Why and how unpredictability is implemented in aviation security - A first qualitative study.

In the past, aviation security regulations have mostly been reactive, responding to terrorist attacks by adding more stringent measures. In combination with the standardization of security control processes, this has resulted in a more predictable system that makes it easier to plan and execute acts of unlawful interference. The implementation of unpredictability, that is, variation of security controls, as a proactive approach could be beneficial for addressing risks coming from outside (terrorist attacks) and inside the system (insider threats). By conducting semi-structured interviews with security experts, this study explored why and how unpredictability is applied at airports. Results show that European airport stakeholders apply unpredictability measures for many reasons: To complement the security system, defeat the opponent, and improve human factor aspects of the security system. Unpredictability is applied at various locations, by different controlling authorities, to different target groups and application forms; nevertheless, the deployment is not evaluated systematically. Results also show how the variation of security controls can contribute to mitigating insider threats, for example, by reducing insider knowledge. Future research should focus on the evaluation of the deterrent effect of unpredictability to further give suggestions on how unpredictable measures should be realized to proactively address upcoming risks.

How Realistic Is Threat Image Projection for X-ray Baggage Screening?

At airports, security officers (screeners) inspect X-ray images of passenger baggage in order to prevent threat items (bombs, guns, knives, etc.) from being brought onto an aircraft. Because threat items rarely occur, many airports use a threat-image-projection (TIP) system, which projects pre-recorded X-ray images of threat items onto some of the X-ray baggage images in order to improve the threat detection of screeners. TIP is regulatorily mandated in many countries and is also used to identify officers with insufficient threat-detection performance. However, TIP images sometimes look unrealistic because of artifacts and unrealistic scenarios, which could reduce the efficacy of TIP. Screeners rated a representative sample of TIP images regarding artifacts identified in a pre-study. We also evaluated whether specific image characteristics affect the occurrence rate of artifacts. 24% of the TIP images were rated to display artifacts and 26% to depict unrealistic scenarios, with 34% showing at least one of the two. With two-thirds of the TIP images having been perceived as realistic, we argue that TIP still serves its purpose, but artifacts and unrealistic scenarios should be reduced. Recommendations on how to improve the efficacy of TIP by considering image characteristics are provided.

Acute Stress Improves Concentration Performance.

Acute stress can have both detrimental and beneficial effects on cognitive processing, but effects on concentration performance remain unclear. Here, we investigate the effects of acute psychosocial stress on concentration performance and possible underlying physiological and psychological mechanisms. The study sample comprised 47 healthy male participants who were randomly assigned either to a psychosocial stress situation (Trier Social Stress Test) or a neutral control task. Concentration performance was assessed using the d2 Test of Attention before and 30 min after the stress or control task. Salivary cortisol and alpha-amylase were repeatedly measured before and up to 1 hr after stress. We repeatedly assessed state anxiety using the State-Trait Anxiety Inventory and anticipatory cognitive stress appraisal using the Primary Appraisal Secondary Appraisal questionnaire. The stress group showed a significantly stronger improvement of concentration performance compared to the control group (p = .042). Concentration performance improvement was predicted by increased state anxiety (p = .020) and lower cortisol (stress) changes (p = .043). Neither changes in alpha-amylase nor cognitive stress appraisal did relate to concentration performance. Our results show improved concentration performance after acute psychosocial stress induction that was predicted by higher state anxiety increases and lower cortisol increases. This points to a potential modulating role of specific psycho-emotional and physiological factors with opposite effects.

Automation reliability, human-machine system performance, and operator compliance: A study with airport security screeners supported by automated explosives detection systems for cabin baggage screening.

Using a simulated X-ray screening task, we tested 122 airport security screeners working with the support of explosives detection systems for cabin baggage screening (EDSCB) as low-level automation. EDSCB varied systematically on three automation reliability measures: accuracy, d', and positive predictive value (PPV). Results showed that when unaided performance was high, operator confidence was high, and automation provided only small benefits. When unaided performance was lower, operator confidence was lower, and automation with higher d' provided large benefits. Operator compliance depended on the PPV of automation: We found lower compliance for lower PPV. Automation with a high false alarm rate of 20% and a low PPV of .3 resulted in operators ignoring about one-half of the true automation alarms on difficult targets-a strong cry-wolf effect. Our results suggest that automation reliability described by d' and PPV is more valid than using accuracy alone. When the PPV is below .5, operators should receive clear instructions on how to respond to automation alarms.

