When help is not wanted: Frustrated needs and poor after-work recovery as consequences of unwanted help at work.

Instrumental help and support in the workplace are mostly associated with outcomes that are considered desirable for organisations and their employees. In this study, we seek to shed light on a specific type of help at work that may entail negative consequences: being offered help that is not wanted by the recipient. Drawing on basic psychological needs theory and on theory of ruminative thoughts, we propose that offering unwanted help frustrates the recipient's psychological needs for autonomy and competence, which in turn affects after-work recovery processes in the form of increased rumination and decreased psychological detachment. Supporting our hypotheses, a cross-sectional survey study (Study 1, N = 279) revealed that employees who were offered unwanted help from coworkers or supervisors experienced higher frustration in need for competence and autonomy, which in turn was associated with higher rumination after work and less psychological detachment from work. Results from a time-lagged survey with two measurement points 2 weeks apart (Study 2, N = 165) showed that being offered unwanted help was concurrently related to increased competence and autonomy frustration, of which only autonomy frustration later translated into higher after-work rumination and ultimately lower psychological detachment from work. Our findings suggest that needs frustration provides a promising approach to investigate and explain potentially detrimental effects of unwanted help at work on after-work recovery processes.

Social support at work and job satisfaction among midwives: The mediating role of positive affect and work engagement.

AIMS: This study examined whether social support at work from superiors and colleagues is associated with positive affect at work, and whether work engagement creates a positive relationship with job satisfaction among midwives. We also investigated whether a positive affect and work engagement mediate the relationship between social support at work and job satisfaction. DESIGN: This was a quantitative cross-sectional study. METHODS: Data were collected from 163 midwives working in the Polish public healthcare system between June 2019 and December 2019. RESULTS: There was a direct relationship between support from superiors and colleagues, positive affect at work, work engagement and job satisfaction. The relationship between support from superiors and job satisfaction was mediated partially by positive affect at work and work engagement. In contrast, the relationship between support from colleagues and job satisfaction was mediated entirely by positive affect at work and work engagement. CONCLUSION: Support from colleagues, compared to support from superiors, was a stronger predictor of positive affect at work and job satisfaction among midwives. Support at work is a resource that leads to higher job satisfaction by generating positive feelings and increasing work engagement. IMPACT: We recommend paying particular attention to the role of inter-personal relationships and positive feelings at work in shaping the level of satisfaction with work among midwives. The personnel management policy at healthcare institutions should be oriented towards strengthening supportive attitudes in the workplace.

Satisfied as professionals, but also exhausted and worried!!: The role of job demands, resources and emotional experiences of Spanish nursing home workers during the COVID-19 pandemic.

Nursing home workers have been exposed to great physical and mental burdens during the COVID-19 pandemic. Although this has generated high levels of exhaustion, it may also have contributed to feelings of professional satisfaction. The objective of this study was to explore the levels of satisfaction among nursing home workers during the COVID-19 pandemic, as well as the role of job demands, resources and emotional experiences in explaining their levels of satisfaction. This cross-sectional study was conducted in Spain between March and May 2020. Three hundred and thirty-five nursing home workers participated. A quantitative analysis was conducted, as was a content analysis of the responses to an open-ended question about the respondents' perceptions of job demands and resources during the crisis. The results showed that workers had very high levels of satisfaction. Social pressure from work, contact with death and suffering, and emotional exhaustion were negatively associated with satisfaction. Moreover, under conditions of extensive contact with suffering people and great fear of contagion, social support at work was shown to promote professional satisfaction. In conclusion, nursing home workers in Spain experienced high rates of satisfaction during the COVID-19 crisis despite the high job demands, lack of job resources, fear of contagion and exhaustion. The main practical implication of this study is the importance of ensuring optimal working conditions in the nursing home sector in order to guarantee professional satisfaction, prevent burnout, reduce turnover and promote post-crisis resilience.

A person-centered perspective on the factors associated with the work recovery process.

