Achieving eco-innovative smart glass design with the integration of opinion mining, QFD and TRIZ.

Modern consumption patterns lead to massive waste, which poses challenges in storage and highlights the urgent need for more sustainable product development. Customer feedback on products plays a crucial role in product design, yet previous studies overlooked these invaluable insights. In response, this study introduces a novel systematic methodology that integrates the strengths of text mining, Quality Function Deployment (QFD), and the Theory of Inventive Problem Solving (TRIZ). Text mining techniques are utilized to extract customer requirements from online platforms, while QFD is used to translate these requirements into technical specifications. By integrating the contradiction matrix from TRIZ theory with the triptych, technical conflicts are resolved. The design process for next-generation smart glasses is employed as an illustrative case to validate the proposed integrated innovation design approach. Analytical outcomes suggest that the introduced methodology can effectively address sustainable product design challenges and sets the stage for future advancements in smart glasses.

A new hybrid MCDM approach for mitigating risks of hazardous material road transportation.

Given the ongoing development of the global economy, the demand for hazardous materials, which serve as essential components for numerous industrial products, is steadily increasing. Consequently, it becomes imperative to devise a methodology for mitigating the risks associated with the road transportation of hazardous materials. The objective of this study is to establish an integrated quality function deployment and multicriteria decision-making (QFD-MCDM) framework and identify the pivotal factors that propel Industry 5.0 (I5.0), thus fortifying supply chain resilience (SCR) and ameliorating the hazardous material transportation risks (HMTR). These measures encompass various strategic areas, including "establish a safe and inclusive work environment", "customized products and services", "enhance production flexibility and strengthen control redundancy", and "real-time data collection and analysis". By adopting these measures, enterprises can lead to sustainable and stable business operations. The findings of this study demonstrate the synergistic potential of integrating I5.0 and SCR in effectively mitigating HMTR. Additionally, these findings offer valuable insights and practical implications for enterprises across diverse industries.

A framework for prioritizing urban ecological infrastructure (UEI) implementation tasks based on residents' ecological demands and government policies.

With rapid urbanization, balancing urban ecological infrastructure (UEI) construction and residents' ecological demands (RED) has become an imperative but challenging issue for sustainable development. This study develops an integrated framework to systematically prioritize UEI implementation based on localized RED and government policies. We incorporate the Kano model and quality function deployment (QFD) approach to quantify the complex associations between various resident needs and existing policies. Taking Chengdu City as a case study, resident surveys and policy reviews are conducted to construct the demand-policy linkage matrix and determine the importance of UEI tasks. Results reveal that, (1) flood control capacity is most prioritized by RED, followed by wetland area and less PM2.5, while cultural service demands rank lower; (2) Forest coverage, green space development, wetland construction and park construction emerge as priority UEI implementation tasks that can maximize fulfilling RED. This novel framework enables adaptive customization of UEI planning for different cities through configurable modeling. It provides a valuable decision support tool that enables optimizing or improving the prioritization of UEI implementation tasks based on residents' preferences. The research results have important reference value for the prioritization of UEI implementation tasks.

[Improvement of quality characteristics of medical services based on patient satisfaction measurement results and QFD tools].

One of the directions to increase the effectiveness of medical organizations in the region is the development of managerial tools for improving the quality of medical services. The aim of the study is to develop an approach to improving the quality of medical services based on the results of measuring patient satisfaction with the quality of medical services, mapping satisfaction criteria to medical and technological characteristics of the quality of services, substantiation and selection of appropriate corrective measures. The method of measuring patient satisfaction with the quality of the provided medical service and the method of deploying quality functions ensuring transformation of patient needs and expectations into characteristics of service quality were used. The measurement of patients' satisfaction with the quality of medical services is carried out during medical and sociological research. The measurement results are obtained by statistical processing using a software set. To determine measures to improve the quality of cardiological services, the results of changing patient satisfaction were used in accordance with the method of deploying quality functions, which consists in implementing a number of steps that ensure the determination of a minimum set of additional requirements for medical services in order to meet the requirements of patients. This technique is supported by specialized software. Implementation of the proposed approach makes it possible to form tools aimed at creating an information model of medical services and ensure the change in the quality of such services demanded by patients.

