The Effect of COVID-19 Awareness on the Hygiene Behaviors of Individuals in the Region of Northern Cyprus.

Objectives: The ability to cope with diseases and the methods of protection from infections has become an essential part of everyday life. The magnitude of the changes caused by the pandemic goes well beyond economic, psychological and sociological realms, and creates a new life cycle. This study, aims to determine the effect of individual awareness related to COVID-19 on individuals' hygiene behaviors. Methods: This was a descriptive, cross-sectional scale based study carried out between May and September 2021 in the 6 different districts of Northern Cyprus. The results come from 403 participants. A socio-demographic form and the COVID-19 Awareness and Hygiene Scales are applied to the participants. Results: We found a positive and statistically significant correlation between the general scores of participants from the COVID-19 Awareness Scale and COVID-19 Hygiene Scale. As the participants' scores in the COVID-19 Awareness Scale increased, so did their scores of the COVID-19 Hygiene Scale. Conclusions: Individuals' awareness related to COVID-19 had a positive effect on their hygiene behaviors during the pandemic. Accordingly, the acquisition of proper hygiene behaviors by individuals should be one of the most important strategic measures that societies should take against infectious diseases.

The Effect of Service Quality on Patient Citizenship Behaviors: Evidence from the Health Sector.

BACKGROUND: Nowadays, health organizations seek to bring innovations to their services to stand out in competition with their rivals by improving service quality (SQ), encouraging patients to always make the same organizational choices, and enhance the behavior of patient citizenship. OBJECTIVE: This study aims to determine the mediating role of patient satisfaction (PS), patient loyalty (PL), and employee responsiveness (ER) between the service quality and patient citizenship behaviors (PCB). METHODS: In order to test the proposed hypotheses, quantitative research methods were utilized; cross-sectional data was collected using scales between December 2021 and March 2022. Results were obtained from 422 participants. The data were analyzed using descriptive statistics, correlation, confirmatory factor analysis, and structural equation modeling methods, using AMOS 21. RESULTS: SQ was found to have a significant and positive effect on PL, PS, and ER. PL, PS, and ER were found to have a significant and positive effect on PCB. The indirect effect of SQ on PCB was found to be positive. DISCUSSION: The findings demonstrate that SQ does not directly affect or create PCB, but it is affected by the mediators in order to create PCB via satisfaction, loyalty, and employee responsiveness.