BACKGROUND AND OBJECTIVES: This research identified profiles characterized by distinct levels of overcommitment, rumination, psychological detachment (Studies 1 and 2), and need for recovery (Study 2). This research also considers the role of hindrance demands and resources in the prediction of profile membership, and the outcomes of these profiles. METHODS: These objectives were addressed in two empirical cross-sectional studies relying on self-reported questionnaires. Study 1 relies on a convenience sample of French workers from a variety of occupations. Study 2 relies on a convenience sample of French nurses and nursing assistants. RESULTS: Latent profile analyses revealed four identical profiles in both studies (High Ability to Achieve Recovery, Moderately High Ability to Achieve Recovery, Moderately Low Ability to Achieve Recovery, and Low Ability to Achieve Recovery), accompanied by an additional (Normative) profile in Study 2. The results from both studies revealed well-differentiated outcome associations, which generally matched the theoretical desirability of the identified profiles. Likewise, hindrance demands were associated with a decreased likelihood of membership into the High Ability to Achieve Recovery profile, as well as an increased likelihood of membership into the Low Ability to Achieve Recovery profile across studies. CONCLUSIONS: Theoretical contributions and implications for practice are discussed.

Association between Presenteeism, Psychosocial Aspects of Work and Common Mental Disorders among Nursing Personnel.

Presenteeism is the term used to describe going in to work even with a health problem. The phenomenon has been identified as one prior factor in sickness absence and, accordingly, the better it is understood, the better will be the prevention strategies. This study aimed to examine the mediating role of presenteeism (the ability to concentrate on work and to complete work despite a health problem) in the association between psychosocial factors at work and common mental disorders (CMD). This cross-sectional study included 1218 nursing personnel at a public hospital in Brazil. Structural equation modelling was performed. The sample comprised mostly women (85.4%), and the mean age was 44.1 (SD = 11.3; range: 24-70) years. Prevalence of presenteeism was 32.8%. Among presenteeist workers (n = 400), a relationship was observed between presenteeism and higher CMD scores. Furthermore, being able to concentrate on work even with a health problem mediated the relationship between social support and CMD and between psychological demands and CMD. Working when sick impairs both the work and the worker's health. Interventions designed to improve working conditions and interpersonal relations can be effective strategies against presenteeism.

Qualidade de Vida Profissional: o que mantém o bem-estar psíquico de bombeiros? / Quality of Professional Life: what maintain the psychic well-being of firefighters? / Calidad de Vida Profesional: ¿qué mantiene el bienestar psíquico de bomberos?

Esta pesquisa teve como objetivo avaliar o impacto do suporte social no trabalho e da autoeficácia sobre a Qualidade de Vida Profissional (QVP) em bombeiros militares de Campina Grande-PB. Participaram 101 bombeiros (amostra de 85%), respondendo aos instrumentos: ProQOL-IV, EPSST, QSG-12 e Questionário Sociodemográfico. Para análise dos dados no SPSS, foram aplicadas estatísticas descritivas, correlacionais e de regressão, sendo o cálculo de Spearman usado para seleção dos preditores de QVP mais significativos (p > 0,05). Os resultados indicam 84,2% da amostra com Satisfação por Compaixão e apenas 15,8% com Fadiga por Compaixão (Burnout e ETS). Nas análises de regressão, o fator Redução da Autoeficácia se mostrou melhor preditor da QVP, mediado pelos suportes Informacional e Emocional, conduzindo concluir que os bombeiros experimentam excelente QVP, provavelmente porque vivências positivas no trabalho, como sentir-se eficaz, têm propiciado à equipe mais êxitos que fracassos em salvaguardar vidas.

This research aimed to evaluate the impact of social support in the workplace and self-efficacy on the Quality of Professional Life (QPL) in military firefighters from Campina Grande-PB. 101 firefighters participated (85% sample), responding to the instruments: ProQOL-IV, EPSST, GHQ-12 and Sociodemographic Questionnaire. To analyze the data in SPSS, were applied descriptive, correlational and regression statistics, being the Spearman's calculation used to select the most significant QPL predictors (p> 0.05). The results indicate 84,2% of the sample with Compassion Satisfaction and only 15,8% with Compassion Fatigue (Burnout and STS). In the regression analyzes, the Reduction of Self-efficacy factor was the best predictor of QPL, mediated by the Informational and Emotional supports, leading to the conclusion that firefighters experience excellent QPL, probably because positive experiences at work, such as feeling effective, have provided the team with more successes than failures in safeguarding lives.