Design of a concept vehicle for future-oriented urban mobility using design-driven methodologies.

Due to ever-increasing technological acceleration leading to rapid changes in society and its needs, just as today's habits and needs turn out to be completely different from those of only a few years ago, likewise it is reasonable to assume that the same trend will continue in its growth path, making today's solutions rapidly obsolete as time passes and technological innovations follow. This study aims to investigate possible solutions in search of a futuristic and breakthrough response to what is present today. The idea concerns the design of a new type of means of transportation that can best interface with what today are the various criticalities given by vehicular traffic mainly urban but also suburban, going to solve by generating new opportunities from previous problems. This system will be able to go alongside and gradually replace a substantial portion of the current means of transport going to conceptually redefine some elements taken for granted today. In this regard, the application of the IDeS (Industrial Design Structure) methodology has been found to be of great use, which, thanks to the scientific and repeatable methods contained within, has made it possible to arrive at a very clear visualization of the problem, a precise definition, and a level of innovation that is fully satisfactory with respect to the contemporary scenario, while always keeping an eye on feasibility while taking into account the conceptual and therefore deliberately very driven nature of the solution being designed.

Synthesis of strategies in post-COVID-19 public sector supply chains under an intuitionistic fuzzy environment.

Entities in public sector supply chains (SCs) often operate independently despite having interdependent objectives. Such a fragmented operational design poses several problems magnified by the presence of necessary public health measures fueled by COVID-19. This work contributes to the domain literature by introducing an overarching framework for synthesizing strategies in public sector SCs. The underlying component is the translation of information from the upstream to the downstream entities of the SCs, which is carried out by a Kano-enhanced quality function deployment. The proposed framework introduces intuitionistic fuzzy (IF) decision maps with the aid of the full consistency method to incorporate inherent interrelationships among strategies in the translation agenda. Under an IF environment that better captures judgment uncertainties, an actual case study of a multi-level public sector SC motivated by a government-funded project under the COVID-19 pandemic is demonstrated in this work. Findings of the case suggest that the government prioritizes meeting all project objectives. This requirement is reflected in the downstream SC. The project planning entity focuses on creating an overarching plan of operations, material request entity on complying with government procurement protocols, and maintaining public health and safety in operations for the procurement entity. Results show the effective synthesis of strategies across the SC, ensuring SC integration and collaboration. The case study demonstrates that maintaining public health and safety is a significant component of post-COVID-19 public sector SCs. Several practical insights on the synthesis of public sector SC strategies are also provided in this work.

Research on the improvement of physical examination service quality based on KANO model and quality function deployment / 中华健康管理学杂志

Objective:To establish an integrated model with KANO model and quality function deployment theory to determine the priority of measures in improving the quality of physical examination service.Methods:It was a cross-sectional study. A total of 196 physical examinees from the Health Management Center of the second affiliated Hospital of Dalian Medical University were selected by simple random sampling. Reliability test was used to analyze the reliability and validity of the questionnaire. KANO model was used to determine the importance of physical examination needs in health examination population. The quality function deployment model was used to create the house of quality and determine the priority of the importance of various service measures.Results:In the high important attribute requirements of physical examination, the final importance of emergency ability, outpatient time, professional and advanced equipment are 0.054, 0.052, 0.047 and 0.046 respectively. The measures that needed to be given priority to improve the quality of physical examination services were to improve the quality of medical services (absolute importance=107.5), strengthen skill assessment (absolute importance=70.1), define guidance, consultation and clinic identification (absolute importance=56.2), introduce advanced equipment and facilities (absolute importance=53.7), timely and accurate physical examination report (absolute importance=51.9) and interpretation of physical examination report (absolute importance=50.9).Conclusions:The physical examination center should give priority to the measures such as improving the medical level, strengthening the skill examination, introducing advanced equipment and facilities, defining the guidance of examination, consultation and consultation room identification, and strengthening service management.

