faced by these women is needed.