Esta investigación tuvo como objetivo evaluar el impacto del apoyo social en el trabajo y de la autoeficacia sobre la Calidad de Vida Profesional (CVP) en bomberos militares de Campina Grande-PB. Participaron 101 bomberos (muestra del 85%), respondiendo a los instrumentos: ProQOL-IV, EPSST, GHQ-12 y el Cuestionario Sociodemográfico. Para el análisis de los datos en el SPSS, se aplicaron estadísticas descriptivas, correlacionales y de regresión, siendo el cálculo de Spearman usado para seleccionar los predictores de CVP más significativos (p> 0,05). Los resultados indican el 84,2% de la muestra con Satisfacción por Compasión y sólo el 15,8% con Fatiga por Compasión (Burnout y ETS). En los análisis de regresión, el factor Reducción de la Autoeficacia se mostró mejor predictor de la CVP, mediado por los apoyos Informativo y Emocional, conduciendo concluir que los bomberos experimentan excelente CVP, probablemente porque vivencias positivas en el trabajo, como sentirse eficaz, han propiciado al equipo más éxitos que fracasos en salvaguardar vidas.

Working conditions and compensated sickness absence among nurses and care assistants in Sweden during two decades: a cross-sectional biennial survey study.

OBJECTIVES: The aims of the study were to trace the patterns of work environment factors and compensated sickness absence (SA) among nurses and care assistants compared with other occupations and to compare SA among exposed and non-exposed nurses and care assistants. DESIGN: A cross-sectional survey on work environment factors based on the biennial Swedish Work Environment Surveys 1991-2013, linked to longitudinal register data on SA 1993-2014. PARTICIPANTS: The study included 98 249 individuals, stratified into nurses and care assistants (n=16 179) and a reference population including all other occupations (n=82 070). OUTCOME MEASURE: Annual days of compensated SA (>14 days) 3 years after exposure years. RESULTS: Nurses and care assistants had higher SA in 1993-2014 compared with all other occupations, and differences in background factors only partly explained this relationship. For both groups, exposure to physical work factors remained steady, but the number of exposed were 10%-30% higher among nurses and care assistants. Those exposed to heavy physical work and strenuous working postures had in most years significantly higher SA when compared with non-exposed (rate ratio range: 1.4-1.9). Exposure to high job demands increased 10%-25% in 1991-1999 among nurses and care assistants but became more stable in 2001-2013 and high proportions of high job demands coincided with the increase in SA in 1995-1999. Nurses and care assistants exposed to high job demands had for most years significantly higher SA than non-exposed (rate ratio range: 1.5-2.1). Low job control and low support from supervisors elevated SA significantly only for a few years. CONCLUSIONS: Exposure to negative work factors among nurses and care assistants was weakly associated with variations in SA, but may be related to their higher level of SA when compared with other occupations. Improved physical and psychosocial working conditions may reduce the elevated SA level in these occupations.

Presenteísmo: contribuições do modelo demanda-controle para a compreensão do fenômeno / Presenteeism: contributions of the control-demand model for a phenomenon understanding

Este estudo visa compreender o estado da arte dos estudos sobre presenteísmo (fenômeno de comparecer ao trabalho mesmo se sentindo doente) à luz do Modelo Demanda-Controle (MDC). Visa ainda contribuir para a discussão sobre demandas, controle, apoio social (postulados no modelo) e estabelecer relação entre eles. Para tanto, foi realizada uma pesquisa bibliográfica, levantando os principais construtos teóricos sobre a temática em bases de dados científicas nacionais e internacionais, a fim de construir um modelo organizado e sistematizado. Ao traçar um panorama da atualidade sobre a relação entre os aspectos psicossociais do trabalho e o presenteísmo dos trabalhadores, percebe-se uma forte relação entre demandas, controle e apoio social no trabalho e o presenteísmo, de forma que as altas demandas de trabalho estão associadas positivamente ao presenteísmo. No entanto, há lacunas a respeito do entendimento científico sobre esse campo de estudo decorrentes da escassez de produções nacionais e internacionais sobre os antecedentes do presenteísmo. Portanto, há um amplo campo de estudo a ser revelado sobre esse assunto

