Toward Predicting Social Support Needs in Online Health Social Networks.

BACKGROUND: While online health social networks (OHSNs) serve as an effective platform for patients to fulfill their various social support needs, predicting the needs of users and providing tailored information remains a challenge. OBJECTIVE: The objective of this study was to discriminate important features for identifying users' social support needs based on knowledge gathered from survey data. This study also provides guidelines for a technical framework, which can be used to predict users' social support needs based on raw data collected from OHSNs. METHODS: We initially conducted a Web-based survey with 184 OHSN users. From this survey data, we extracted 34 features based on 5 categories: (1) demographics, (2) reading behavior, (3) posting behavior, (4) perceived roles in OHSNs, and (5) values sought in OHSNs. Features from the first 4 categories were used as variables for binary classification. For the prediction outcomes, we used features from the last category: the needs for emotional support, experience-based information, unconventional information, and medical facts. We compared 5 binary classifier algorithms: gradient boosting tree, random forest, decision tree, support vector machines, and logistic regression. We then calculated the scores of the area under the receiver operating characteristic (ROC) curve (AUC) to understand the comparative effectiveness of the used features. RESULTS: The best performance was AUC scores of 0.89 for predicting users seeking emotional support, 0.86 for experience-based information, 0.80 for unconventional information, and 0.83 for medical facts. With the gradient boosting tree as our best performing model, we analyzed the strength of individual features in predicting one's social support need. Among other discoveries, we found that users seeking emotional support tend to post more in OHSNs compared with others. CONCLUSIONS: We developed an initial framework for automatically predicting social support needs in OHSNs using survey data. Future work should involve nonsurvey data to evaluate the feasibility of the framework. Our study contributes to providing personalized social support in OHSNs.

Personas in online health communities.

Many researchers and practitioners use online health communities (OHCs) to influence health behavior and provide patients with social support. One of the biggest challenges in this approach, however, is the rate of attrition. OHCs face similar problems as other social media platforms where user migration happens unless tailored content and appropriate socialization is supported. To provide tailored support for each OHC user, we developed personas in OHCs illustrating users' needs and requirements in OHC use. To develop OHC personas, we first interviewed 16 OHC users and administrators to qualitatively understand varying user needs in OHC. Based on their responses, we developed an online survey to systematically investigate OHC personas. We received 184 survey responses from OHC users, which informed their values and their OHC use patterns. We performed open coding analysis with the interview data and cluster analysis with the survey data and consolidated the analyses of the two datasets. Four personas emerged-Caretakers, Opportunists, Scientists, and Adventurers. The results inform users' interaction behavior and attitude patterns with OHCs. We discuss implications for how these personas inform OHCs in delivering personalized informational and emotional support.

How do People Make Sense of Unfamiliar Visualizations?: A Grounded Model of Novice's Information Visualization Sensemaking.

In this paper, we would like to investigate how people make sense of unfamiliar information visualizations. In order to achieve the research goal, we conducted a qualitative study by observing 13 participants when they endeavored to make sense of three unfamiliar visualizations (i.e., a parallel-coordinates plot, a chord diagram, and a treemap) that they encountered for the first time. We collected data including audio/video record of think-aloud sessions and semi-structured interview; and analyzed the data using the grounded theory method. The primary result of this study is a grounded model of NOvice's information Vlsualization Sensemaking (NOVIS model), which consists of the five major cognitive activities: 1 encountering visualization, 2 constructing a frame, 3 exploring visualization, 4 questioning the frame, and 5 floundering on visualization. We introduce the NOVIS model by explaining the five activities with representative quotes from our participants. We also explore the dynamics in the model. Lastly, we compare with other existing models and share further research directions that arose from our observations.

VisOHC: Designing Visual Analytics for Online Health Communities.

Through online health communities (OHCs), patients and caregivers exchange their illness experiences and strategies for overcoming the illness, and provide emotional support. To facilitate healthy and lively conversations in these communities, their members should be continuously monitored and nurtured by OHC administrators. The main challenge of OHC administrators' tasks lies in understanding the diverse dimensions of conversation threads that lead to productive discussions in their communities. In this paper, we present a design study in which three domain expert groups participated, an OHC researcher and two OHC administrators of online health communities, which was conducted to find with a visual analytic solution. Through our design study, we characterized the domain goals of OHC administrators and derived tasks to achieve these goals. As a result of this study, we propose a system called VisOHC, which visualizes individual OHC conversation threads as collapsed boxes-a visual metaphor of conversation threads. In addition, we augmented the posters' reply authorship network with marks and/or beams to show conversation dynamics within threads. We also developed unique measures tailored to the characteristics of OHCs, which can be encoded for thread visualizations at the users' requests. Our observation of the two administrators while using VisOHC showed that it supports their tasks and reveals interesting insights into online health communities. Finally, we share our methodological lessons on probing visual designs together with domain experts by allowing them to freely encode measurements into visual variables.

Visual analytics for multimodal social network analysis: a design study with social scientists.

Social network analysis (SNA) is becoming increasingly concerned not only with actors and their relations, but also with distinguishing between different types of such entities. For example, social scientists may want to investigate asymmetric relations in organizations with strict chains of command, or incorporate non-actors such as conferences and projects when analyzing coauthorship patterns. Multimodal social networks are those where actors and relations belong to different types, or modes, and multimodal social network analysis (mSNA) is accordingly SNA for such networks. In this paper, we present a design study that we conducted with several social scientist collaborators on how to support mSNA using visual analytics tools. Based on an openended, formative design process, we devised a visual representation called parallel node-link bands (PNLBs) that splits modes into separate bands and renders connections between adjacent ones, similar to the list view in Jigsaw. We then used the tool in a qualitative evaluation involving five social scientists whose feedback informed a second design phase that incorporated additional network metrics. Finally, we conducted a second qualitative evaluation with our social scientist collaborators that provided further insights on the utility of the PNLBs representation and the potential of visual analytics for mSNA.

