RESUMO
Third in a series of articles on the Clinical Laboratory of the Future, this paper explores the trends affecting the human dimension of laboratory services. The role of the medical laboratory technologist will change along a number of predictable trends over the next five years. Each of these trends is discussed in light of the adjustments to be made over the next five years.
Assuntos
Laboratórios Hospitalares/tendências , Ciência de Laboratório Médico/tendências , Canadá , Sistemas de Informação em Laboratório Clínico , Técnicas de Laboratório Clínico/tendências , Previsões , Pessoal de Laboratório Médico/tendências , Assistência Centrada no Paciente , Encaminhamento e Consulta/tendênciasRESUMO
The first article in this series focussed on the laboratory process as a complete entity. Reengineering this process results in a totally new way of delivering value to the user of the laboratory services. Current thinking and assumptions about an organization, roles, procedures and skills are set aside and a new framework developed. The people are a key component in any change process and their involvement is essential for the project to succeed. Communication, understanding, participation, skill development and ultimately new roles are all part of an exciting personal development opportunity.
Assuntos
Tomada de Decisões Gerenciais , Laboratórios Hospitalares/organização & administração , Inovação Organizacional , Gestão de Recursos Humanos/tendências , Canadá , Laboratórios Hospitalares/normas , Laboratórios Hospitalares/tendências , Pessoal de Laboratório Médico/tendências , Gestão de Recursos Humanos/métodos , Gestão da Qualidade TotalRESUMO
Re-engineering of the process to deliver laboratory services to patients is essential to meet the pressures for patient-focussed care and cost control. Re-engineering requires that laboratory staff abandon their current thinking and assumptions about organization, roles, procedures, skills and tools to focus on a totally new way of delivering value to the patient. The rewards are high for the organization. The risks must be managed by following a proven approach. The opportunities for personal development are exciting.