Some cues are more equal than others: Cue plausibility for false alarms in baggage screening.

This study investigated the effects of cue plausibility in a baggage screening task. 120 participants had to indicate whether a prohibited item was present in a series of grey-scaled X-ray images of baggage. They were assisted by a support system, which pointed at the location of a suspicious object. A 2 × 2 × 2 between-subjects design was used. Cue plausibility for false alarms (i.e. how the cued object was similar to a prohibited item) and support system reliability were manipulated at two levels (high/low). Furthermore, half of participants were provided with a rationale about automation failures (RAF) to reduce their negative impact on trust and performance. The results showed lower performance and more compliance with automation suggestions when cues were implausible than plausible. The RAF increased the response time and did not improve detection performance. Overall, this suggests that effective (computer-based) training is needed to reduce the negative effect of plausible cues.

Work design for airport security officers: Effects of rest break schedules and adaptable automation.

This study investigated whether there is empirical support for the current EU regulation mandating breaks of at least 10 min after each period of 20 min continuously reviewing X-ray images in airport security screening. As a second goal, it examined whether providing more autonomy to airport security officers (in the form of spontaneous rest breaks and adaptable automation) would improve their performance and subjective state. Seventy-two student participants had to indicate the presence (or absence) of a threat item (either a gun or a knife) in a series of grey-scaled X-ray images of cabin baggage. Three work-rest schedules were examined: spontaneous breaks (i.e. participants could take breaks at any time), two 5-min breaks and two 10-min breaks during a 1-h testing session. Furthermore, half of the participants were assisted in their task by an adaptable support system offering three levels of automation: (1) no support, (2) cues indicating the presence of a potential threat item, and (3) cues indicating the exact location of a potential threat item. Results showed no performance differences between break regimes, which suggests that there may be viable alternatives to the current EU regulations. It also emerged that providing participants with adaptable automation did not lead to better detection performance but resulted in a less positive response bias than participants without automatic support. Implications for current aviation security regulations are discussed.

Traditional Visual Search vs. X-Ray Image Inspection in Students and Professionals: Are the Same Visual-Cognitive Abilities Needed?

The act of looking for targets amongst an array of distractors is a cognitive task that has been studied extensively over many decades and has many real-world applications. Research shows that specific visual-cognitive abilities are needed to efficiently and effectively locate a target among distractors. It is, however, not always clear whether the results from traditional, simplified visual search tasks conducted by students will extrapolate to an applied inspection tasks in which professionals search for targets that are more complex, ambiguous, and less salient. More concretely, there are several potential challenges when interpreting traditional visual search results in terms of their implications for the X-ray image inspection task. In this study, we tested whether a theoretical intelligence model with known facets of visual-cognitive abilities (visual processing Gv, short-term memory Gsm, and processing speed Gs) can predict performance in both a traditional visual search task and an X-ray image inspection task in both students and professionals. Results showed that visual search ability as measured with a traditional visual search task is not comparable to an applied X-ray image inspection task. Even though both tasks require aspects of the same visual-cognitive abilities, the overlap between the tasks was small. We concluded that different aspects of visual-cognitive abilities predict performance on the measured tasks. Furthermore, although our tested populations were comparable in terms of performance predictors based on visual-cognitive abilities, professionals outperformed students on an applied X-ray image inspection task. Hence, inferences from our research questions have to be treated with caution, because the comparability of the two populations depends on the task.

Expertise, Automation and Trust in X-Ray Screening of Cabin Baggage.

X-ray screening of passenger baggage is a key component in aviation security. The current study investigated how experts and novices performed in an X-ray baggage screening task while being assisted by an adaptable diagnostic aid. Furthermore, it examined how both groups operated and trusted this automated system. 30 experts (certified screeners) and 31 novices (students) had to indicate whether a target item (either a knife or a gun) was present in a series of X-ray images of cabin baggage. Half of the participants could choose between three different support levels of the diagnostic aid (DA): (1) no support, (2) a cue indicating the presence of a potential target without locating it, or (3) a cue indicating the presence of a potential target by surrounding it with a red frame. As expected, experts achieved higher detection performance (d'), were more self-confident and felt more competent in achieving the task than novices. Furthermore, experts experienced less time pressure and fatigue. Although both groups used the DA in a comparable way (in terms of support level used and frequency of level switches), results showed a performance increase for novices working with the DA compared to novices without support. This benefit of DA was not observed for experts. Interestingly, despite no difference in perceived trust ratings, experts were more compliant (i.e., following DA recommendations when it indicated the presence of a target) and reliant (i.e., following DA recommendations when it indicated the absence of a target) than novices. Altogether, the results of the present study suggested that novices benefited more from a DA than experts. Furthermore, compliance and reliance on DA seemed to depend on expertise with the task. Since experts should be better at assessing the reliability of the DA than novices, they may have used the DA as 'back-up' to confirm their decisions based on expertise (confirmatory function), while novices may have used it as a guide to base their decisions on (support function). Finally, trust towards a DA was associated with the degree to which participants found the DA useful.