Hypergraph and network flow-based quality function deployment.

Quality function deployment (QFD) has been a widely-acknowledged tool for translating customer requirements into quality product characteristics based on which product development strategies and focus areas are identified. However, the QFD method considers the correlation and effect between development parameters, but it is not directly implemented in the importance ranking of development actions. Therefore, the cross-relationships between development parameters and their impact on customer requirement satisfaction are often neglected. The primary objective of this study is to make decision-making more reliable by improving QFD with methods that optimize the selection of development parameters even under capacity or cost constraints and directly implement cross-relationships between development parameters and support the identification of interactions visually. Therefore, QFD is accessed from two approaches that proved efficient in operations research. 1) QFD is formulated as a network flow problem with two objectives: maximizing the benefits of satisfying customer needs using linear optimization or minimizing the total cost of actions while still meeting customer requirements using assignment of minimum cost flow approach. 2) QFD is represented as a hypergraph, which allows efficient representation of the interactions of the relationship and correlation matrix and the determination of essential factors based on centrality metrics. The applicability of the methods is demonstrated through an application study in developing a sustainable design of customer electronic products and highlights the improvements' contribution to different development strategies, such as linear optimization performed the best in maximizing customer requirements' satisfaction, assignment as minimum cost flow approach minimized the total cost, while the hypergraph-based representation identified the indirect interactions of development parameters and customer requirements.

R.Graph: A new risk-based causal reasoning and its application to COVID-19 risk analysis.

Various unexpected, low-probability events can have short or long-term effects on organizations and the global economy. Hence there is a need for appropriate risk management practices within organizations to increase their readiness and resiliency, especially if an event may lead to a series of irreversible consequences. One of the main aspects of risk management is to analyze the levels of change and risk in critical variables which the organization's survival depends on. In these cases, an awareness of risks provides a practical plan for organizational managers to reduce/avoid them. Various risk analysis methods aim at analyzing the interactions of multiple risk factors within a specific problem. This paper develops a new method of variability and risk analysis, termed R.Graph, to examine the effects of a chain of possible risk factors on multiple variables. Additionally, different configurations of risk analysis are modeled, including acceptable risk, analysis of maximum and minimum risks, factor importance, and sensitivity analysis. This new method's effectiveness is evaluated via a practical analysis of the economic consequences of new Coronavirus in the electricity industry.

Implementation of the circular supply chain management in the pharmaceutical industry.

The ever-increasing levels of pollution and waste creation have subjected industries around the world to incorporate the concept of circular economy (CE) in their supply chains. The amalgamation of the CE approach along with supply chain management is called circular supply chain management (CSCM). Among other industries, the pharmaceutical industry is also involved in damaging the ecosystem. Hence, an effective framework for the adoption of CSCM in a particular industry is very essential. Therefore, this paper aims to devise a model that will help the pharmaceutical industries to adopt CSCM in their organizations. For this purpose, the study in the first phase identifies ten barriers that are working as an impediment in the adoption of the CSCM approach. To counter those barriers, the study in the second phase identifies a set of twelve enablers. To analyse the barriers and enablers, the study uses a new hybrid methodology. For allocating weights and prioritizing the barriers, the fuzzy multi-criteria decision-making (MCDM) technique, i.e. fuzzy full consistency method (F-FUCOM) is used, whereas the total quality management tool, i.e. fuzzy quality function deployment (FQFD) is used to rank the enablers. The results from F-FUCOM suggest "lack of financial resources and funding", "market challenges", and "lack of coordination and collaboration among the entire supply chain network" to be the top-most barriers, respectively, whereas the results achieved from the FQFD suggest "industrial symbiosis", "Reverse Logistic (RL) infrastructure", and "block chain technology" to be the top-ranked enablers, respectively. The provision of a facilitating framework for the adoption of CSCM in the pharmaceutical industry and the newly developed hybrid methodology are both novelties of this study.

