RESUMO
PROBLEM ADDRESSED: The Continuing Professional Development (CPD) department of the College of Family Physicians of Canada evaluated the Mainpro+® and CERT+® programs from June 2016 to May 2018 to determine users' awareness of the changes made to each program and to determine user engagement and satisfaction. OBJECTIVE OF PROGRAM: To assess changes in CPD program quality, the effects of changes on member understanding of credit reporting and engagement, data accuracy of credit reporting, and the perceptions of the CPD program certification process among providers. PROGRAM DESCRIPTION: Surveys and interviews were conducted with stakeholders from both groups, and consultations occurred with a third-party consultant. Administrative data and program files were also analyzed. More than 33 000 users (about 95% of all Mainpro+ participants) have accessed Mainpro+ since its launch. Satisfaction varies, with 31% of members and 39% of non-member Mainpro+ participants expressing difficulty entering activities. Most users (79%) understand the changes implemented. Among CERT+ users, half (50%) find the platform easy to use, whereas 23% find it difficult; 86% find the CPD program submission requirements somewhat or very clear. Project limitations include difficulty comparing data between phases and a lack of qualitative data. CONCLUSION: The College of Family Physicians of Canada anticipates these program enhancements will lead to higher-quality CPD programs and greater clarity and efficiency for members and CPD providers. All collected data will be used to inform ongoing improvements to both platforms to improve the experience of all users.