This study aims to understand the latest studies on presenteeism (the act of attending work while sick) based on the Demand-Control Model. It also aims to contribute to the discussion on the presenteeism, demand, control and social support, and establish a relation between them. For its achievement, we carried out a bibliographical research, relating theoretical constructs on the subject in national and international scientific database, in order to create an organized and systematized model. Through a current study on the relationship between psychosocial aspects of work and workers presenteeism, we realized a strong relationship between demands, control and social support at work and presenteeism, so that the high job demands are associated positively to presenteeism. However, there are gaps regarding the scientific understanding of this field of study, which are due to the shortage of national and international productions on the antecedents of presenteeism. Therefore, there is a broad field of study to be unveiled on this subject

Impacto de fatores psicossociais sobre o desempenho: um estudo com tutores EAD / Psychosocial factors impact on performance: a study with tutors in distance education

Considerando a acelerada expansão da Educação a Distância (EaD) no Brasil e os desafios que ainda enfrenta, torna-se importante dedicar um olhar cuidadoso sobre as questões envolvidas. Do ponto de vista da Psicologia, o foco no indivíduo que trabalha com EaD é fundamental. Neste contexto, destaca-se o trabalho do tutor, um recorte deste complexo mundo do trabalho em EaD, alvo deste estudo. O desempenho profissional do tutor depende de fatores tecnológicos, ambientais e psicossociais. Neste este estudo, o objetivo foi verificar o impacto que as crenças de autoeficácia no trabalho, a percepção de suporte social e o engajamento no trabalho exercem sobre o desempenho de tutores de disciplinas oferecidas a distância. A pesquisa teve caráter transversal e foi desenvolvida em uma universidade brasileira com sede no Estado de São Paulo. Os 227 tutores participantes atuavam em diferentes localidades do Brasil; 62% eram mulheres, 65% casados, 66% possuíam idades entre 25 e 45 anos e 97% cursou pelo menos especialização. A coleta dos dados foi realizada por meio eletrônico. Foram aplicadas escalas válidas e confiáveis de autoeficácia, engajamento e percepção de suporte social no trabalho, além de um questionário de dados sociodemográficos. Foi ainda realizada pesquisa documental para levantar informações sobre desempenho. Cálculos de médias, desvios-padrão, medianas e quartis revelaram que os tutores possuem bons níveis de autoeficácia, engajamento no trabalho e desempenho. Mais de 75% deles percebem ter acesso a informações suficientes e importantes, bem como contar com relacionamentos confiáveis e afetivos no trabalho, enquanto metade percebe dispor de bons insumos materiais, financeiros, técnicos e gerenciais. Resultados de análises de variância revelaram não haver diferenças entre desempenho de grupos que exercem outras atividades profissionais além da tutoria e os que não exercem, nem entre grupos que possuem e não possuem formação específica para atuar ..... (AU)

Taking into consideration the fast expansion of distance education (DE) in Brazil, and the challenges it still faces, it is important to take a careful look at the issues involved in it. From the viewpoint of Psychology, the focus on the individual working with DE is fundamental. In this context, the tutor s work stands out; it is an outline of this complex world of working in DE, target of this study. The tutor s professional performance depends on technological, environmental, and psychosocial factors. This study aimed to check out the impact that such beliefs as self-efficacy at work, social support perception, and engagement at work have on the performance of tutors for disciplines offered at a distance. The research had a transversal character, and it was developed at a Brazilian university based in São Paulo. 227 tutors participated, 62por cento female, 65por cento married, 66por cento aged between 25 and 45 years old, and 97por cento with post-graduation. Data collection was carried out electronically; valid and reliable scales of self-efficacy, engagement, and social support perception at work were applied, besides a socialdemographic questionnaire. Institutional information was surveyed about performance. Statistical descriptive analyses revealed that more than 75por cento of them realize they have enough and important information as well as reliable and affective relationships at work, whereas half of them realize that have good material, financial, technical, and managerial inputs. Results of variance analyses (ANOVA) revealed that there were no differences between the performance of groups that exercise other professional activities besides tutoring and those who do not, nor among groups that have or do not have specific formation to act in tutoring in DE..... (AU)

The association of mobility disability, weight status and job strain: A cross-sectional study.

