[Chronic patient activation and their relationship with health professionals in Andalusia]. / La activación de pacientes crónicos y su relación con el personal sanitario en Andalucía.

BACKGROUND: To evaluate the (inter)relation between chronic patient activation and its relationship with health professionals in Andalusia. METHODS: Descriptive and quantitative study involving 258 chronic patients from the School of Patients, contacted by email. One hundred and forty-two answered the Patient Activation Measurement (PAM) and the chronic patient's experience (IEXPAC) questionnaires. Statistical analyses included correlation study and comparison of means. RESULTS: The mean of Patient Activation Measurement was 87 points (scale from 0 to 100) and IEXPAC scale was 5.3 (scale from 0 to 10), with a directly proportional relation between variables. Males and participants belonging to patients' associations had higher levels of activation. The relationship with health professionals was better among patients with primary education and with <10 years of chronic disease. In general, medical staff received better evaluation, yet nurses were considered more prone to encouraging relationships among patients. The dimensions with higher impact on patient activation were inter-professional coordination and the attention paid to treatment and medication. Feeling confident to communicate one's concerns had more impact on IEXPAC scale. CONCLUSIONS: The correlation observed between patient activation and its relationship with health professionals leads to the need to improve the involvement and self-management of chronic patients, as well as to strengthen improved professional coordination and patient-staff communication.

[Elaboration and validation of an informative document on adenoamigdalectomy for patients]. / Elaboración y validación de un documento informativo sobre adeno-amigdalectomía para pacientes.

BACKGROUND: Access to up-to-date and understandable health information is a growing citizen demand, as well as an ethical duty and a legal regulation. Written information reinforces information transmitted orally during the consultation and improves recall capacity. Adenoamigdalectomy is an intervention that affects a high number of patients, the majority from the child population that has a high emotional sensitivity, and it is experienced by parents with considerable anxiety. An informative guide on adenoamigdalectomy was elaborated and validated. The aim of this article is to describe the process of elaborating the document, emphasizing its validation and results. MATERIAL AND METHODS: The document was validated in three phases: A) Clinical content validated by professionals with a checklist and a consensus meeting; B) Analysis of grammatical legibility according to the Flesch index; C) Validation of lexical legibility with citizens by means of a validation guide and interviews. RESULTS: The validation by professionals and citizens was highly positive. The professionals stressed the accuracy of the content and corrected some imprecisions. They made suggestions concerning format, writing style and length. The citizens stressed understandable language, resolution of doubts, respectful tone and their satisfaction with the initiative. They also differed on aspects such as their opinion of the document's length. CONCLUSIONS: The validation of informative documents by both professionals and patients is a process of great interest. Lack of agreement in their analyses makes it clear why it is important to include both sectors. The document was improved by their contributions.

[Evaluation of a child health prevention and promotion telephone service before its introduction]. / Evaluación de un servicio telefónico de prevención y promoción de salud infantil antes de su puesta en funcionamiento.

OBJECTIVES: To evaluate a telephone-information service on health issues for children before its implementation. To determine the overall assessment of the service and quality of the information available from the perspective of a potential user population. DESIGN: Simulation of a telephone call to the telephone service and further evaluation using qualitative techniques. SETTING: Primary and special care in the city of Granada. PARTICIPANTS: Parents, who were not health professionals, of children between 0 and 14 years old, resident in Andalusia and recruited from both primary care and hospitals throughout the city of Granada. A comprehensive assessment of service and quality of information offered through interviews and focus groups. The number of participants was established on two criteria: evaluation of the whole range of information provided by the telephone service; response saturation. RESULTS: The overall service assessment was positive, emphasising the quick and easy access to information, time saving and confidence building. The information received was described as clear, easily understood and expressed in a respectful tone. To improve the service it has been suggested that the calls be free and that the range of information topics available should be extended. CONCLUSIONS: The methodology used is novel, as most telephone services are evaluated after they have been put in place and without the participation of the future users.

[Emotional climate in health professional teams in Andalusia]. / Clima emocional en equipos de profesionales sanitarios de Andalucía.

