RESUMO
Online consultation services have the potential to reduce the workload of healthcare staff, provide timely care to patients, and improve doctor-patient relationships. The COVID-19 pandemic has accelerated the development of these services and platforms, but it remains to be seen whether the general public will continue to use them after the pandemic is under control. This research proposes a framework to examine the factors contributing to UK adults' continued usage of online healthcare consultation services after COVID-19 restrictions have been lifted. A total of 430 new users completed surveys, and the results indicate that expectation confirmation, system quality, and information quality can positively impact users' self-efficacy toward using online consultation services. This, in turn, can influence their continued usage behavior. Furthermore, the results suggest that participants' perception of health risks can moderate the relationship between self-efficacy and continued usage behavior. The strategic implications of these findings are discussed.
RESUMO
When traveling for tourism purposes during the COVID-19 pandemic, some consumers might want to stay at green hotels because of these products' images and practices. At the same time, these green establishments also need consumer support to remain in business once the virus is under control. This study explores green hotels' challenges and opportunities by examining the factors that contribute to consumers' green hotel stay purchase behavior during the COVID-19 pandemic. A total of 429 participants completed questionnaires, and the answers revealed that consumers' perceived health risks and green hotels' perceived persuasiveness can affect their emotional ambivalence that, in turn, can affect their green purchase behavior of hotel stays. Furthermore, the relationship between emotional ambivalence and purchase behavior can be moderated by consumers' green consumption values. The findings of this research contribute to the tourism literature and green product consumption research. In addition, implications for green hotel practitioners are discussed.
RESUMO
The purpose of this research is to examine how consumers' attachment to luxury restaurants and their emotional ambivalence contribute to their reservation session abandonment during the coronavirus disease 2019 (COVID-19) pandemic. In addition, the moderating effect of luxury consumption goals (e.g., self-presentation motives, status consumption, and need for uniqueness) is examined. A total of 408 participants completed questionnaires, and the results reveal that luxury restaurant attachment significantly influences consumers' emotional ambivalence, which in turn causes them to not complete their reservation sessions. Furthermore, the moderating effects of status consumption and need for uniqueness are supported.