AIMS: The study investigated whether people with mobility disability (MD) and/or obesity had higher job strain than people without it, and whether social support at work modifies this association. METHODS: The study included 35,160 individuals (25-64 years of age) from the Stockholm Public Health Surveys of 2006 and 2010. Data on MD and obesity (BMI ⩾ 30 kg/m(2)calculated from weight (kg) and height (m)) were self-reported. According to the Demand-Control-Support theory job strain, collective strain, and isolated strain were calculated for six groups of people based on the presence of MD and obesity, using the subtraction approach (demand minus control). Differences in job strain mean scores were estimated by multivariate linear regression. Social support at work was analyzed as a potential effect modifier (high/low). RESULTS: Obese people with MD had the highest job strain (ß = 0.92, 95% CI 0.64-1.19), compared to normal weight people without MD (reference group). We found that social support at work significantly (p<0.001) modifies the association between job strain, MD and obesity. Obese people with MD had the highest isolated strain (ß = 2.92, 95% CI 2.52-3.31), and the highest collective strain, although of smaller magnitude (ß = 0.34, 95% CI 0.05-0.63), compared to the reference group. CONCLUSIONS: Obese people with MD perceive higher job strain than non-disabled people of normal weight. Strategies aiming to increase the social support at work may be important for this group of people to prevent them from experiencing unhealthy job strain.

Authentic leadership, social support and their role in workplace bullying and its mental health consequences.

The aim of this study was to show how authentic leadership is related to social support and exposure to workplace bullying and how these variables are related to mental health. For our sample of 820 office workers employed in different Polish organizations and sectors, social support from supervisors moderated the relationship between authentic leadership and workplace bullying. Social support from co-workers moderated the relationship between workplace bullying and mental health and authentic leadership moderated the relationship between workplace bullying and mental health.

Relações entre significado do trabalho e percepção de suporte para pessoas com deficiência em organizações brasileiras / Relationship between meaning of work and perception of support for people with disabilities in Brazilian organizations / Relaciones entre significado de trabajo y percepción del apoyo para personas con discapacidad en organizaciones brasileras

Mediante a obrigatoriedade de contratação de pessoas com deficiência advinda com a Lei de Cotas, o processo de inclusão de pessoas com deficiência (PcD) nas organizações brasileiras tem sido permeado por desafios, tanto para as empresas quanto para as próprias PcD. Este trabalho foi desenvolvido com o propósito de verificar a influência da percepção de suporte social e de suporte organizacional no significado do trabalho para PcD. As investigações foram realizadas com uma amostra de 169 pessoas com deficiência que trabalham em organizações de diversos segmentos nas diferentes regiões do Brasil. Concluiu-se que as categorias que melhor descrevem o significado do trabalho concreto das pessoas com deficiência estão associadas à garantia de condições econômicas de sobrevivência e de sustento pessoal e familiar, da estabilidade no emprego, do salário e do progresso social. As percepções de 'Suporte Social no Trabalho' e de 'Suporte Organizacional' são variáveis preditivas do Significado do Trabalho...

Regarding to the obligation to employ disabled people, due to the Quotas Act, the inclusion process of people with disability (PWD) in Brazilian organizations has been permeated by challenges, both for the companies and for the PWD. This work has been conducted with the purpose of verifying the influence of social support perception and of organizational support in the work meaning to PWD. The investigations were carried out with a sample of 169 disabled people who work in companies of several segments from different regions of the country. It was concluded that the categories that better describe the concrete work meaning of these people, are related to the guarantee of survival economic conditions as well as personal and family support, job stability, salary and social progress. The perceptions of "Social Support at Work' and 'Organizational Support' are predictive variables of Work Meaning...

Mediante la obligación de contratación de personas con discapacidad proveniente de la Lei de cuotas, el proceso de inclusión de personas con discapacidad (PcD) en las organizaciones brasileras han sido impregnado por los desafíos, tanto para las empresas como para las propias PcD. Este trabajo fue desarrollado con el propósito de verificar la influencia de la percepción del apoyo social y del apoyo organizacional en el significado del trabajo para PcD. Las investigaciones fueron realizadas con una muestra de 169 personas con discapacidad que trabajan en organizaciones de diversos segmentos en diferentes regiones del Brasil. Se concluyó que las categorías que mejor describen el significado de trabajo concreto de las personas con discapacidad están asociadas a la garantía de condiciones económicas de sobrevivencia y de sustento personal y familiar, de la estabilidad en el empleo, del salario y del progreso social. Las percepciones de "Apoyo Socia l en el Trabajo" y de "Apoyo Organizacional" son variables predictivas del Significado de Trabajo...

