RESUMO
The car manufacturers continue their offer of mobility services around a customer who is no longer only owner of a vehicle but also simple temporary user. To improve the customer experience, we need to identify the real driver by using decentralized identity on the blockchain, coupled with a biometric system.In this article, based on the experience of a concrete project, we have evaluated the several biometrical methods for capturing information and their reliability in the automotive industry. We will share the lesson learned and the remaining tasks. This elegant means of identifying and exchanging data across customer journeys will open new opportunities between stakeholders. This collaborative co-creation will constitute a digital transformation in the interactions within an ecosystem.