OBJECTIVE: The emotional climate in the health care environment is one of the main factors that affect professional duties and quality of care. The aim of this research is to analyse the emotional climate in health work teams, relating it with the number of members in each group. METHOD: A cross-sectional, descriptive, and observational study with 212 professionals from 17 health centres. They were given a Likert scale questionnaire and the results were analysed using SPSS program, comparing the mean, standard deviation and Anova test. RESULTS: There was no linear relationship between group size and emotional climate. Using "group size" as a qualitative variable, significant results appear: Small groups (<8 persons) scored 18.3 points on the Emotional Climate Scale (-50,+50 scale). Personal recognition received 5.3 points (-15,+15 scale), interpersonal relationships 6.0 points (-15,+15 scale) and shared projects 6.9 points (-15,+15 scale). Medium groups (8-12 persons) had a better evaluation (23.7 points for the general scale and 7.9, 6.4 and 9.3 for the scale dimensions). Large groups (>12 persons) registered the best results (26.4 points for the general scale and 9.0, 9.2 and 11.5 points for the scale dimensions). CONCLUSIONS: Team size directly influences emotional climate: larger groups lead to better emotional climate.

[Patient perceptions on healthcare safety]. / Percepción de los pacientes sobre la seguridad de la asistencia sanitaria.

BACKGROUND AND OBJECTIVE: Patient Safety is an issue of growing interest in healthcare politics and specialized bibliography, but there are limited studies that include the perspective of the public on healthcare safety. MATERIAL AND METHOD: Qualitative research performed in 4 Spanish Autonomous Regions, using focus groups and semi-structured interviews with patients and representatives of associations. Discourse analysis and result triangulation. RESULTS: For the patients interviewed, the concept of safety is not limited to absence of error, but includes aspects such as confidence, communication, information and participation. In the process of resolving of adverse events, an apologetic attitude by the professionals is considered a key element. Existing interventions such as protocols and notification systems are positively valued, at same time pointing out difficulties in the implementation process. As regards information, the patients demand that the professional is trained in communication skills. More participation in their own healthcare process and clinical management is considered appropriate, at same time, it was stated that few members of the public have the opportunity to participate in current safety policies. CONCLUSIONS: Regarding healthcare safety, patients and key agents indicate the importance of moving from a blame culture to a confidence culture.

[Nursing practice in home care: social-demographic profile and professional practice]. / La práctica enfermera en atención domiciliaria: perfil sociodemográfico y práctica profesional.

OBJECTIVES: To characterise the Andalusian nurses providing home care (HC), to describe the activities developed, to define the components of nursing practice and to identify differences between the care of terminal cancer, of AIDS patients, of elderly people with dementia and of patients who had undergone more serious out-patient surgery. DESIGN: Cross-sectional descriptive study using a postal questionnaire. SETTING: Primary care centres in Andalusia. PARTICIPANTS: 348 PC nurses working in home care. Multi-stage sampling, proportional by provinces. MAIN MEASUREMENTS: Social-demographic and work characteristics, nursing activity in the home, type and frequency of activities performed in the care of each kind of patient and use of protocols. RESULTS: 61.14% reply rate. 65.5% were women, with mean age of 39.7 and averaging 10 years of PC experience. Mean number of patients attended was 10.5 per week, and mean time was 20.7 minutes. 90.1% had attended cancer patients, 16.7% AIDS patients, 83.3% elderly people with dementia, and 87.2% patients discharged early. In all cases the most commonly developed item was the technical one, followed by preventive/health promotion and psycho-social. Except in the case of evaluation of physiological needs, in all the other activities the frequency of the item was in function of the pathology of the patient (P<.05). Nursing practice in the home of terminal cancer patients and of elderly people with dementia only differs in the handling of emotional problems in both patient and carer, and in the preventive item (P<.05). 60% of the sample said they used no protocol in home care. CONCLUSIONS: The most common activities in care of home care patients are giving treatment, dressings, bandages, and monitoring of the vital constants, followed by assessment of physiological needs. Nursing practice does not seem to be fully conditioned by the pathology, but rather in function of groups of patients with similar needs and problems. Most Andalusian home-care nurses use no protocol in caring for these four classes of patient.

[Unnecessary attendance at a hospital emergency service and linked factors]. / Inadecuación de las visitas a un servicio de urgencias hospitalario y factores asociados.