Detection measures for visual inspection of X-ray images of passenger baggage.

In visual inspection tasks, such as airport security and medical screening, researchers often use the detection measures d' or A' to analyze detection performance independent of response tendency. However, recent studies that manipulated the frequency of targets (target prevalence) indicate that da with a slope parameter of 0.6 is more valid for such tasks than d' or A'. We investigated the validity of detection measures (d', A', and da) using two experiments. In the first experiment, 31 security officers completed a simulated X-ray baggage inspection task while response tendency was manipulated directly through instruction. The participants knew half of the prohibited items used in the study from training, whereas the other half were novel, thereby establishing two levels of task difficulty. The results demonstrated that for both levels, d' and A' decreased when the criterion became more liberal, whereas da with a slope parameter of 0.6 remained constant. Eye-tracking data indicated that manipulating response tendency affected the decision component of the inspection task rather than search errors. In the second experiment, 124 security officers completed another simulated X-ray baggage inspection task. Receiver operating characteristic (ROC) curves based on confidence ratings provided further support for da, and the estimated slope parameter was 0.5. Consistent with previous findings, our results imply that d' and A' are not valid measures of detection performance in X-ray image inspection. We recommend always calculating da with a slope parameter of 0.5 in addition to d' to avoid potentially wrong conclusions if ROC curves are not available.

Detecting Bombs in X-Ray Images of Hold Baggage: 2D Versus 3D Imaging.

OBJECTIVE: This study compared the visual inspection performance of airport security officers (screeners) when screening hold baggage with state-of-the-art 3D versus older 2D imaging. BACKGROUND: 3D imaging based on computer tomography features better automated detection of explosives and higher baggage throughput than older 2D X-ray imaging technology. Nonetheless, some countries and airports hesitate to implement 3D systems due to their lower image quality and the concern that screeners will need extensive and specific training before they can be allowed to work with 3D imaging. METHOD: Screeners working with 2D imaging (2D screeners) and screeners working with 3D imaging (3D screeners) conducted a simulated hold baggage screening task with both types of imaging. Differences in image quality of the imaging systems were assessed with the standard procedure for 2D imaging. RESULTS: Despite lower image quality, screeners' detection performance with 3D imaging was similar to that with 2D imaging. 3D screeners revealed higher detection performance with both types of imaging than 2D screeners. CONCLUSION: Features of 3D imaging systems (3D image rotation and slicing) seem to compensate for lower image quality. Visual inspection competency acquired with one type of imaging seems to transfer to visual inspection with the other type of imaging. APPLICATION: Replacing older 2D with newer 3D imaging systems can be recommended. 2D screeners do not need extensive and specific training to achieve comparable detection performance with 3D imaging. Current image quality standards for 2D imaging need revision before they can be applied to 3D imaging.

Automation in airport security X-ray screening of cabin baggage: Examining benefits and possible implementations of automated explosives detection.

Bomb attacks on civil aviation make detecting improvised explosive devices and explosive material in passenger baggage a major concern. In the last few years, explosive detection systems for cabin baggage screening (EDSCB) have become available. Although used by a number of airports, most countries have not yet implemented these systems on a wide scale. We investigated the benefits of EDSCB with two different levels of automation currently being discussed by regulators and airport operators: automation as a diagnostic aid with an on-screen alarm resolution by the airport security officer (screener) or EDSCB with an automated decision by the machine. The two experiments reported here tested and compared both scenarios and a condition without automation as baseline. Participants were screeners at two international airports who differed in both years of work experience and familiarity with automation aids. Results showed that experienced screeners were good at detecting improvised explosive devices even without EDSCB. EDSCB increased only their detection of bare explosives. In contrast, screeners with less experience (tenure < 1 year) benefitted substantially from EDSCB in detecting both improvised explosive devices and bare explosives. A comparison of all three conditions showed that automated decision provided better human-machine detection performance than on-screen alarm resolution and no automation. This came at the cost of slightly higher false alarm rates on the human-machine system level, which would still be acceptable from an operational point of view. Results indicate that a wide-scale implementation of EDSCB would increase the detection of explosives in passenger bags and automated decision instead of automation as diagnostic aid with on screen alarm resolution should be considered.