Development of Tiny Vane-Type Magnetorheological Brake Considering Quality Function Deployment.

Many studies focus on the torque-to-dimension ratio when designing magnetorheological brakes (MRB), especially for ankle foot orthosis (AFO) devices. Vane MRB is one type of MRB with a limited angle of motion that is naturally suitable to be applied to AFO. However, very few implement quality function deployment (QFD) when making MRB, whereas QFD is an essential factor in making product designs. In this study, a tiny vane-type MR brake (TVMRB) was successfully made using the QFD method. Torque characteristics are determined by analysis of magnetic flux density, theoretically, by 3D simulation, and by using Ansys Maxwell experimentally. For consideration, the analysis was carried out with fluid gap variations (0.5 mm, 0.75 mm, and 1 mm) and current variations (0.5-2 A with 0.5 A increments). As a result, ignoring the leakage of MR fluid (MRF), at a constant rotation of 10 rpm, the smallest torque of 6.14 Nm was obtained at the fluid gap variation of 1 mm and input current of 0.5 A, whereas the largest torque was 46.71 Nm at the fluid gap variation of 0.5 mm and input current of 2 A. Apart from torque, this article will also discuss other brake performances in the form of operational range and power consumption. Finally, the structure of the TVMRB design is compared with other designs presented in the House of Quality (HOQ).

Application of quality function deployment technology in extracorporeal membrane oxygenation treatment of patients with critical cardiopulmonary disease / 中华危重病急救医学

Objective:To accurately and effectively identify the most critical needs of extracorporeal membrane oxygenation (ECMO) treatment for patients with severe cardiopulmonary diseases, and to better carry out continuous improvement of medical service quality an patients' satisfaction.Methods:Patients who underwent ECMO and transferred from 56 medical institutions in the Henan Provincial People's Hospital Critical Care Medicine Specialist Alliance [the patients who were transported before applying quality function deployment (QFD) from June 2017 to May 2018 were enrolled as the control group, and patients who were transported after applying QFD from June 2018 to May 2019 were the observation group], medical staff in the alliance hospitals, ECMO transfer teams and transfer driver teams were enrolled as the subjects of the survey. QFD was applied to convert the collected requirements into quality improvement elements for targeted improvement measures.Results:A total of 125 questionnaires were distributed in this survey, and 116 valid questionnaires were collected, including 91 from patients (including 27 from the control group and 64 from the observation group), 10 from the medical staff of the alliance hospitals, 10 from the ECMO transport teams and 5 from the transport driver teams. The questionnaire recovery rate was 92.8%. The improvement elements of ECMO treatment for patients with critical cardiopulmonary diseases were ranked according to the importance, and the top five were as follows: the accuracy of the first diagnosis, the specialization of ECMO team, the guarantee of vehicle safety, the seamless responses, and the smooth coordinated rescue protocol.Conclusion:The top five improvement elements should be prioritized in ECMO treatment of patients with critical cardiopulmonary disease in all hospitals of the Alliance to ensure more accurate and timely treatment.

Test Plan for the Verification of the Robustness of Sensors and Automotive Electronic Products Using Scenario-Based Noise Deployment (SND).

The targeted shortening of sensor development requires short and convincing verification tests. The goal of the development of novel verification methods is to avoid or reduce an excessive amount of testing and identify tests that guarantee that the assumed failure will not happen in practice. In this paper, a method is presented that results in the test loads of such a verification. The method starts with the identification of the requirements for the product related to robustness using the precise descriptions of those use case scenarios in which the product is assumed to be working. Based on the logic of the Quality Function Deployment (QFD) method, a step-by-step procedure has been developed to translate the robustness requirements through the change in design parameters, their causing phenomena, the physical quantities as causes of these phenomena, until the test loads of the verification. The developed method is applied to the test plan of an automotive sensor. The method is general and can be used for any parts of a vehicle, including mechanical, electrical and mechatronical ones, such as sensors and actuators. Nonetheless, the method is applicable in a much broader application area, even outside of the automotive industry.