Relações entre significado do trabalho e percepção de suporte para pessoas com deficiência em organizações brasileiras / Relationship between meaning of work and perception of support for people with disabilities in Brazilian organizations / Relaciones entre significado de trabajo y percepción del apoyo para personas con discapacidad en organizaciones brasileras

Mediante a obrigatoriedade de contratação de pessoas com deficiência advinda com a Lei de Cotas, o processo de inclusão de pessoas com deficiência (PcD) nas organizações brasileiras tem sido permeado por desafios, tanto para as empresas quanto para as próprias PcD. Este trabalho foi desenvolvido com o propósito de verificar a influência da percepção de suporte social e de suporte organizacional no significado do trabalho para PcD. As investigações foram realizadas com uma amostra de 169 pessoas com deficiência que trabalham em organizações de diversos segmentos nas diferentes regiões do Brasil. Concluiu-se que as categorias que melhor descrevem o significado do trabalho concreto das pessoas com deficiência estão associadas à garantia de condições econômicas de sobrevivência e de sustento pessoal e familiar, da estabilidade no emprego, do salário e do progresso social. As percepções de 'Suporte Social no Trabalho' e de 'Suporte Organizacional' são variáveis preditivas do Significado do Trabalho.(AU)

Regarding to the obligation to employ disabled people, due to the Quotas Act, the inclusion process of people with disability (PWD) in Brazilian organizations has been permeated by challenges, both for the companies and for the PWD. This work has been conducted with the purpose of verifying the influence of social support perception and of organizational support in the work meaning to PWD. The investigations were carried out with a sample of 169 disabled people who work in companies of several segments from different regions of the country. It was concluded that the categories that better describe the concrete work meaning of these people, are related to the guarantee of survival economic conditions as well as personal and family support, job stability, salary and social progress. The perceptions of "Social Support at Work' and 'Organizational Support' are predictive variables of Work Meaning.(AU)

Mediante la obligación de contratación de personas con discapacidad proveniente de la Lei de cuotas, el proceso de inclusión de personas con discapacidad (PcD) en las organizaciones brasileras han sido impregnado por los desafíos, tanto para las empresas como para las propias PcD. Este trabajo fue desarrollado con el propósito de verificar la influencia de la percepción del apoyo social y del apoyo organizacional en el significado del trabajo para PcD. Las investigaciones fueron realizadas con una muestra de 169 personas con discapacidad que trabajan en organizaciones de diversos segmentos en diferentes regiones del Brasil. Se concluyó que las categorías que mejor describen el significado de trabajo concreto de las personas con discapacidad están asociadas a la garantía de condiciones económicas de sobrevivencia y de sustento personal y familiar, de la estabilidad en el empleo, del salario y del progreso social. Las percepciones de "Apoyo Socia l en el Trabajo" y de "Apoyo Organizacional" son variables predictivas del Significado de Trabajo.(AU)

Valores organizacionais e suporte social no trabalho: a percepção dos colaboradores do setor bancário público e privado / Organizational values and social support at work: the perceptions of employees of public and private sector banking

Este trabalho foi desenvolvido com o propósito de compreender a influência dos valores organizacionais sobre a percepção de suporte social no trabalho, sob a perspectiva dos colaboradores do setor bancário público e privado. Através de uma survey, foram investigados 332 colaboradores do setor bancário, aos quais foram aplicados um questionário elaborado a partir dos modelos IPVO e EPSST. Os principais resultados encontrados expõem que os valores organizacionais prioritários das instituições bancárias foram o Domínio e o Prestígio, enquanto os valores Bem-estar, Autonomia e Realização ocuparam lugares inferiores na hierarquia. Em relação ao suporte social no trabalho, a maior incidência foi atribuída ao Suporte Social Informacional, enquanto a menor prioridade foi atribuída ao Suporte Social Emocional. Ainda, as análises de regressão múltipla revelaram que o modelo com maior poder de explicação foi representado pela variável Geral Suporte, cuja variância foi explicada em 45,6 por cento pelos fatores Autonomia e Realização, Prestígio e Domínio.(AU)

