RESUMO
OBJECTIVE: To analyze the national and international literature on vocal health, working conditions and occupational health of telemarketers. METHODS: A literature review was conducted using the LILACS, PubMed and SciELO databases. The term "telemarketing" was used for all searches, along with the following descriptors: voice, vocal disorders, work condition and occupational health. Articles published in English, Portuguese or Spanish from 2009- 2019 were included. The variables selected for organizing the data were authors, region, first author's education, affiliation, journal, objective, sample, design, and result. RESULTS: A total of 540 publications were identified in the databases, and after applying the eligibility criteria, 14 articles were included in the final analysis. DISCUSSION: Of the articles selected for final analysis, there was a concentration of studies in 2014, with a new peak of resumption of research in 2019. Regarding Brazilian studies, there was a concentration of studies from the Southeast region, mostly developed by speech therapists. CONCLUSION: In the analyzed articles, it was possible to verify the interference of telemarketers' working conditions in their vocal and occupational health.