OBJECTIVES: To adapt to our environment a protocol that assesses the adequacy of attendance at a hospital emergency service (HES), in order to calculate the frequency of unnecessary attendance and to analyse possible linked factors. DESIGN AND SETTING: Qualitative study using retrospective cross-sectional analysis of 269 records of patients attended at a third-level HES in Granada. METHODS: A heterogeneous group of experts (4 HES doctors and 4 PC doctors) agreed a scale for identifying unnecessary attendance at HES, which was then applied to a randomised sample of records of patients seen in the preceding year. An analysis was made of the proportion of unnecessary attendance and various associated factors: demographic variables, accessibility and variables involving the reason for consultation. The statistical techniques used were: confidence intervals to calculate percentage of unnecessary attendance, kappa index for agreement among observers on using the scale, and multiple logistic regression to analyse the association between unnecessary attendance and the factors studied. RESULTS: Inter-observer concordance for 73% of the scale. 35% of visits unnecessary (95% CI, 29-41%). Unnecessary use of the HES was more by women (OR, 1.94, p = 0.023), patients from unreformed health areas (OR, 2.02, p = 0.028), those coming from home without having seen their general practitioner (OR, 2.54, p = 0.08), those who had had for longer the condition occasioning the attendance, and medical-type emergencies (OR, 1.52, p = 0.022). CONCLUSIONS: More studies to test the reliability of the scale need to be performed. The apparent deduction is that a special reverence for emergency hospital care still exists and that this is sometimes used to side-step waiting-lists.

[The quality perceived by the users of health centers and by private insurance companies]. / Calidad percibida por usuarios de centros de salud y de aseguradoras privadas.

OBJECTIVE: To find and analyse the views of both health centre users and users of private insurance companies on the quality of services offered. DESIGN: Descriptive, crossover study using qualitative methodology. The views of health centre and private insurance company users on the quality of services delivered were gathered through 8 focus groups. The variables of opinion analysed were defined according to the SERVQUAL model of Parasuraman on perceived quality. SETTING: Three health districts in a health area in Andalusia. PARTICIPANTS: 70 users took part. RESULTS: Accessibility (prior appointment, information and reception service, hours open), capacity for response (speed and efficiency of processing) and internal organisational coordination were considered by health centre users weak-points of the primary care services, which affected negatively their credibility. These variables were identified by private insurance users as the main advantages of the care model for which they had opted. Reliability was valued positively by health centre users, but received a higher valuation from private insurance users. However, the courtesy and friendliness of health centre professionals was seen as an outstanding point of the service, and no different from that of private professionals. The use of clinical records, the competence of the professionals and the tangible aspects of health centres were identified by their users as strong points of the primary care services and give the public care model an advantage over the private one.

[Qualitative techniques for public health research and the development of health care services: more than just another technique]. / Técnicas cualitativas para la investigación en salud pública y gestión de servicios de salud: algo más que otro tipo de técnicas.

Regarding the debate on the existence of two current focuses on health science research (qualitative and quantitative), the paper states the need for complementing the techniques which contribute to a better knowledge of populations and communities, and the need for offering effective solutions to different problems. The article analyses the usefulness of qualitative methods, describes the techniques and procedures more frequently used to guarantee the validity and reliability of research findings and ends bringing up the need for using qualitative and quantitative approaches. This way of working together or learning from each other will enrich research and interventions on public heath and health management fields. Qualitative methods are useful for sound understanding of a given issue that is being investigated or evaluated taking into account the point of view of the participants under research. Key techniques, listed from the most structured to the less structured are among others: structured interview, Delphi, nominal group, case study, semistructured interview, focal group, brainstorming, discussion group, in depth interview, life story and participant observation.

[Violence and sexism in television cartoons for children. Analysis of the contents]. / Violencia y sexismo en los dibujos animados de la programación infantil de televisión. Análisis de contenido.

OBJECTIVE: To detect features of violence and sexism in cartoons in the children's programmes of Spanish television companies. DESIGN: Analysis of the content of cartoons broadcast by TV-1, TV-2, Canal Sur, Antena 3 and Tele 5 during one week. MEASUREMENTS AND MAIN RESULTS: The programmes recorded were viewed by two independent observers, first separately and then together. All those scenes with violent contents or sexist messages were noted. The main findings were: a) violent contents were very common; b) roles and jobs linked to gender were found; c) advertising accompanied and was inserted within children's programming. CONCLUSIONS: The points identified show the need for both school and family to encourage children to develop a critical attitude to the messages they receive.