This work was developed with the aim of understanding the influence of organizational values on the perception of social support at work, from the perspective of employees of public and private banking. Through a survey, we investigated 332 employees from the banking sector, who were asked to answer a questionnaire developed from the models IPVO and EPSST. The main findings state that the priority organizational values of the banking institutions were Dominion and Prestige, while the values such as Wellbeing, Empowerment and Accomplishment occupied lower levels in the hierarchy. As regards social support at work, the highest incidence was attributed to Informational Social Support, and the lowest priority was assigned to Emotional Social Support. Furthermore, the multiple regression analysis revealed that the model with greater explanatory power was represented by the General Support variable, whose variance was explained in 45,6 percent by the factors Autonomy and Achievement, Prestige, and Domain(AU)

Valores organizacionais e suporte social no trabalho: a percepção dos colaboradores do setor bancário público e privado / Organizational values and social support at work: the perceptions of employees of public and private sector banking

Este trabalho foi desenvolvido com o propósito de compreender a influência dos valores organizacionais sobre a percepção de suporte social no trabalho, sob a perspectiva dos colaboradores do setor bancário público e privado. Através de uma survey, foram investigados 332 colaboradores do setor bancário, aos quais foram aplicados um questionário elaborado a partir dos modelos IPVO e EPSST. Os principais resultados encontrados expõem que os valores organizacionais prioritários das instituições bancárias foram o Domínio e o Prestígio, enquanto os valores Bem-estar, Autonomia e Realização ocuparam lugares inferiores na hierarquia. Em relação ao suporte social no trabalho, a maior incidência foi atribuída ao Suporte Social Informacional, enquanto a menor prioridade foi atribuída ao Suporte Social Emocional. Ainda, as análises de regressão múltipla revelaram que o modelo com maior poder de explicação foi representado pela variável Geral Suporte, cuja variância foi explicada em 45,6% pelos fatores Autonomia e Realização, Prestígio e Domínio.

This work was developed with the aim of understanding the influence of organizational values on the perception of social support at work, from the perspective of employees of public and private banking. Through a survey, we investigated 332 employees from the banking sector, who were asked to answer a questionnaire developed from the models IPVO and EPSST. The main findings state that the priority organizational values of the banking institutions were Dominion and Prestige, while the values such as Wellbeing, Empowerment and Accomplishment occupied lower levels in the hierarchy. As regards social support at work, the highest incidence was attributed to Informational Social Support, and the lowest priority was assigned to Emotional Social Support. Furthermore, the multiple regression analysis revealed that the model with greater explanatory power was represented by the General Support variable, whose variance was explained in 45,6% by the factors Autonomy and Achievement, Prestige, and Domain.

Resiliência em trabalhadores: impacto da auto-eficácia e da percepção de suporte social

Resiliência representa o processo dinâmico envolvendo a adaptação positiva no contexto de adversidade significativa. Estudos sobre o conceito têm aumentado com o advento da Psicologia Positiva, pelos potenciais efeitos na saúde e no desempenho dos trabalhadores. Outros conceitos importantes para a saúde circunscritos no escopo da Psicologia Positiva no contexto de trabalho são os de auto-eficácia, definida como crenças das pessoas sobre suas capacidades e/ou seu exercício de controle sobre os eventos que afetam sua vida e o de suporte social no trabalho, que compreende a percepção do quanto o contexto laborativo oferece apoio aos trabalhadores. Pouca literatura existe sobre resiliência no contexto de trabalho e nenhum estudo envolvendo os três construtos foi encontrado. Por isto, esta investigação analisou o impacto da auto-eficácia e da percepção de suporte social no trabalho sobre a resiliência de trabalhadores. Participaram 243 universitários trabalhadores da região metropolitana de São Paulo, com idade média de 23 anos (DP=6,2 anos), em sua maioria do sexo feminino (69,5%), cristãos (católicos=51,5%; protestantes=18,1%), atuantes em cargos de apoio administrativo e técnico (49,1%), oriundos de organizações de diversos ramos. Foi aplicado um questionário para coletar dados sócio-demográficos dos participantes e três escalas brasileiras válidas para medir a percepção de suporte social no trabalho (Escala de Percepção de Suporte Social no Trabalho – EPSST), as crenças de auto-eficácia (Escala de Auto-eficácia Geral Percebida) e nível de resiliência (Escala de Resiliência de Connor-Davidson – CD-RISC-10). ... (AU)

