Burnout undermines empathising: do induced burnout symptoms impair cognitive and affective empathy?

Empathy is crucial for the quality of social interactions and thus highly relevant in human service professions. At the same time, people belonging to this occupational group are especially vulnerable to developing burnout symptoms. With this study, we aimed to investigate the causal link between burnout symptoms and empathy by using a novel experimental design. Our participants (N = 355; 44.5% women; Mage = 36.37) filled out an online questionnaire; in an autobiographical memory task, the experimental group retrieved previous burnout experiences, whereas one control group retrieved a neutral memory and another control group received no intervention. After measuring current burnout symptoms as a manipulation check, we measured the cognitive and affective empathy of all participants. Findings indicate that the experimental group reported significantly higher burnout symptoms compared to control groups, validating our intervention method. Furthermore, we found that the experimental group scored lower on one of the cognitive empathy measures, suggesting negative effects on the relational skills of burned-out individuals. Results are discussed with regard to ecological validity and implications.

Patterns of cooperation during collective emergencies in the help-or-escape social dilemma.

Although cooperation is central to the organisation of many social systems, relatively little is known about cooperation in situations of collective emergency. When groups of people flee from a danger such as a burning building or a terrorist attack, the collective benefit of cooperation is important, but the cost of helping is high and the temptation to defect is strong. To explore the degree of cooperation in emergencies, we develop a new social game, the help-or-escape social dilemma. Under time and monetary pressure, players decide how much risk they are willing to take in order to help others. Results indicated that players took as much risk to help others during emergencies as they did under normal conditions. In both conditions, most players applied an egalitarian heuristic and helped others until their chance of success equalled that of the group. This strategy is less efficient during emergencies, however, because the increased time pressure results in fewer people helped. Furthermore, emergencies tend to amplify participants' initial tendency to cooperate, with prosocials becoming even more cooperative and individualists becoming even more selfish. Our framework offers new opportunities to study human cooperation and could help authorities to better manage crowd behaviours during mass emergencies.

Utilizing Participatory Mapping and GIS to Examine the Activity Spaces of Homeless Youth.

Although previous studies have informed our understanding of certain aspects of youth homelessness, few studies have critically examined the spatial and social environments utilized by youth as they navigate life on the streets. This study employed participatory mapping and Geographic Information Systems (GIS) to examine the activity spaces of homeless youth as they relate to sense of community and psychological well-being. Participants were 28 youth experiencing homelessness in Portland, Oregon, USA. Results suggest that youth engage most frequently in service-related activities, and their activity participation is significantly associated with sense of community and psychological well-being. The utility of innovative participatory methods for better understanding the diverse experiences of homeless youth is discussed alongside examination of their practical implications.