[Work-related stress and psychological distress assessment in urban and suburban public transportation companies]. / Valutazione del rischio stress lavero correlato e del distress psichico in aziende di trasporto pubblico urbane ed extraurbano.

The risk of work-related stress has been determined in bus drivers and workers employed in the service department of two urban and suburban public transportation companies. The INAIL evaluation method (Check list and HSE indicator tool) was used. The GHQ-12 questionnaire, which is widely used to assess the level of psychological distress, was also employed. 81.9% of workers involved in the survey answered both the HSE indicator tool and the GHQ-12 questionnaire. The Check list evaluation showed an increase in quantifiable company stress indicators while close examination using the HSE indicator tool demonstrated critical situations for all the subscales, with the control subscales more problematic in bus drivers. The demand, manager's support, relationships and change subscales were most associated with psychological distress in bus drivers, while relationships, role, change and demand subscales were negatively related in workers of the service department.

[Mental disorders related to persistent negative working conditions]. / Disturbi psichici associabili a condizioni di lavoro negative persistenti.

BACKGROUND: Mental disorders are common in our industrialised society and inevitably affect the working population. Over the last few years greater attention has been focussed on work-related psychopathologies due to an increasing number of studies regarding workplace bullying. OBJECTIVES: This study reports our observations on patients with mental disorders who came to our Occupational Health Centre because they perceived themselves to be victims of negative working conditions. An indepth analysis of their working conditions led us to the conclusion that many of these disorders were to be attributed to the workplace. METHODS: Between 2004 and 2010, 449 workers attended our Occupational Health Centre, most suffering from mental disorders which they ascribed to negative working conditions. All patients had an initial consultation session with an occupational physician which focused on the environmental and relational characteristics of their place of work. Thereafter, patients underwent a second clinical evaluation with a psychologist including several psychological tests. At the end of diagnostic process, the occupational physician and the clinical psychologist drew their clinical conclusions and defined the possible relationship with the working condition. RESULTS: For 379 out of 449 patients/workers, a positive and causal relationship between medical disorders and working conditions was established. The mental disorders observed in these groups of workers were: mixed anxiety and depressive disorder (53.6%), depressive disorder (16.2%), adaptation disorder (15.9%), anxiety disorder (13%) and only 1.3% post-traumatic stress disorder. The working conditions favouring the mental disorders were: workplace bullying, such as person-related bullying (30.1%) and task-related bullying (14.8%), adverse situations causing work distress (38.2%) or non-specific work discomfort (16,9%). CONCLUSIONS: Our experience showed that not only workplace bullying can cause different psychiatric disorders but also adverse situations that favour work distress and non-specific work discomfort often give raise to the same disorders. Negative working conditions can play a significant role in the development of psychological-psychiatric disorders: such disorders related to occupational conditions are on the increase in many industrialised countries.

[Follow up of person-related bullying and work-related bullying: evaluation of effectiveness of interventions]. / Follow up di lavoratori vittime di molestie morali protratte e costrittività organizzativa: valutazione dell'efficacia degli interventi messi in atto.

Person-related bullying is regarded as a form of stress capable of cause negative effects on workers' health, potentially leading to psycho-physical symptoms, alterations of mood and personality, psychiatric disorders such as anxiety-depression disorder, chronic adjustment disorder and posttraumatic stress disorder. At the Centre for the study of psychosocial risks and pathologies at work of Verona the health state of victims of person-related bullying and work-related bullying and their working conditions are periodically evaluated. On a regular bases these workers receive psychological support and, if necessary, psychiatric treatment; at the same time interventions on working environment are undertaken when possible. Verification of effectiveness is then carried out by means of interviews starting six months after the first consultation. Two questionnaires are used; a specific one for the assessment of working environment and health conditions, and Goldberg's General Health Questionnaire--G.H.Q-12. Improvement of health state related to better working conditions was obtained in general.