ReadingMate: the effect of the content stabilizing technique, font size, and interline spacing on the letter-counting task performance of treadmill runners.

OBJECTIVE: The aim of this study was to investigate the effects of font size, interline spacing, and a technology called ReadingMate on the letter-counting task performance of users running on a treadmill. BACKGROUND: Few researchers have investigated how runners read text while running on a treadmill. Our previous studies showed that ReadingMate had positive effects on the reading-while-running experience; however, the effect of other text conditions (i.e., font size and interline spacing) and the interplay between ReadingMate and such text conditions on the letter-counting task performance are not clearly understood. METHOD: Fifteen participants were recruited for the experiment. There were three main factors: display types (normal and ReadingMate), font sizes (8, 12, 16, and 20 point), and interline spacing (1.0x, 1.5x, 2.0x, and 2.5x). The researchers employed a letter-counting task. The performance was measured regarding task performance time, success rate of counting the target letter f and number of give-ups. RESULTS: Overall, the letter-counting task performance while running on a treadmill improved as font size and interline spacing increased, as expected. ReadingMate was more effective than normal display particularly when text was displayed in a small font size and with dense interline spacing. CONCLUSION: When text must be displayed in a small font size and with dense interline spacing, ReadingMate can be used to improve the users' task performance. APPLICATION: Practical applications of ReadingMate include improving the text-reading experience in shaky environments, such as in aviation, construction, and transportation.

A qualitative analysis of coronary heart disease patient views of dietary adherence and web-based and mobile-based nutrition tools.

PURPOSE: Dietary adherence can be challenging for patients with coronary heart disease (CHD), as they may require multiple dietary changes. Choosing appropriate food items may be difficult or take extensive amounts of time without the aid of technology. The objective of this project was to (1) examine the dietary challenges faced by patients with CHD, (2) examine methods of coping with dietary challenges, (3) explore the feasibility of a Web-based food decision support system, and (4) explore the feasibility of a mobile-based food decision support system. METHODS: Food for the Heart (FFH), a Web site-based food decision support system, and Mobile Magic Lens (MML), a mobile-based system, were developed to aid in daily dietary choices. Three CHD patient focus groups were conducted and focused on CHD-associated dietary changes as well as the FFH and MML prototypes. A total of 20 CHD patients and 7 informal caregivers participated. Qualitative, content analysis was performed to find themes grounded in the responses. RESULTS: Five predominant themes emerged: (1) decreasing carbohydrate intake and portion control are common dietary challenges, (2) clinician and social support makes dietary adherence easier, (3) FFH could make meal-planning and dietary adherence less complicated, (4) MML could save time and assist with healthy choices, and (5) additional features need to be added to make both tools more comprehensive. CONCLUSION: Food for the Heart and MML may be tools that CHD patients would value in making food choices and adhering to dietary recommendations, especially if additional features are added to assist patients with changes.

Evaluating the Role of Time in Investigative Analysis of Document Collections.

Time is a universal and essential aspect of data in any investigative analysis. It helps analysts establish causality, build storylines from evidence, and reject infeasible hypotheses. For this reason, many investigative analysis tools provide visual representations designed for making sense of temporal data. However, the field of visual analytics still needs more evidence explaining how temporal visualization actually aids the analysis process, as well as design recommendations for how to build these visualizations. To fill this gap, we conducted an insight-based qualitative study to investigate the influence of temporal visualization on investigative analysis. We found that visualizing temporal information helped participants externalize chains of events. Another contribution of our work is the lightweight evaluation approach used to collect, visualize, and analyze insight.

Does an Eye Tracker Tell the Truth about Visualizations?: Findings while Investigating Visualizations for Decision Making.

For information visualization researchers, eye tracking has been a useful tool to investigate research participants' underlying cognitive processes by tracking their eye movements while they interact with visual techniques. We used an eye tracker to better understand why participants with a variant of a tabular visualization called `SimulSort' outperformed ones with a conventional table and typical one-column sorting feature (i.e., Typical Sorting). The collected eye-tracking data certainly shed light on the detailed cognitive processes of the participants; SimulSort helped with decision-making tasks by promoting efficient browsing behavior and compensatory decision-making strategies. However, more interestingly, we also found unexpected eye-tracking patterns with SimulSort. We investigated the cause of the unexpected patterns through a crowdsourcing-based study (i.e., Experiment 2), which elicited an important limitation of the eye tracking method: incapability of capturing peripheral vision. This particular result would be a caveat for other visualization researchers who plan to use an eye tracker in their studies. In addition, the method to use a testing stimulus (i.e., influential column) in Experiment 2 to verify the existence of such limitations would be useful for researchers who would like to verify their eye tracking results.

Toward a deeper understanding of the role of interaction in information visualization.

Even though interaction is an important part of information visualization (Infovis), it has garnered a relatively low level of attention from the Infovis community. A few frameworks and taxonomies of Infovis interaction techniques exist, but they typically focus on low-level operations and do not address the variety of benefits interaction provides. After conducting an extensive review of Infovis systems and their interactive capabilities, we propose seven general categories of interaction techniques widely used in Infovis: 1) Select, 2) Explore, 3) Reconfigure, 4) Encode, 5) Abstract/Elaborate, 6) Filter, and 7) Connect. These categories are organized around a user's intent while interacting with a system rather than the low-level interaction techniques provided by a system. The categories can act as a framework to help discuss and evaluate interaction techniques and hopefully lay an initial foundation toward a deeper understanding and a science of interaction.