Automation in visual inspection tasks: X-ray luggage screening supported by a system of direct, indirect or adaptable cueing with low and high system reliability.

The present study evaluated three automation modes for improving performance in an X-ray luggage screening task. One hundred and forty participants were asked to detect the presence of prohibited items in X-ray images of cabin luggage. Twenty participants conducted this task without automatic support (control group), whereas the others worked with either indirect cues (system indicated the target presence without specifying its location), or direct cues (system pointed out the exact target location) or adaptable automation (participants could freely choose between no cue, direct and indirect cues). Furthermore, automatic support reliability was manipulated (low versus high). The results showed a clear advantage for direct cues regarding detection performance and response time. No benefits were observed for adaptable automation. Finally, high automation reliability led to better performance and higher operator trust. The findings overall confirmed that automatic support systems for luggage screening should be designed such that they provide direct, highly reliable cues.Practitioner summary: The present study confirmed previous findings showing better detection performance in X-ray images of luggage when supported by automation providing direct, highly reliable cues. Furthermore, participants used adaptable automation only to select their preferred level of automation. This behaviour did not provide the benefits expected under adaptable automation.

Emotional Exhaustion and Job Satisfaction in Airport Security Officers - Work-Family Conflict as Mediator in the Job Demands-Resources Model.

The growing threat of terrorism has increased the importance of aviation security and the work of airport security officers (screeners). Nonetheless, airport security research has yet to focus on emotional exhaustion and job satisfaction as major determinants of screeners' job performance. The present study bridges this research gap by applying the job demands-resources (JD-R) model and using work-family conflict (WFC) as an intervening variable to study relationships between work characteristics (workload and supervisor support), emotional exhaustion, and job satisfaction in 1,127 screeners at a European airport. Results of structural equation modeling revealed that (a) supervisor support as a major job resource predicted job satisfaction among screeners; (b) workload as a major job demand predicted their emotional exhaustion; and (c) WFC proved to be a promising extension to the JD-R model that partially mediated the impact of supervisor support and workload on job satisfaction and emotional exhaustion. Theoretical and practical implications are discussed.

Stress-induced cortisol secretion impairs detection performance in x-ray baggage screening for hidden weapons by screening novices.

Aviation security strongly depends on screeners' performance in the detection of threat objects in x-ray images of passenger bags. We examined for the first time the effects of stress and stress-induced cortisol increases on detection performance of hidden weapons in an x-ray baggage screening task. We randomly assigned 48 participants either to a stress or a nonstress group. The stress group was exposed to a standardized psychosocial stress test (TSST). Before and after stress/nonstress, participants had to detect threat objects in a computer-based object recognition test (X-ray ORT). We repeatedly measured salivary cortisol and X-ray ORT performance before and after stress/nonstress. Cortisol increases in reaction to psychosocial stress induction but not to nonstress independently impaired x-ray detection performance. Our results suggest that stress-induced cortisol increases at peak reactivity impair x-ray screening performance.

Can laptops be left inside passenger bags if motion imaging is used in X-ray security screening?

This paper describes a study where a new X-ray machine for security screening featuring motion imaging (i.e., 5 views of a bag are shown as an image sequence) was evaluated and compared to single view imaging available on conventional X-ray screening systems. More specifically, it was investigated whether with this new technology X-ray screening of passenger bags could be enhanced to such an extent that laptops could be left inside passenger bags, without causing a significant impairment in threat detection performance. An X-ray image interpretation test was created in four different versions, manipulating the factors packing condition (laptop and bag separate vs. laptop in bag) and display condition (single vs. motion imaging). There was a highly significant and large main effect of packing condition. When laptops and bags were screened separately, threat item detection was substantially higher. For display condition, a medium effect was observed. Detection could be slightly enhanced through the application of motion imaging. There was no interaction between display and packing condition, implying that the high negative effect of leaving laptops in passenger bags could not be fully compensated by motion imaging. Additional analyses were carried out to examine effects depending on different threat categories (guns, improvised explosive devices, knives, others), the placement of the threat items (in bag vs. in laptop) and viewpoint (easy vs. difficult view). In summary, although motion imaging provides an enhancement, it is not strong enough to allow leaving laptops in bags for security screening.

