The use of online support by people with intellectual disabilities living independently during COVID-19.

BACKGROUND: During the COVID-19 outbreak, service providers in the Netherlands had to switch towards providing remote support for people with intellectual disabilities living independently. This study aims to provide insight into the use of online support during the outbreak. METHODS: We analysed quantitative data on planned and unplanned contacts between the online support service DigiContact and its service users. RESULTS: The results indicate that the COVID-19 outbreak and the related containment measures had a strong impact on online support use, specifically on the unplanned use of online support. CONCLUSION: Offering online support as a standard component of services for independently living people with intellectual disability enables service providers to be flexible and responsive towards fluctuations in both support needs and onsite support availability during a social crisis such as COVID-19.

A self-evaluation instrument for support plans.

BACKGROUND: Actual practice in the Netherlands has shown the need of an instrument to evaluate the quality of support plans. This article describes the development of an instrument for such evaluation. METHOD: The concept of quality of life (QOL) domains were used to develop an instrument to evaluate the quality of support plans within a QOL conceptual and measurement model. Information from the literature and client files was used along with expert judgement. RESULTS: Views on support can be divided in two dimensions: an emphasis on the person and an emphasis on relationships. With this information an instrument was developed for self-evaluation and one that is intended for the drafters of support plans. CONCLUSION: Data from 268 respondents demonstrated the instruments reliability and validity.