Evaluating probe techniques and a situated theory of situation awareness.

Probe techniques for measuring situation awareness (SA) vary in whether scenarios are paused and displays visible while questions are presented. We examined which technique is least intrusive on workload and performance in air traffic control, and which is most sensitive at capturing differences in SA when automation varies. We also tested predictions from the situated SA theory, which holds that operators offload specific and low-priority information onto displays to limit internal processing. To accomplish these goals, Experiments 1 and 2 manipulated whether radar displays were visible and scenarios paused during queries. Experiment 2 also manipulated the amount of automation by varying the percentage of aircraft equipped with NextGen tools. We found all probe techniques were equally sensitive at capturing SA differences for different levels of equipage, but those that paused scenarios were least intrusive. Moreover, consistent with situated SA, blanking displays impaired ability to answer questions about specific but not general information. Experiment 3 recorded eye gaze frequency and duration during queries when scenarios were visible and not paused and, as predicted by situated SA, found participants were more likely to look at radar displays while answering specific and low-priority questions than general and high-priority questions. (PsycINFO Database Record

Decision support aids with anthropomorphic characteristics influence trust and performance in younger and older adults.

This study examined the use of deliberately anthropomorphic automation on younger and older adults' trust, dependence and performance on a diabetes decision-making task. Research with anthropomorphic interface agents has shown mixed effects in judgments of preferences but has rarely examined effects on performance. Meanwhile, research in automation has shown some forms of anthropomorphism (e.g. etiquette) have effects on trust and dependence on automation. Participants answered diabetes questions with no-aid, a non-anthropomorphic aid or an anthropomorphised aid. Trust and dependence in the aid was measured. A minimally anthropomorphic aide primarily affected younger adults' trust in the aid. Dependence, however, for both age groups was influenced by the anthropomorphic aid. Automation that deliberately embodies person-like characteristics can influence trust and dependence on reasonably reliable automation. However, further research is necessary to better understand the specific aspects of the aid that affect different age groups. Automation that embodies human-like characteristics may be useful in situations where there is under-utilisation of reasonably reliable aids by enhancing trust and dependence in that aid. Practitioner Summary: The design of decision-support aids on consumer devices (e.g. smartphones) may influence the level of trust that users place in that system and their amount of use. This study is the first step in articulating how the design of aids may influence user's trust and use of such systems.