Factors Affecting Family Caregivers' Satisfaction During Virtual Care Visits.

There are 18 million caregivers in the US who are essential in the care process for patients to facilitate scheduling appointments, administer medication, and assist with care coordination. The objective of this study was to examine the facilitators and barriers to a positive virtual care experience for caregivers. examined the satisfaction levels among caregivers using a virtual care service at a Southeastern Medical Center in the U.S. We analyzed 231 virtual care visits completed by caregivers. We found that insurance status and medication prescription played a significant role in caregivers' ratings of their virtual care experience. Caregivers reported that virtual care can improve their quality of life, while mixed opinions were reported with regard to the use of virtual care, and the quality of care provided.

Factors Associated with Incomplete Telemedicine Visits at an Virtual Urgent Care Center.

Virtual care utilization has exponentially grown since the onset of the pandemic. However, unknown are the factors associated with incomplete virtual care visits. The purpose of this study is to investigate the factors associated with telemedicine call drops. We utilized an on-demand virtual urgent care service to examine the differences between completed and uncompleted visits. We conducted a cross-sectional study of 22,721 telemedicine encounters. We found that older adults were associated with higher rates of completing telemedicine visits, with higher odds with telephone visits. This study adds new knowledge about the factors that may lead to unsuccessful virtual care visits, which is of interest to policy makers.