Integrating Quality Tools and Methods to Analyze and Improve a Hospital Sterilization Process.

Healthcare facilities are facing major issues and challenges. Hospitals continuously search approaches to improve operations quality, optimize performance, and minimize costs. Specifically, an efficient hospital sterilization process (HSP) allows reusable medical devices (RMDs) to be more quickly available for healthcare activities. In this context, this paper describes an integrated approach developed to analyze HSP and to identify the most critical improvement actions. This proposed approach integrates four quality tools and techniques. Firstly, a structured analysis and design technique (SADT) methodology is applied to describe HSP as a hierarchy of activities and functions. Secondly, the failure modes and effects analysis (FMEA) method is used as a risk assessment step to determine which activity processes need careful attention. Thirdly, a cause-effect analysis technique is used as a tool to help identify all the possible improvement actions. Finally, priority improvement actions are proposed using the quality function deployment (QFD) method. To validate the proposed approach, a real sterilization process used at the maternity services of Hedi-Cheker Hospital in the governorate of Sfax, Tunisia, was fully studied. For this specific HSP, the proposed approach results showed that the two most critical activities were (1) improving the coordination between the sterilization service and the surgery block and (2) minimizing the average duration of the sterilization process to ensure the availability of RMDs in time.

Developing Pandemic Prevention and Control by ANP-QFD Approach: A Case Study on Urban Furniture Design in China Communities.

BACKGROUND: An infectious disease can affect human beings at an alarming speed in modern society, where Coronavirus Disease 2019 (COVID-19) has led to a worldwide pandemic, posing grave threats to public security and the social economies. However, as one of the closest attachments of urban dwellers, urban furniture hardly contributes to pandemic prevention and control. METHODS: Given this critical challenge, this article aims to propose a feasible solution to coping with pandemic situations through urban furniture design, using an integrated method of Quality Function Deployment (QFD) and Analytic Network Process (ANP). Eight communities in China are selected as the research sites, since people working and living in these places have successful experience preventing and containing pandemics. RESULTS: Three user requirements (URs), namely, usability and easy access, sanitation, and health and emotional pleasure, are determined. Meanwhile, seven design requirements (DRs) are identified, including contact reduction, effective disinfection, good appearance, social and cultural symbols, ergonomics, smart system and technology and sustainability. The overall priorities of URs and DRs and their inner dependencies are subsequently determined through the ANP-QFD method, comprising the House of Quality (HQQ). According to the theoretical results, we propose five design strategies for pandemic prevention and control. CONCLUSION: It is demonstrated that the incorporated method of ANP-QFD has applicability and effectiveness in the conceptual product design process. This article can also provide a new perspective for pandemic prevention and control in densely populated communities in terms of product design and development.

A User Centered Methodology for the Design of Smart Apparel for Older Users.

Smart clothing plays a big role to foster innovation and to. boost health and well-being, improving the quality of the life of people, especially when addressed to niche users with particular needs related to their health. Designing smart apparel, in order to monitor physical and physiological functions in older users, is a crucial asset that user centered design is exploring, balancing needs expressed by the users with technological requirements related to the design process. In this paper, the authors describe a user centered methodology for the design of smart garments based on the evaluation of users' acceptance of smart clothing. This comparison method can be considered as similar to a simplified version of the quality function deployment tool, and is used to evaluate the general response of each garment typology to different categories of requirements, determining the propensity of the older user to the utilization of the developed product. The suggested methodology aims at introducing in the design process a tool to evaluate and compare developed solutions, reducing complexity in design processes by providing a tool for the comparison of significant solutions, correlating quantitative and qualitative factors.

