The Impact of Revised Discharge Instructions on Patient Satisfaction.

INTRODUCTION: The impact of discharge instructions on a patient's experience is not fully understood. This research explored whether nurse- and physician-generated discharge instructions had a positive effect on patient perceptions regarding their discharge experience. METHODS: We compared Press Ganey discharge-related patient satisfaction scores for the year prior to and the year subsequent to implementing revised discharge instructions for all patients admitted to a 180-bed community-based hospital. RESULTS: Following the implementation of our revised discharge instructions, patient satisfaction significantly improved (84.7% vs 83%, P < .01). Patients responded that they felt ready for discharge (86.6% vs 84.9%, P = .01) and were satisfied with instructions for home care (87.8% vs 85.3%, P < .01). DISCUSSION: This study finds that a novel discharge instruction set produced by both the nursing and physician staff may improve patient perceptions with the discharge process.

Group Medical Visits Using an Empowerment-based Model as Treatment for Women With Chronic Pain in an Underserved Community.

BACKGROUND: Over the past decade, group medical visits have become more prevalent. Group medical visits may have some advantages in treating chronic illnesses such as chronic pain as they can be more patient centered. The empowerment model is a novel approach used to provide support, education, and healthy activities guided by participants. OBJECTIVE: To evaluate the early stages of a chronic pain group medical visit program based on the empowerment model. METHODS: This prospective cohort study recruited 60 female participants to participate between October 2004 and May 2005. All enrolled participants completed the SF-36 questionnaire, which was administered at baseline and again after 6 months of participation. Data from chart review included age, race, weight, height, chronic illness, chronic pain diagnosis, and degree of participation. Chronic pain diagnoses included back pain, osteoarthritis, fibromyalgia, rheumatoid/inflammatory arthritis, and other/unknown. RESULTS: Forty-two participants were enrolled in the program for 6 months. Their average Charleson Comorbidity Index score was 3.1 (SD=1.5). Statistically significant changes (P<.05) were seen in the following SF-36 categories: Role-Physical, Bodily Pain, General Health, Social Function, and Mental Health. All factors trended toward improvement, with the largest improvements seen in Role-Physical and Role-Emotional. CONCLUSION: Participants in the chronic pain group medical visit program had a high degree of comorbidity and poor health related quality of life in regards to functioning. There was improvement in many domains of health-related quality of life.