Resilience represents a dynamic process involving the positive adaptation in a meaningful adversity context. Studies on this concept have been growing with the advent of Positive Psychology, for its potential effects on health and workers’ performance. Other important concepts for health restricted in the limits of Positive Psychology in the work context are: self-efficacy - defined as peoples’ beliefs about their capabilities and/or their control over the events affecting their lives – and social support at work, including one’s perception of the labor context offers workers. There is very little literature on resilience in the work context and no study involving the three constructs was found. So, this investigation analyzed the impact of self-efficacy e social support perception in the work about workers’ resilience. 243 university students/workers of the metropolitan region of São Paulo took part in it, with an average age of 23 years old (DP=6,2 years), most of them were female (69,5%), Christians (Catholics 51,5%,; Protestants 18,1%), whose jobs encompassed technical and administrative support positions (49,1%) from companies in different market areas. A questionnaire whose objective was collecting socio demographic data from the participants was carried out as well as three valid Brazilian scales to measure the perception of social support at work (Perception of Social Support at Work – PSSW), the beliefs about self-efficacy (Perceived General Self-Efficacy Scale) and resilience level (Connor-Davidson Resilience Scale – CD-RISC10). ... (AU)

O impacto do conflito intragrupal, do suporte social no trabalho e do autoconceito profissional sobre a resiliência: um estudo com policiais militares

A resiliência é um construto que remete à habilidade do ser humano de ter êxito frente às adversidades da vida, superá-las e inclusive, ser fortalecido ou transformado por elas. Campos de investigações da psicologia, como Psicologia da Saúde, Psicologia Positiva e Comportamento Organizacional Positivo, têm considerado a resiliência como uma importante via para a compreensão dos aspectos positivos e saudáveis dos indivíduos. Este trabalho pretendeu ampliar o conhecimento acerca da resiliência e suas relações com outros construtos no contexto organizacional. Para isto, definiu-se como objetivo geral deste estudo verificar a capacidade preditiva do conflito intragrupal (tarefa e relacionamento), do suporte social no trabalho (emocional, informacional e instrumental) e do autoconceito profissional (saúde, realização, autoconfiança e competência) sobre a resiliência (adaptação ou aceitação positiva de mudanças, espiritualidade, resignação diante da vida, competência pessoal e persistência diante das dificuldades) de policiais militares. Participaram do estudo 133 policiais militares de um batalhão do interior do estado de São Paulo, prevalecendo indivíduos do sexo masculino (97,7%), com idade média de 30 anos (DP= 5,7). Para a medida das variáveis foram utilizadas as seguintes escalas validadas: Escala de Avaliação de Resiliência reduzida, Escala de Conflitos Intragrupais, Escala de Percepção de Suporte Social no Trabalho e a Escala de Autoconceito Profissional. .... (AU)

Resilience is a construct that refers to the ability of human beings to successfully face the adversities of life, overcome them and even be strengthened or changed by them. Fields of psychology research, such as Health Psychology, Positive Psychology and Positive Organizational Behavior, have considered the resilience as an important way to understand the positive and healthy aspects of human beings. This work aims to expand knowledge about the resilience and their relations with other constructs in the organizational context. For this, the objective of this research was to verify the predictive capacity of intragroup conflict (relationship and task), of social support at work (emotional, informational and instrumental) and of professional self-concept (health, realization, self-confidence and competence) on resilience (positive adaptation or acceptance of change, spirituality, resignation towards life, personal competence and persistence in the face of difficulty) of military police. The study included 133 military police officers of a battalion in the state of Sao Paulo, prevailing male subjects (97.7%), mean age 30 years (SD = 5.7). The following scales were used to measure the variables:Resilience Rating Scale reduced, Intragroup Conflict Scale, the Scale of Perceived Social Support at Work and Self-Concept Scale. ... (AU)