RESUMO
One of the challenges of implementing health information and communication technology is the need for a skilled workforce that understands health care and ITC. There are also people and organizational challenges involved. This work describes the strategies to create such a workforce for the public network of healthcare facilities in the City of Buenos Aires, which include promoting the adoption of technologies and providing lines of contention for continuous training.
Assuntos
Sistemas de Informação em Saúde , Saúde Pública , Argentina , Cidades , Desenvolvimento de Pessoal , Recursos HumanosRESUMO
UNLABELLED: A Help Desk (HD) is crucial in a computerized hospital. OBJECTIVE: to describe the performance of a HD. DESIGN: retrospective cohort study. RESULTS: the sociodemographic characteristics of users, as well as their relationship with the institution influence behaviour when requesting support to a HD. Also we observed a relationship between the flow of users request and the functioning of hospital services. CONCLUSIONS: complexity of HD process realizes the need to identify and define standards to ensure quality of service.
