RESUMO
Most home health agencies that adopt home telehealth tend to be located in urban or metropolitan areas. This paper discusses a 3-year pilot of home telehealth in four rural areas. Several challenges related to the rural nature of the home health agencies were recognized. These challenges are discussed with recommendations for assessing rural home health agencies for home telehealth. Our findings suggest ways to improve the implementation of home telehealth for rural home health agencies. In addition to the challenges, successes were realized as well. Approximately 145 travel hours and 7500 miles of nurse travel were avoided through the use of home telehealth during the program. Patient examples show improvements in their medical conditions, which the nursing staff thought would not have been accomplished without the more frequent monitoring that home telehealth allowed the agencies to provide.
Assuntos
Serviços de Assistência Domiciliar , Hospitais Rurais , Serviços de Saúde Rural , Telemedicina , California , Eficiência Organizacional , Humanos , Projetos PilotoRESUMO
Successful implementation of home telehealth programs require unique skills and personality traits of professionals driving the program. Understanding these traits and skills, and how they predict performance will help staff recognize superior applicants when recruiting individuals for such positions. An extensive literature review ties research published on human factors, what they are, the role they play in performance, and how this may translate into a successful telehealth program. We compared case examples of some successful home telehealth programs. Furthermore, a summary of problems approached and resolved by the home telehealth professionals illustrated decision making and action steps taken that correlated to research published on human factors. Further research is needed to validate the tools used by other fields of study to select and identify successful individuals.