The application of 3D representations in face recognition.

Most current psychological theories of face recognition suggest that faces are stored as multiple 2D views. This research aims to explore the application of 3D face representations by means of a new paradigm. Participants were required to match frontal views of faces to silhouettes of the same faces. The formats of the face stimuli were modified in different experiments to make 3D representations accessible (Experiments 1 and 2) or inaccessible (Experiment 3). Multiple 2D view-based algorithms were not applicable due to the singularity of the frontal-view faces. The results disclosed the application and adaptability of 3D face representations. Participants can readily solve the tasks when the face images retain the information essential for the formation of a 3D face representations. However, the performance substantially declined when the 3D information in faces was eliminated (Experiment 3). Performance also varied between different face orientations and different participant groups.

Does matching of internal and external facial features depend on orientation and viewpoint?

Although it is recognized that external (hair, head and face outline, ears) and internal (eyes, eyebrows, nose, mouth) features contribute differently to face recognition it is unclear whether both feature classes predominantly stimulate different sensory pathways. We employed a sequential speed-matching task to study face perception with internal and external features in the context of intact faces, and at two levels of contextual congruency. Both internal and external features were matched faster and more accurately in the context of totally congruent/incongruent facial stimuli compared to just featurally congruent/incongruent faces. Matching of totally congruent/incongruent faces was not affected by the matching criteria, but was strongly modulated by orientation and viewpoint. On the contrary, matching of just featurally congruent/incongruent faces was found to depend on the feature class to be attended, with strong effects of orientation and viewpoint only for matching of internal features, but not of external features. The data support the notion that different processing mechanisms are involved for both feature types, with internal features being handled by configuration sensitive mechanisms whereas featural processing modes dominate when external features are the focus.

Evaluating the two-component inspection model in a simplified luggage search task.

Visual inspection of X-ray images of luggage is a time-pressured task that typically shows large initial training effects, but there exists a paucity of models capable of evaluating performance and speed concurrently. In the present study, visual inspection ability during learning was modeled using Drury's two-component inspection model (TCM; Drury, 1975) in a laboratory experiment involving 12 younger (mean age=20.8 years) and 12 older (mean age=60.0 years) naive participants undertaking a simplified luggage search task. Model fits and assumptions were found to be reliable and accurately reflected improvement with training for decision time, although neither search nor decision components of the model individually showed a significant effect of age. The decision component of the model showed larger improvement with training than did the search component, and stopping-time policy accurately reflected the improvements found between ages and within training levels. The TCM is a useful supplement to detection theory when speed of performance is a factor.

Change of search time and non-search time in X-ray baggage screening due to training.

As found in studies of aircraft structural inspection, the time used for judging if a part of an aircraft shows tiny cracks is composed of search time, used for actively scanning, and non-search time, used for matching and decision while fixating a region of interest (Drury et al. 1997). These findings can be applied to detection of threats by X-ray screening of passenger bags at airports. To investigate whether search time and non-search time change when an experienced screener is given additional training in recognising threat objects in passenger bags, data from a European airport were analysed. A comparison of detection performance and reaction time between two large groups of screeners, one trained for 6 months, shows a large impact of training on overall performance and on both search and non-search components of the task. There was also a small but consistent decline in performance measures with screener age. This study shows a way to localise the effect of training on threat detection performance for aviation security screening. Analysis of the time needed for screening each passenger bag showed that training had a significant effect, particularly on the non-search part of the searching process (i.e. identification, recognition, decision, response execution, etc.).

The time course of processing external and internal features of unfamiliar faces.

The time course of processing internal and external facial features was studied in a sequential face matching task, where first a target face was presented, followed by a test face. The exposure duration of the test face was varied systematically (90, 120, 150 ms, and self-paced). In three tasks, participants were instructed to match either the whole face, only external features, or only internal features of the target and test face. Taken together, the results in all the three tasks provide evidence for very fast matching processes. For upright faces, maximal performance was achieved at 90 ms exposure duration and longer exposure durations (120, 150 ms, self-paced) did not improve accuracy. For inverted whole faces, reduced exposure duration resulted in an increase of matching errors, suggesting that below 150 ms of exposure duration, inverted faces cannot be matched reliably. When matching selected facial features only, no such inversion effect was found. Our data challenges previous claims that external features are matched faster than internal: no difference of time course was found between external and internal features. However, external features were matched more accurately.