GISSA intelligent chatbot experience - How effective was the interaction between pregnant women and a chatbot during the COVID-19 pandemic?

The COVID-19 increased the importance of patient's continuous assessment of health outcomes. In 2021 WHO proposed some Digital Health guidelines arguing that health systems should consider the use of emergent technologies in health care services. This health environment is providing intelligent systems to guide patients in self-care. One example of that is the chatbot which is, a conversational agent that have been assuming an important role in how to improve health knowledge, reducing the incidence of diseases and avoiding new ones. Pregnant women are a profile where the self-care referred before is a critical issue. Prenatal services reveal to be an important part of the care process where most complications for that women happen. This article aims to comprehend how pregnant women interact with a conversational agent and how relevant this Digital Health tool is for primary health care services. The study presents the process and results of a systematic literature review about the user experience with of a chatbot in pregnant women self-care context; a summary of GISSA intelligent chatbot development including the use of technologies such as DialogFlow; and the process and results of GISSA usability evaluation in research field. Results show that a small amount of articles was gathered and the chatbot as a tool is a relevant opportunity for primary care health services in Brasil.

Systematic mapping of digital health apps - A methodological proposal based on the World Health Organization classification of interventions.

Coronavirus disease 2019 was identified as a pandemic and Brazil is one of the major epicentres. One of the Brazilian states affected is Ceará, where this research group works. This group was challenged by a Hospital stakeholder to develop a communication channel with the health professionals and the coronavirus disease 2019 patient's family. This article presents a part of this whole project. The main methodological approach was the user-centred design based on user experience elements. Benchmarking was applied to understand the state-of-art of Brazilian apps that were related to coronavirus disease 2019. The research process was based on a systematic approach that was carried out by a multidisciplinary team that worked through four work cycles (identification, classification, screening, analysis). This work was based on two main points: (a) World Health Organization digital health guidelines, specifically digital health interventions (b) System Usability Scale. As a result, apps features were gathered according to the digital health interventions and their experiences were analysed on System Usability Scale. This work has provided an overview of apps that were available and how they support the coronavirus disease 2019 context. Another valuable contribution is the understanding of how the industry was satisfying the user's needs. These two results can provide a holistic view for future product development that can be used in different contexts of health issues. One of the highlighted conclusions was that digital health interventions should be adapted to the local context because these World Health Organization guidelines were open. Moreover, the System Usability Scale is an effective method to compare different digital health solutions.

Development of an mHealth Platform for Adolescent Obesity Prevention: User-Centered Design Approach.

Obesity is a chronic condition that influences the quality of life of patients and families while increasing the economic burden for the world population. Multidisciplinary prevention programs are crucial to address it, allowing an early introduction of healthy behaviors into daily habits. Mobile health interventions provide adequate support for these programs, especially considering the gamification techniques used to promote users' engagement. TeenPower is a multidisciplinary mHealth intervention program conducted in Portugal during 2018 to empower adolescents, promoting healthy behaviors while preventing obesity. An agile software development process was applied to the development of the digital platform that holds a web-based application and a mobile application. We also propose a model for future developments based on the user-centered design approach adopted for this development and the assessment conducted in each phase. The user-centered design approach model proposed has three distinct phases: (1) design study; (2) pre-production usability tests; and (3) post-production data. Phase 1 allowed us to obtain the high-fidelity version of the graphical user interfaces (n = 5). Phase 2 showed a task completion success rate of 100% (n = 5). Phase 3 was derived from statistical analysis of the usage of the platform by real end users (n = 90). We achieved an average retention rate of 35% (31 out of 90 participants). Each technique has provided input for the continuous design and improvement of the platform. This allowed the creation of a tailored platform that could meet users' expectations. Nevertheless, the retention rate decreased significantly over a short period of time, revealing the need for further work in the improvement of the gamification experience.

How Far Can Conversational Agents Contribute to IBD Patient Health Care-A Review of the Literature.

Modern societies are facing health and healthcare challenges as never seen before. The digital world in which we are living today considers digital health interventions such as "internet-delivered" therapy (e-Therapy) or mobile apps as an integrated part of healthcare systems. Digital transformation in health care requires the active involvement of patients as the central part of healthcare interventions. In the case of chronic health conditions, such as inflammatory bowel disease (IBD), it is believed that the adoption of new digital tools helps to maintain and extend the health and care of patients, optimizing the course of the treatment of the disease. The study goal was to undertake a literature review associating the use of chatbot technology with IBD patients' health care. This study intends to support digital product developments, mainly chatbot for IBD or other chronic diseases. The work was carried out through two literature review phases. The first one was based on a systematic approach and the second was a scoping review focused only on Frontiers Journals. This review followed a planned protocol for search and selection strategy that was created by a research team discussion. Chatbot technology for chronic disease self-management can have high acceptance and usability levels. The more interaction with a chatbot, the more patients are able to increase their self-care practice, but there is a challenge. The chatbot ontology to personalize the communication still needed to have strong guidelines helping other researchers to define which Electronic Medical Records (EMRs) should be used in the chatbots to improve the user satisfaction, engagement, and dialog quality. The literature review showed us both evidence and success of these tools in other health disorders. Some of them revealed a huge potential for conversational agents as a part of digital health interventions.

Are you ready for the challenge? Social Media Health Challenges for Behaviour Change.

Challenges are one of the most common strategies used by Opinion Leaders on Social Media to engage users. They are often found in different areas; in the Health field, the use of challenges is growing, namely through initiatives aiming at eating behaviour change. Instagram is considered to be one of the most used Social Media applications to develop these initiatives, allowing Opinion Leaders to communicate and engage with their online followers. Despite this scenario, little is known regarding how Health Challenges are being used and what is their impact on behaviour change. Previous research has already shown how Opinion Leaders use Instagram to promote eating behaviour change. The purpose of this paper is to conceptualize, describe and discuss Social Media Health Challenges, aiming to analyse Instagram challenges on healthy eating. The study was organized in two phases: the first one is a literature review based on Prisma method that supported the conceptualisation of Social Media Challenges and the design for the second phase where Social Media Health Challenges of Opinion Leaders, such as Nutritionists, Health Lifestylers and Patient Opinion Leaders (POLS) were analysed. Results showed that most of the challenges are promoted by Patient Opinion Leaders and Health Lifestylers. Followers adhere to Social Media Health Challenges related to weight loss, engaging with Opinion Leaders. The psychological-cognitive components (such as habits, motivation, and self-control) were found in the analysed challenges, and Instagram is one of the used tools to promote these Initiatives. These results point to new paths regarding future research on other behaviour change online initiatives.