Avaliação da satisfação de pacientes oncológicos com o serviço de saúde em um hospital público no Brasil / Evaluation of oncology patients satisfaction with health service in a public hospital in Brazil

Resumo Introdução A satisfação dos pacientes é fundamental para melhorar a qualidade dos serviços. Para uniformizar as pesquisas foi criado o EORTC-IN-PATSAT32. Objetivo O objetivo foi avaliar a satisfação dos pacientes com a internação. Método Foram entrevistados 322 pacientes, através dos questionários socioeconômico e EORTC-IN-PATSAT32. Os itens múltiplos foram agrupados nas dimensões previstas na versão brasileira do questionário. Foram utilizados testes de hipóteses para avaliar diferenças na avaliação. Resultados A maioria dos pacientes era do sexo masculino, maiores de 60 anos, baixa escolaridade, casados, em atendimento clínico e sem metástase. Maior nível de satisfação foi com alta hospitalar e maior insatisfação com a estrutura. Houve maior satisfação com a equipe multiprofissional entre os pacientes com menor escolaridade e mais de 40 anos. Os pacientes cirúrgicos e brancos tiveram a maior satisfação com os médicos. Pacientes casados foram os mais satisfeitos com a conduta terapêutica, enquanto homens e idosos foram os mais satisfeitos com a estrutura, e os brancos mais satisfeitos com a alta. Conclusão Sexo, faixa etária, raça, grau de escolaridade, estado civil e modalidade de tratamento influenciam a satisfação dos pacientes. Recomenda-se o desenvolvimento de estudos em outros hospitais do país para relacionar a satisfação com as características da população brasileira.

Abstract Background Patient satisfaction is fundamental to improve the quality of health services. In order to standardize the surveys, the EORTC-IN-PATSAT32 questionnaire was created. Objective The objective was to evaluate patients' satisfaction with hospitalization. Method 322 patients were interviewed through the socioeconomic aspects and EORTC-IN-PATSAT32 questionnaires. The multiple items were grouped in the dimensions provided for in the Brazilian version of the questionnaire. Hypothesis tests were used to evaluate differences in the evaluation. Results The majority of the patients were male, older than 60 years, low educational level, married, in clinical care and without metastasis. Higher level of satisfaction was with hospital discharge and greater dissatisfaction with the structure. There was greater satisfaction with the multi-professional team among patients with less education and more than 40 years. Surgical and white patients had the greatest satisfaction with physicians. Married patients were the most satisfied with the therapeutic conduct, while men and elderly were the most satisfied with the structure, as long as whites were more satisfied with the discharge. Conclusion Patient satisfaction is influenced by gender, age, race, education level, marital status and treatment modality. It is recommended the development of studies in other hospitals in the country to relate the satisfaction with the characteristics of the Brazilian population.

A systematic review of the measurement properties of the European Organisation for Research and Treatment of Cancer In-patient Satisfaction with Care Questionnaire, the EORTC IN-PATSAT32.

PURPOSE: The EORTC IN-PATSAT32 is a patient-reported outcome measure (PROM) to assess cancer patients' satisfaction with in-patient health care. The aim of this study was to investigate whether the initial good measurement properties of the IN-PATSAT32 are confirmed in new studies. METHODS: Within the scope of a larger systematic review study (Prospero ID 42017057237), a systematic search was performed of Embase, Medline, PsycINFO, and Web of Science for studies that investigated measurement properties of the IN-PATSAT32 up to July 2017. Study quality was assessed, data were extracted, and synthesized according to the COnsensus-based Standards for the selection of health Measurement INstruments (COSMIN) methodology. RESULTS: Nine studies were included in this review. The evidence on reliability and construct validity were rated as sufficient and of the quality of the evidence as moderate. The evidence on structural validity was rated as insufficient and of low quality. The evidence on internal consistency was indeterminate. Measurement error, responsiveness, criterion validity, and cross-cultural validity were not reported in the included studies. Measurement error could be calculated for two studies and was judged indeterminate. CONCLUSION: In summary, the IN-PATSAT32 performs as expected with respect to reliability and construct validity. No firm conclusions can be made yet whether the IN-PATSAT32 also performs as well with respect to structural validity and internal consistency. Further research on these measurement properties of the PROM is therefore needed as well as on measurement error, responsiveness, criterion validity, and cross-cultural validity. For future studies, it is recommended to take the COSMIN methodology into account.

Validation of EORTC IN-PATSAT32 for Chinese patients with gastrointestinal cancer.

PURPOSE: To test the psychometric properties and applicability of the European Organization for Research and Treatment of Cancer In-patient Satisfaction with Care Questionnaire 32 (EORTC IN-PATSAT32) for Chinese patients with gastrointestinal cancer. PATIENTS AND METHODS: A total of 106 inpatients with gastrointestinal cancer at Cangzhou Center Hospital were enrolled in this study. All were treated at Cangzhou Center Hospital from July 2013-March 2014. All participants self-administered the EORTC IN-PATSAT32 and EORTC Quality of Life Questionnaire - Core 30 (EORTC QLQ-C30). RESULTS: The Cronbach's α coefficients were >0.70 for all scales of the EORTC IN-PATSAT32. Multitrait scaling analysis showed that all-item scale correlation coefficients met the standard of convergent validity, while only 50.0% met the standard of discriminant validity. A weak correlation was found between the scales and single items of the EORTC IN-PATSAT32 and EORTC QLQ-C30. CONCLUSION: The EORTC IN-PATSAT32 appears to be a reliable, valid, and acceptable instrument for measuring patient satisfaction among Chinese patients with gastrointestinal cancer.

Patient satisfaction with inpatient care provided by the Sydney Gynecological Oncology Group.

PURPOSE: Patient satisfaction with the provision of hospital oncology services can have a significant impact on their overall treatment experience. AIMS: To assess patient satisfaction with the inpatient hospital services in the gynecological oncology setting using the IN-PATSAT32 questionnaire developed by the European Organization for Research and Treatment of Cancer (EORTC). METHODS: A modified version of the IN-PATSAT32 questionnaire with additional 16 items was administered to 52 adult surgical inpatients admitted with the Sydney Gynecological Oncology Group. All participants were provided with an information leaflet regarding the survey and written consent obtained. RESULTS: A high response rate (100%) from patients with varied social, ethnic, and educational backgrounds confirmed the acceptability of the survey. Standard of medical care provided, frequency of doctors' visits, exchange of information with doctors, friendliness of the staff, and state of the room ranked highly (>95%) on the patient satisfaction scales. Problems were identified with ease of access to and within the hospital, quality of food, and exchange of information with other hospital staff. CONCLUSIONS: Overall the satisfaction with inpatient care was rated very highly in most areas. Deficiencies in certain elements of provision of medical care to the patients were identified and steps have been taken to improve upon these shortcomings.