RESUMO
Measurement of library systems and services is a multidimensional management task. New paradigms of library service and the context in which libraries operate have made it necessary for librarians to find new measures while at the same time keeping the old. Factors that can be measured, such as needs, inputs, quality processes, outputs, quality of service, outcomes, and impacts, are described. This bibliographic essay covers the current trends while leading readers to resources where they can learn more.
Assuntos
Benchmarking/métodos , Administração de Biblioteca , Serviços de Biblioteca/normas , Avaliação de Programas e Projetos de Saúde/métodos , Gestão da Qualidade Total , Tomada de Decisões Gerenciais , Humanos , Armazenamento e Recuperação da Informação/métodos , Armazenamento e Recuperação da Informação/tendências , Serviços de Biblioteca/classificação , Serviços de Biblioteca/tendências , Marketing , Avaliação das Necessidades , Técnicas de Planejamento , Papel ProfissionalRESUMO
The aim of this study was to compare the use of library facilities by first year undergraduate medical students and Graduate Entry Programme students (GEP). More specifically it tried to determine which library services (if any) were more frequently used by GEP so that this could be taken into account in future Information Services planning. A questionnaire on the use of Library and Information Services was posted to all first year GEP students and undergraduates on the 5-year course. In addition, user statistics of library entry and borrowing were collated from gate readings and the library Unicorn management system. Overall, GEP students were found to make a greater daily/weekly use of library facilities than undergraduates on the 5-year course. The facilities most used by both sets of students were essential texts, e-mail, PCs and study facilities. Computer Aided Learning packages, journals and video facilities were least used. However, on a daily/weekly basis GEP students made 74% more use of journals (P < 0.01), 59% more use of e-journals (P < 0.05), 36% more use photocopiers (P < 0.05), 42% more use of printers (P < 0.05), 56% more use of the library catalogue (P < 0.05) and 50% more use of databases (P < 0.05). This difference in use should be taken into account by LIS providers as there is expected to be an increase in fast-track graduate courses offered by medical schools throughout the UK.
Assuntos
Educação de Pós-Graduação em Medicina/estatística & dados numéricos , Educação de Graduação em Medicina/estatística & dados numéricos , Bibliotecas Médicas/estatística & dados numéricos , Serviços de Biblioteca/estatística & dados numéricos , Currículo , Feminino , Humanos , Serviços de Biblioteca/classificação , Masculino , Avaliação de Programas e Projetos de Saúde , Estudantes de Medicina/classificação , Estudantes de Medicina/estatística & dados numéricos , Inquéritos e Questionários , Reino UnidoRESUMO
A summary of some of the issues concerned with charging for library services (particularly information services and services provided by medical libraries) is given. The results of a survey carried out in July 1992 are presented. The survey asked respondents to indicate which library services they charged for, the level of charges and the extent to which charges to those outside the organization and those within it differed. Twenty-five libraries (response rate of 69%) replied to the survey. Some further areas for research and discussion are indicated.
