Mapeamento do perfil de demanda inadequada nos serviços de saúde pública no Brasil / Mapping the profile of inappropriate demand in public health services in Brazil
Saúde debate
; 41(114): 899-906, Jul.-Set. 2017. tab
Article
in Portuguese
| LILACS
| ID: biblio-903937
Responsible library:
BR430.1
RESUMO
RESUMO Este artigo investiga o perfil de uso inadequado em serviços de saúde pública no Brasil, através da análise das características do usuário e das circunstâncias de atendimento de usuários de call centers. São utilizadas informações de centrais de aconselhamento médico por telefone. Um modelo de regressão logística binária é proposto para estimar as relações entre o perfil do usuário, as circunstâncias de atendimento e a demanda inadequada. Impactaram significativamente para a probabilidade de demanda inadequada a maior complexidade da intenção inicial do usuário e o uso do sistema de serviço de saúde nas horas finais do dia.
ABSTRACT
ABSTRACT This article investigates the profile of inappropriate use in public health services in Brazil, through the analysis of user's characteristics and customer service circumstances of call centers. Information from telephone medical advice centers is used. A binary logistic regression model is proposed to estimate the relationships between the user profile, the service circumstances and the inadequate demand. The greater complexity of the user's initial intention and the use of the health service system in the final hours of the day were significantly impacted by the probability of inadequate demand.
Full text:
Available
Collection:
International databases
Database:
LILACS
Type of study:
Prognostic study
/
Risk factors
Country/Region as subject:
South America
/
Brazil
Language:
Portuguese
Journal:
Saúde debate
Journal subject:
Public Health
/
Health Services
Year:
2017
Document type:
Article
Affiliation country:
Brazil
Institution/Affiliation country:
Universidade de Pernambuco/BR