Research on medical service quality improvement of a public hospital based on Kano model and quality function deployment / 中华医院管理杂志

Objective:To study the improvement of medical service quality in a public hospital by integrating Kano and quality function deployment(QFD)technology, so as to provide reference for the improvement of service quality in hospitals.Methods:The Kano questionnaire of patients′ needs was designed, the attributes of patients′ needs were identified, and the importance of patients′ needs was calculated and determined. Then, using the house of quality technology in QFD, the patient needs were transformed into corresponding medical service quality assurance elements, and the improvement priority of each assurance element was determined through calculation.Results:The six quality assurance elements most expected to be improved by patients in the hospital were to improve medical level, strengthen service management, improve supervision and review mechanism, standardize complaint process, ensure drug safety and guidance, and track treatment effect.Conclusions:The integrated Kano-QFD technology can provide an effective methodological reference for improving the quality of medical service.

Determining the relative importance of titania nanotubes characteristics on bone implant surface performance: A quality by design study with a fuzzy approach.

TiO2 nanotubes (TNTs) are a promising bone/dental implant surface modification strategy with enhanced bioactivity and local therapeutic functions. However, inconsistencies related to the understanding of the influence of various TNTs characteristics on Ti implant functions, and the multi-factorial inter-dependence of such characteristics, requires an in-depth Quality by Design (QbD) analysis towards optimizing TNTs-modified implants. To this end, an extensive systematic literature search was undertaken to identify the various TNTs characteristics that may influence implant performance. Subsequently, in order to facilitate a QbD analysis, an expert questionnaire survey was carried out to determine the perceived contribution of various TNTs characteristics on an implant's biological, physicochemical, and mechanical performance. To achieve this goal, the Quality Function Deployment method was employed using symmetrical triangular fuzzy numbers to translate qualitative expert opinion into meaningful quantitative information. The results show that pore diameter, inter-nanotube distance and wall thickness are the TNTs characteristics with the most influential effects on the overall implant performance. This pioneering study evaluates perceived importance of various parameters contributing to TNTs functionality, and represents a step forward in the implementation of QbD strategies towards optimizing nano-engineered Ti implants.

Hazard function deployment: a QFD-based tool for the assessment of working tasks - a practical study in the construction industry.

Despite the efforts made, the number of accidents has not significantly decreased in the construction industry. The main reasons can be found in the peculiarities of working activities in this sector, where hazard analysis and safety management are more difficult than in other industries. To deal with these problems, a comprehensive approach for hazard analysis is needed, focusing on the activities in which a working task is articulated since they are characterized by different types of hazards and thus risk levels. The study proposes a methodology that integrates quality function deployment (QFD) and analytic network process methods to correlate working activities, hazardous events and possible consequences. This provides more effective decision-making, while reducing the ambiguity of the qualitative assessment criteria. The results achieved can augment knowledge on the usability of QFD in safety research, providing a basis for its application for further studies.

Supply chain analysis of e-waste processing plants in developing countries.

e-Waste is generated at the staggering rate of 6.1 kg per person. In 2016, 44.7 million tonnes was generated globally, and the amount is estimated to reach 52 million tonnes annually by 2021. The management of this huge quantity of e-waste is a major problem across the world, primarily in developing countries. An effective e-waste management system is linked to the sustainability of e-waste processing plants, and currently it is plagued with different supply chain network (SCN) issues. To address the issues and challenges of SCN, there is a need to prioritize and address the constructs. The study thus combines two multiple criteria decision making (MCDM) tools, the analytical hierarchy process (AHP) and quality function deployment, to prioritize the constructs identified from literature and supported by field studies. The house of quality (HOQ) has been used for analyzing different stakeholders' requirements. The degree of importance for HOQ-1 has been derived using the AHP tool. The study revealed the most intriguing issues and challenges of e-waste processing plants considering the requirements of different stakeholders. The results showed formal collection, storage, semi-informal collection, and e-waste quality to be the major issues of processing plants. The findings obtained from MCDM analysis have been validated though two case studies in India and China. If the results obtained are applied to the existing e-waste SCN, a holistic e-waste management system can be achieved for developing countries.