Innovations in performance management.

In FY09, as a result of an initiative to improve net income, reduce expenses, and enhance revenue cycle processes, in which leaders' goals were tied to the financial performance of the organization, Baptist Health Care achieved: A $17 million increase in net operating income. A $9.2 million reduction in operating costs. Patient satisfaction levels in the 97th percentile. A coding accuracy rate of 99 percent. A more than $1 million increase in point-of-service collections.