1.
Harv Bus Rev
; 69(6): 146-50, 154, 156-8, 1991.
Artigo
em Inglês
| MEDLINE
| ID: mdl-10124775
RESUMO
"How Does Service Drive the Service Company?" presents commentators on Leonard A. Schlesinger and James L. Heskett's September-October article. Commentators include Michael R. Quinlan, Ron Zemke, Jim Snider, Dinah Nemeroff, Steven S. Reinemund, Robert Ayling, Karmjit Singh, James A. Perkins, Joseph E. Antonini, and Walter F. Loeb.
