Care provider perspectives on medical travel: A three-country study of destination hospitals.

Despite growing interest in the current and potential role of medical travel in U.S. patient care, very little research has been conducted on clinician and other provider organizations' perspectives on providing international patient care. The present study sought to gain formative insights about medical travel from the providers' perspectives, by conducting structured interviews and focus groups in six hospitals from three countries catering to patients traveling from the United States. Findings highlighted the surprising role of international events and policies in the evolution of medical travel, as well as both the desire and need for more transparent quality standards.

Designed to fail: how computer simulation can detect fundamental flaws in clinic flow.

Discrete-event simulation can be used as an effective tool for healthcare administrators to "test" various operational decisions. The recent growth in hospital outpatient volumes and a constrained financial environment make discrete-event simulation a cost-effective way to diagnose inefficiency and create and test strategies for improvement. This study shows how discrete-event simulation was used in an adult medicine clinic within a large, tertiary care, academic medical center. Simulation creation steps are discussed, including information gathering, process mapping, data collection, model creation, and results. Results of the simulation indicated that system bottle-necks were present in the medication administration and check-out steps of the clinic process. The simulation predicted that matching resources to excessive demand at appropriate times for these bottleneck steps would reduce patients' mean time in the system (i.e., visit time) from 124.3 (s.d. +/- 65.7) minutes to 87.0 (s.d. +/- 36.4) minutes. Although other factors may affect real-world operations of a clinic, discrete-event simulation allows healthcare administrators and clinic operational decision makers to observe the effects of changing staffing and resource allocations on patient wait and throughput time. Discrete-event simulation is not a cure-all for clinic throughput problems, but can be a strong tool to provide evidentiary guidance for clinic operational redesign.

International medical travelers, length of stay, and the continuum of care: inquiry and comparison.

PURPOSE: In this study, we assess whether length of stay (LOS) is associated with patient geographic origin and whether payment source for international patients explains differences in LOS. METHODS: We used a retrospective case-control study to compare inbound international patients coming to the United States and domestic patients, who were admitted to academic medical centers (AMCs) between October 2005 and September 2008. International patients were matched to domestic patients on the basis of age, gender, AMC, admission status, severity of illness (SOI), and Medicare Severity Diagnosis-Related Group. RESULTS: International patients stayed significantly longer than domestic patients, with an average LOS of 6.9 days (SD = 14.0) compared with 6.0 days (SD = 5.3) for domestic patients (P < .001). There was no difference in LOS between patients with international commercial and international self-pay payment sources (P = .108). Results of the multivariate analysis showed that international patients with extreme SOI stayed 21% longer than otherwise similar domestic patients with extreme SOI (P = .012). CONCLUSIONS: The most complex international patients coming to US AMCs have substantially longer LOS than the most complex domestic patients, even after controlling for demographic characteristics, and type of condition. More research is needed to understand the underlying drivers of these differences.